Experience

SyTech IT Limited

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• 2nd Line Support Engineer

  • Dec 2020 - Present

  Supporting 1000+ users on a 1st and 2nd line basis • Using Autotask helpdesk solution to provide this support • Locating errors and resolving problems with software and hardware including bespoke gaming/ workstation hardware and software • Windows server maintenance, patching, and general housekeeping • Remote Management of Windows Servers 2008 R2 – 2019 • Powershell Scripting and config • Using VMware, Hyper-V Exchange and Active Directory • Managing MS Azure and Office 365 • Checking maintenance and backups using a range of different solutions. • Development, configuration, and testing of application software, servers, and system management tools • Investigate complex service problems, recommend solutions, and plan, test, and implement proposed solutions using formal procedures. • Managing network and storage infrastructure



Newcastle Stafford Colleges Group (NSCG)

• United Kingdom
• Education Management
• 100 - 200 Employee

• IT/Network Support Technician

  • Mar 2019 - Dec 2020

  A customer focused role for NSCG Group, working over two campuses to support both students and colleagues with maintenance and operation of the computers and network devices • Assisting in the maintenance and operation of the college-based computers and network devices. • Assisting with PC and server hardware and software upgrades, repairs and maintenance including Microsoft Office Applications. • Creating, testing and documenting the deployment of computer software images to classrooms and offices. • Testing new applications to ensure interoperability between existing college systems. • Managing the voice over IP Mitel telephone system. • Installation/maintenance of CCTV cameras and recorders to ensure college security. • Installing and configuring new equipment including cabling. • Managing users and computers across the college using Active Director



hopinn

• Stoke-on-Trent, England, United Kingdom

• Bar Attendant

  • Aug 2017 - Apr 2019

  Customer Service • Beer / Menu Recommendations • Serving Food • Taking card and cash payments Customer Service • Beer / Menu Recommendations • Serving Food • Taking card and cash payments