Experience

Space Ape Games

• United Kingdom
• Computer Games
• 100 - 200 Employee

• Live Operations Director

  • Mar 2017 - Present

• Live Operations Manager

  • Aug 2015 - Mar 2017



Kabam

• Canada
• Computer Games
• 500 - 600 Employee

• Live Operations Manager - Global Product Lead

  • Feb 2015 - Jun 2015

• Live Operations Manager - Regional Product Lead

  • Jan 2014 - Feb 2015

• Live Operations Manager - Regional Product Lead

  • Nov 2014 - Jan 2015



Aeria Games GmbH

• Germany
• Computer Games
• 1 - 100 Employee

• Associate Producer

  • Apr 2013 - Dec 2013

  - Manage operations for Wolfteam US and Scarlet Blade US franchises- Monitor and track revenue and game KPIs for irregularities - Oversee a team of up to 7 Game Masters ensuring the execution of key task- Forecast various KPIs to predict game behavior and set reasonable benchmarks for success- Forecast sales revenue using various models such as naive, linear, and exponential smoothing- Prepare, implement, and analyze monthly sales plans based on historical data- Analyze data for retention, redemption, and conversion- Design and build product management tools including Access Databases, Excel Sheets, and custom PHP Programs- Maintain and monitor results of DoubleClick for Publishers banner campaigns- Implement a tiered pricing system, creating consistent, fair, and logical prices for items- Coordinate with EU teams to share ideas and processes, discuss errors and problems, and collaborate on suggestions to improve the game- Maintain developer relations, improve the games by submitting request and maintaining bug databases- Coordinate with Live Ops to run maintenance, apply patches, and react to emergency situations- Create community initiatives to improve visibility, transparency, and overall communication with players- Oversee distribution of game task to cross-functional teams including: voice overs, localizati- on, marketing campaigns, email campaigns, revenue targets, website development, and more...- Create and implement artwork for the web mall, launcher, news post, and cross promotions Show less

• Assistant Producer

  • May 2013 - Jul 2013

  - Implement Wolfteam DE's best practices to Wolfteam US- Received training in KPI analysis as well as how to use and build analysis tools- Facilitate the transfer of game operations from the US office to the EU office- Strategize with Sr. Producers in preparation for a new project, including pricing, monetization strategy, creation of an item database, and sharing general game knowledge- Transfer operations, sales, team and game knowledge back to the US office



Gala-Net Inc.

• United States
• Computer Games
• 1 - 100 Employee

• Producer

  • May 2011 - Apr 2013

  - Own the entire launching and updating process for a game including: localization, quality assurance, websites, email blasts, SNS/Community management, marketing, and monetization - Coordinate with international developers to create and maintain timelines on all aspects of launching and maintaining the new title Design, price, and maintain in-game cash shops through monthly sales plans - Innovate methods to maximize profits without devaluing existing products; while maintaining gameplay integrity and community relations Use CRM tools to compile, report, and analyze data including: concurrent users, buying user, unique visitors, registered users, average revenue per user, lifetime value, downloads, CBT key distribution and redemption rates, sales, event results and more - Clearly communicate with video game developers in regard to future updates, events, suggested features, sales, and new items *Maintain bug databases with international developers on three launched titles - Manage, train, and work with small teams to complete tasks and achieve long-term goals - Ran quality assurance for three games before and after launching - Resolve customer problems regarding gameplay, events, and technical issues on a variety of hardware and operating systems - Manage game communities through Facebook, Google+, Twitter, Forums, in-game interactions and community events - Oversee maintenance; promptly and safely shutting down servers, making sure they're properly updated, tested, and monitored to ensure the least errors and shortest downtime - Design, create and oversee the creation of visual art assets including: ads, banners, forums, web pages, SNS media, email blast, and user interfaces (UI) Show less



California State Polytechnic University-Pomona

• United States
• Higher Education
• 700 & Above Employee

• Lab Consultant

  • Dec 2007 - Dec 2008

  Assisted students and professors in using campus computers and network as well as various hardware and software applications; also supervised and maintained multiple computer labs on campus. Assisted students and professors in using campus computers and network as well as various hardware and software applications; also supervised and maintained multiple computer labs on campus.



Saddleback Valley Unified School District

• Student Computer Technician

  • Aug 2004 - Jun 2005

  Assisted students and staff in the maintenance and use of their computers as well as setting up new computer labs for student and staff use. Assisted students and staff in the maintenance and use of their computers as well as setting up new computer labs for student and staff use.