Experience

Town Of Leland

• United States
• Government Administration
• 1 - 100 Employee

• Planner II

  • Apr 2019 - Present

• Planner

  • Jun 2015 - Present



Grayco Properties, LLC

• United States
• Real Estate
• 1 - 100 Employee

• Leasing Director

  • Jul 2014 - Jun 2015

  Serve as the initial point of contact for more than 500 current residents and prospective individuals for multiple apartment communities. Communicate sensitive and legal information regarding contractual agreements and billing and financial information such as line item billing and collections. Furthermore, respond to residential concerns and inquires to resolve noise complaints, maintenance issues, and other community issues. Suggest cost efficient methods to solve residential maintenance issues, small build projects, and marketing efforts. Such marketing efforts include the use social media sites such as Facebook and Twitter, email marketing programs, and the creation of a monthly calendar to highlight special events, interact with residents, and promote leasing specials. Assist in the planning and execution of marketing events including the preparation of a monthly residential breakfast and a Fall Festival that raised over $500 for the Pretty In Pink Foundation.



Tinyz Tavern

• United States
• 1 - 100 Employee

• General Manager

  • Sep 2008 - Jul 2014

  Responsible for the daily operation of a 49-seat private club that generates an average of $350,000 in sales annually. Duties include effective communication and cooperation with staff members and diverse clientele at times of high stress and the monitoring and recording of daily sales and expenditures to maximize profit generation. Furthermore, the creation of a Microsoft Excel database to organization sales data, is analyzed to forecast and achieve future sales goals. Other responsibilities include the recruitment and training of staff members, maintaining of social media communications with target audiences to inform of new products and promotions, and the interpretation and enforcement of North Carolina's Alcohol Law Enforcement (A.L.E.) laws in regards to the sale and handling of alcoholic beverages.



Town of Leland

• United States
• Government Administration
• 1 - 100 Employee

• Planning Intern

  • Feb 2013 - Jun 2014

  Responsibilities encompassed the interpretation of town ordinances, the research and analysis of other municipalities' policies and procedures to determine best practices, and develop recommendations that best suit the citizens of the Town of Leland and meets the Town's objectives. Assigned tasks included the analysis and assistance in the development of the Town's Planning Department budget for the 2014-2015 fiscal year. Also, contributed in the creation of the Sign Compliance Grant Program which assist local businesses and reduces their financial burden to come into compliance to new zoning ordinances. In addition, Microsoft Excel and Geographic Information System software were utilized to conduct the audit of the Master Street Address Guide database to ensure accuracy and cohesiveness between the records of the Town of Leland and Brunswick County. Additional GIS projects also included map creation of the town’s annexation history, the representation of potential subdivision connectivity, the analysis of alternative Cape Fear Crossing routes, and the creation of patrol district maps for Leland’s Police Department.



UNC Wilmington

• United States
• Higher Education

• Teaching Assistant

  • Sep 2011 - May 2013

  Provided research and classroom support for the faculty housed in the Department of Public and International Affairs at the University of North Carolina-Wilmington. Facilitated classroom instruction and prepared course materials using Adobe Professional X and Microsoft Office Suite computer programs and readied various multi-media equipment. Represented the Masters of Public Administration program at recruitment events, community engagement activities, and chosen to assist the visiting committee members of the Network of Schools of Public Policy, Affairs, and Administration in its re-accreditation evaluation of UNCW's MPA program. In addition, assisted the full-time office staff with the electronic conversion of department documents and organized as such using Microsoft Share Point. Assisted in the training of new teaching assistants with the duties and procedures associated with the position.



Quality Enhancement for Nonprofit Organizations

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Program Assistant

  • Sep 2011 - Feb 2013

  Responsibilities include the preparation and execution of monthly, professional educational programming to assist capacity building, efficiency, and financial responsibility to area nonprofit organizations. Developed and analyzed program evaluation surveys to track effectiveness and outreach from programs to monitor grant awarded guidelines and make recommendations for future programs productiveness. In addition, assisted in the recruitment, retention, and human resource functions of 7 AmeriCorps VISTAs placed in area nonprofit organizations. Other duties also include the enhancement of the organization's marketing efforts via weekly e-newsletters, social media outlets, web page development using Adobe Contribute, and various other cost sensitive outlets.



New Hanover County

• United States
• Government Administration
• 700 & Above Employee

• Public Information Intern

  • Feb 2012 - Jun 2012

  Contributing team member of the planning and execution of the Help2Others (H2O) initiative that rose over $40,000 for New Hanover County (North Carolina) citizens who could not meet the financial obligations of running water to their home. Duties included the recruitment of volunteers, solicitation of local business donations, and the organization of entertainers for the program's kickoff telethon event. Additionally, the revision of New Hanover County's Emergency Response Plan for Brunswick County's Nuclear Power Plant was also completed. Updates included the analysis of potential high risk areas, the use of online GIS to estimate population in said high risk locations, and determining public areas such as parks, beaches, schools, and hospitals that could be effected in an emergency. Furthermore, the creation of the County's first media relations handbook was also completed to assist new and future news media personnel to establish a procedure to request and seek information for each county department.



Buffalo Wild Wings

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • Sep 1999 - Feb 2007

  Led teams from 2 franchises and multiple stores with staffs up to 50 and with $2.5 million in annual food and beverage sales. Worked with a team of managers to coach and improve operations in fiscal management, inventory control, and superior customer service. Led employee team to one store's largest sales day and monthly profit margin in the location's five-year operational history. Installed new inventory procedures that saved approximately $700 a week in purchasing. In addition, implemented a hostess program to improve server effectiveness and customer experience. Prepared weekly profit and loss documents to monitor store's product inventory and goal attainment. Other duties included the assignment and distribution of tasks to staff and management team, conducting new employee orientation, staff and manager training, and producing payroll reports. Furthermore, ensured that the organization and maintenance of employee records, legal and corporate communication documents that were kept in accordance by United States, North Carolina A.L.E., and Buffalo Wild Wing corporate standards.