Experience

Aspire

• United Arab Emirates
• Book and Periodical Publishing
• 1 - 100 Employee

• Engagement & Community Manager

  • Jun 2023 - Present

  London, England, United Kingdom



Hintsa Performance

• Finland
• Professional Training and Coaching
• 1 - 100 Employee

• Project Associate

  • Aug 2021 - Jun 2023

  London, England, United Kingdom • Manage project requests for our large, global clients. • Support in project delivery of multi-year projects: coordinating the internal team, setting up and overseeing project management tools, responding to client requests, assisting with events, client meetings, surveys, and reporting. • Support individual coaching programmes and coaches. • Work with the broader operations team in assisting to build world-class delivery capabilities globally. • Work with the tech team to assist… Show more • Manage project requests for our large, global clients. • Support in project delivery of multi-year projects: coordinating the internal team, setting up and overseeing project management tools, responding to client requests, assisting with events, client meetings, surveys, and reporting. • Support individual coaching programmes and coaches. • Work with the broader operations team in assisting to build world-class delivery capabilities globally. • Work with the tech team to assist in digitalising manual processes. Show less



Focus Brands

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Major Account Manager

  • Nov 2017 - Aug 2021

  St Albans, United Kingdom Achievements and responsibilities: • Meeting million-pound-plus national and international clients, face to face or remotely, to ensure their goods are designed, manufactured and delivered according to contract • Monitoring, investigating and managing queries quickly and efficiently, including meeting clients in the UK and overseas • Reviewing successes and areas of improvement at the end of each season, liaising with my clients on what needs to be done to make the following season… Show more Achievements and responsibilities: • Meeting million-pound-plus national and international clients, face to face or remotely, to ensure their goods are designed, manufactured and delivered according to contract • Monitoring, investigating and managing queries quickly and efficiently, including meeting clients in the UK and overseas • Reviewing successes and areas of improvement at the end of each season, liaising with my clients on what needs to be done to make the following season more successful, preparing plans for implementation at the start of the next season, and executing the plans resulting in higher quality results • Liaising regularly with international factories to ensure all labels, barcodes and cartons are correctly marked and printed to each customer’s individual requirements • Securing bookings by matching each client’s design, product and delivery requests with our company logistics, such as warehousing and shipping • Working closely with my shipping department to ensure containers are delivered directly to international ports in the time slot agreed • Tracking deliveries and resolving any queries on delivery challenges • Providing accurate information through a detailed database system Show less



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Representative

  • Jun 2015 - Nov 2017

  Achievements and responsibilities: • Personal Banking Manager: threshold achieved July 2017 • Serving and assisting customers; informing customers of financial products and services matched to their needs and requirements • Balancing the branch: forecasting the daily cash needs of the branch to ensure it never held more than the stipulated amount of cash, but never ran out. This critical work was regularly and closely monitored by auditors • Viewpoint Champion: each month… Show more Achievements and responsibilities: • Personal Banking Manager: threshold achieved July 2017 • Serving and assisting customers; informing customers of financial products and services matched to their needs and requirements • Balancing the branch: forecasting the daily cash needs of the branch to ensure it never held more than the stipulated amount of cash, but never ran out. This critical work was regularly and closely monitored by auditors • Viewpoint Champion: each month collecting comments and suggestions for improvements from all branch members, and presenting them to management with suggested solutions • Customer feedback rating: this never dropped below 4 out of 5 • Employee of the Month for Hertfordshire and Essex, September 2016 Show less



Stevensons (D.W. Stevenson Ltd)

• Sales Advisor

  • May 2013 - Jun 2015

  St Albans, United Kingdom Achievements and responsibilities: • Nine months working as Boys Shop Manager • Ensuring smooth running of the shop floor • Motivating my staff • Providing excellent customer service • Cashing up and banking • Settling all customer complaints



Slaven Jeffcote LLP

• United States
• Accounting

• Apprentice Accountant

  • Oct 2010 - Nov 2012

  London, United Kingdom Achievements and responsibilities: • Visiting clients to assist with audits • Preparing final accounts • Raising bills • Sales and expenditure testing