Client Engagement Lead

• Jun 2023 - Present

Implementation Lead

• Apr 2023 - Present

Project Manager

• Jul 2022 - Present

Project Manager

• Jun 2021 - Jul 2022

• Lead professional services projects in RevOps ecosystem, including Salesforce Migrations, Pardot, Marketo, CPQ, and Service Cloud Implementations, and custom code deployments. • Manage multiple concurrent retainer engagements with a focus on client satisfaction and value delivery • Train and mentor team members in Scrum and Agile frameworks and best practices • Develop and deploy project management processes and tools • Lead professional services projects in RevOps ecosystem, including Salesforce Migrations, Pardot, Marketo, CPQ, and Service Cloud Implementations, and custom code deployments. • Manage multiple concurrent retainer engagements with a focus on client satisfaction and value delivery • Train and mentor team members in Scrum and Agile frameworks and best practices • Develop and deploy project management processes and tools

Consultant, Professional Services

• Oct 2018 - Jul 2020

• Implemented HRIS component of ERP software system. • Created and actioned change management plans to drive adoption of software solutions at client sites. • Managed incidents, risks, support tickets, product enhancement, patch releases, regression and user acceptance testing. • Authored and cataloged technical documentation, change documentation, and user guides. • Designed and led SME user training programs. • Implemented HRIS component of ERP software system. • Created and actioned change management plans to drive adoption of software solutions at client sites. • Managed incidents, risks, support tickets, product enhancement, patch releases, regression and user acceptance testing. • Authored and cataloged technical documentation, change documentation, and user guides. • Designed and led SME user training programs.

Co-Owner

• Jul 2016 - Mar 2019

• Web design, packaging, shipping and receiving. • Beard oil test subject. • Web design, packaging, shipping and receiving. • Beard oil test subject.

Program Manager, Environmental Services

• Jan 2015 - Oct 2018

• Managed equipment and logistics program for environmental sciences business unit in British Columbia. • Lead software implementation project for inventory and asset management system. • Lead ISO certification project for warehouse and laboratory facilities to comply with ISO 9001, 14001, and 18001. • Lead safety compliance project for warehouse and laboratory facilities to comply with WorkSafe BC COR Audit. • Lead R&D project to source/build new low cost underwater camera for marine research. • Provided logistical services for transportation of scientific samples, and dangerous goods. Show less

Planner

• May 2013 - May 2014

• Planned daily workloads for 60+ healthcare service providers. • Triaged emergencies and changes to workload in a high-stakes high-stress environment. • Implemented digital transformation project using mobile applications to increase the efficiency of services. • Planned daily workloads for 60+ healthcare service providers. • Triaged emergencies and changes to workload in a high-stakes high-stress environment. • Implemented digital transformation project using mobile applications to increase the efficiency of services.

Science Interpreter

• Sep 2012 - May 2014

• Provided visitors with science based programming and learning opportunities. • Lead live science demonstrations. • Developed science based programming for children and adults. • Provided visitors with science based programming and learning opportunities. • Lead live science demonstrations. • Developed science based programming for children and adults.