Head, Digital Channels

• Feb 2021 - Present

Head of Virtual Banking

• Aug 2017 - Feb 2021

Product Development Manager

• Nov 2014 - Feb 2021

Product Manager (M-Shwari, M-Pawa, MoKash Uganda)- Develop innovative solutions that will be delivered through electronic channels that respond to market needs or identified gaps in the market.Formulate and review product and platform strategies that competitively address identified and emergent market opportunities.- Design and implement platforms against which customer acquisition and service delivery shall be deployed ensuring a premium quality of service.- Engagement with customer owners and market activators to achieve product/platform uptake and utilization targets.- Periodic review of existing products and platforms to enhance their offering in the market to ensure product continuously yields expected benefits.- Continuous engagement with industry partners to develop and maintain an adaptive and optimal business model.

Team Leader, Applications Support

• Feb 2013 - Nov 2014

Technical Services Support for M-Shwari:- Responsible for the Service Desk support function through management and resolution of all calls at 1st level - Ensuring all aspects of Service Level Management (SLM) i.e. both Service Level Agreements (SLA) and Operating Level Agreements (OLA) are implemented, reviewed and working effectively by managing both internal and external service suppliers. - System optimization through system monitoring, analysis and development with respect to the core banking system in order to ensure that the system provides the requisite functionality required by business. - Analyzing, documenting and proposing solutions for bank wide business areas and preparation of both technical and functional specifications (TSS & FSS). - Charged with designing and development of appropriate reports and management information as required by business to advance tactical and strategic initiatives.- Key liaison with Business and other IT functions to continuously identify opportunities to improve the efficiency of IT Service Delivery and Issues resolution

Application Support Specialist

• Apr 2011 - Feb 2013

•Review fault/incident logs to ascertain and address all infrastructure related issues•Participate in project implementation as assigned•Installation, support and maintenance peripheral systems•Provide Identify shortcomings on the bank’s application systems and provide solutions to improve or rectify them according to business requirements•Provide after hours support in line with Service Level Agreements to ensure customer satisfaction

Test Analyst

• Dec 2009 - Mar 2011

- Involvement and provision of support in Business Requirement Analysis- Formulating test strategy and scoping test effort required- Linking of test scenarios / cases to business requirements and alignment of test cases as they relate totest phases / cycles and monitored through test management tools – specifically HP Mercury QualityCentre 9.2 & ALM QC 11- Assist and provide guidance to testers / users on the methodology and use of testing tools- Test execution, defects and follow up for resolution- To provide feedback to the development team and ensure defects are corrected and is carried out inaccordance with the schedule and the quality requirements- To ensure high quality and accuracy is maintained through to software release- Ensuring that test system changes are implemented successfully and exception reports are dealt

Test Analyst

• Dec 2009 - Mar 2011

- Involvement and provision of support in Business Requirement Analysis- Formulating test strategy and scoping test effort required- Linking of test scenarios / cases to business requirements and alignment of test cases as they relate totest phases / cycles and monitored through test management tools – specifically HP Mercury QualityCentre 9.2 & ALM QC 11- Assist and provide guidance to testers / users on the methodology and use of testing tools- Test execution, defects and follow up for resolution- To provide feedback to the development team and ensure defects are corrected and is carried out inaccordance with the schedule and the quality requirements- To ensure high quality and accuracy is maintained through to software release- Ensuring that test system changes are implemented successfully and exception reports are dealt