Experience

Macy's

• Retail Apparel and Fashion
• 700 & Above Employee

• OMNI Operations Manager

  • Apr 2022 - Present

• Operations and Visual Manager

  • Oct 2021 - Present



Bass Pro Shops

• Springfield, Missouri, United States

• Group Sales Manager

  • Mar 2021 - Oct 2021



Macy's

• Springfield, Missouri

• Sales & Customer Experience Manager

  • Jul 2016 - Mar 2021

  I am responsible for driving sales and service by providing leadership to store colleagues in My Macy’s initiatives, Omni Channel Strategies and Customer Experience. In addition to a results driven culture I collaborate with store and regional teams to control four wall expense and profitability, analyze customer selling patterns through KPI reporting and communicate wins and opportunities to facilitate fluidity to business needs. I am responsible for driving sales and service by providing leadership to store colleagues in My Macy’s initiatives, Omni Channel Strategies and Customer Experience. In addition to a results driven culture I collaborate with store and regional teams to control four wall expense and profitability, analyze customer selling patterns through KPI reporting and communicate wins and opportunities to facilitate fluidity to business needs.



Michaels Stores, Inc.

• Fresno, California Area

• Store Manger

  • Jan 2014 - Jul 2016

  I am responsible for all store operations, performance and personnel. As a Store Manager; I execute Michael’s brand strategies through empowering my team to meet and exceed service, sales, profitability, and marketing plans. I pride myself on staffing and managing a team through maintaining a positive, open environment while driving for operational excellence. I am responsible for all store operations, performance and personnel. As a Store Manager; I execute Michael’s brand strategies through empowering my team to meet and exceed service, sales, profitability, and marketing plans. I pride myself on staffing and managing a team through maintaining a positive, open environment while driving for operational excellence.



Kohl's Department Stores

• Santa Rosa, California

• (ASM) Human Resource/Operations Manager

  • Jun 2012 - Jan 2014

  In this position I was responsible for Human Resources, Store Operations, Logistics, and Customer Service Departments. I was accountable for all areas including but not limited to: Staffing, Onboarding, Training/ Development, Cashier/Service Desk, Safety/Regulatory Compliance, Inventory Control, Shipping/Receiving, Operational Cash/ Budget management. In this position I was responsible for Human Resources, Store Operations, Logistics, and Customer Service Departments. I was accountable for all areas including but not limited to: Staffing, Onboarding, Training/ Development, Cashier/Service Desk, Safety/Regulatory Compliance, Inventory Control, Shipping/Receiving, Operational Cash/ Budget management.



Target

• Springfield, Missouri Area

• (ASM) Executive Team Leader/ Sr. Executive Team Lead Remodel

  • Jun 2002 - Jun 2012

  Lead store teams in execution of Best in Class brand standards in the areas of: Team Development/ Succession Planning, Service, Sales, P&L, Regulatory Compliance, Inventory Control, Budgeting, Planning and Strategy, and Operational Excellence. Facilitated Training of District Executive Team leads -Transitioned into technical trainer for Sales floor Executives in 2010 training more than 20 leaders in two years. -Provided Support to Store Managers throughout District as needed -Concurrently lead team of 7 team leaders and 50 team members of a top ranked GM store. -Monitored store, remodel and construction processes through large scale improvement to facility ensuring proper execution of service needs, strategy and timeliness while meeting financial goals.



HomeBase

• Fresno California

• Design Consultant / Department Manager

  • Oct 1996 - Aug 2001

  Lead store teams in West Coast Big Box Home Improvement Retailer. Inspire and motivate team to meet company goals and expectations on sales floor presentation and inventory control. Analyze and manage sales goals to ensure profitability. Demonstrate strong interpersonal skills to manage vendor/client relationships. Provide exceptional customer service through creating positive and welcoming shopping experience. Anticipate customers needs and concerns. Provide guidance on special order and custom designed products for customers. Demonstrate excellence by meeting commitments to vendors, team members, and customers.