Experience

Vector Remote Care

• United States
• Software Development
• 1 - 100 Employee

• Account Executive

  • Jan 2023 - Present

  Portland, Oregon, United States

• Sr. Clinic Development Representative

  • Mar 2022 - Jan 2023

  Portland, Oregon, United States

• Clinic Development Representative

  • Feb 2021 - Mar 2022

  Portland, Oregon, United States Helping cardiology clinics improve patient safety, eliminate staff burnout, and increase clinic revenue through remote patient monitoring software & services. Providing pacemaker, ICD, loop recorder remote monitoring as well as remote physiologic monitoring for hypertension and heart failure management.



Providence St. Vincent Heart Clinic

• United States
• Medical Practices
• 1 - 100 Employee

• Lead Specialty Scheduling Coordinator (SSC) - Cardiac Electrophysiology/Cardiology

  • Oct 2018 - Feb 2021

  Portland, Oregon, United States As Lead SSC for the Providence St. Vincent Heart Clinic, I schedule and coordinate patient appointments and procedures for a diverse group of cardiology provider teams including General Cardiology, Advanced Heart Failure, Interventional and Cardiac Electrophysiology. I work directly with various hospital based departments to coordinate diagnostic imaging studies and both inpatient/outpatient cardiac procedures including coronary angiograms, ablations, and device implants (pacemaker, ICD,… Show more As Lead SSC for the Providence St. Vincent Heart Clinic, I schedule and coordinate patient appointments and procedures for a diverse group of cardiology provider teams including General Cardiology, Advanced Heart Failure, Interventional and Cardiac Electrophysiology. I work directly with various hospital based departments to coordinate diagnostic imaging studies and both inpatient/outpatient cardiac procedures including coronary angiograms, ablations, and device implants (pacemaker, ICD, Watchman). I work closely with Clinic Leadership on process improvement and provide role specific expertise when operational changes affect the SSC team. Show less



Providence Seaside Hospital

• Lead Patient Relations Representative (PRR) - North Coast Clinics

  • Oct 2017 - Oct 2018

  Seaside, Oregon, United States As Lead PRR for the North Coast Clinics, I was responsible for initial onboarding and training of new employees to the PRR role as well as the ongoing education of the entire PRR team surrounding new registration and appointment scheduling workflows. I worked closely with Clinic and Hospital Leadership with regard to process improvement and role specific expertise when operational changes could affect the PRR team. In addition I was responsible for conducting monthly PRR staff… Show more As Lead PRR for the North Coast Clinics, I was responsible for initial onboarding and training of new employees to the PRR role as well as the ongoing education of the entire PRR team surrounding new registration and appointment scheduling workflows. I worked closely with Clinic and Hospital Leadership with regard to process improvement and role specific expertise when operational changes could affect the PRR team. In addition I was responsible for conducting monthly PRR staff meetings, associated meeting minutes, as well as building and distributing the daily schedule for the North Coast Clinics.

• Clinic Supervisor - Walk-in Clinic/Referrals/Refills

  • Nov 2015 - Oct 2017

  Seaside, Oregon As Clinic Supervisor, I oversaw all aspects of daily non-clinical operations for the Walk-In Clinic and Referrals & Medication Refills Processing departments which included appointment scheduling, registration, patient experience, service recovery, and employee performance.

• Patient Relations Representative (PRR) - Primary Care Clinic

  • Oct 2014 - Nov 2015

  Seaside, Oregon As PRR in the Primary Care Clinic, I was the first point of contact for patients in person or by phone. I was responsible for outpatient appointment scheduling, care coordination, and played a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.