Experience

My Exotic Fruit

• United Kingdom
• Retail
• 1 - 100 Employee

• Information Technology Manager

  • Aug 2018 - Present



University of the Arts London

• United Kingdom
• Higher Education
• 700 & Above Employee

• Desktop Support

  • Feb 2017 - Jan 2018

  Key Responsibilities:• Responsible for providing 2nd line multi-site support both desk side and remotely.• Workstation builds for replacement and new requirements.• Application installation/configuration on all platforms• Mobile device configuration/issue resolution• VC and communication support and resolution• Knowledge base articles creation/updating• Project resource for hardware/software rollouts, moves and special events• Printer support Uniflow and P Counter• Ticket/call logging management• AV Support• V.I.P Support• Open Access support



Viacom

• United States
• Entertainment
• 700 & Above Employee

• Desktop Engineer

  • Oct 2011 - Nov 2016

  • Microsoft windows XP,7,8,10• M/S Office 2003 / 2007 / 2010 / 2013• Internet Explorer / Firefox / Google Chrome• Microsoft Active Directory Administration• HP / Dell / Lenovo desktop and laptops• Casper / ARD / Remote desktop / SCCM• Mac OS 10.6 / 10.7 / 10.8 / 10.9 / 10.10 / 10.11• Adobe Master suite CS5 / CS6 / CC Support• Final Cut / Final cut server support• Sap installations• Blackberry/BES / IPhone / Android Support• BMC and Services Now calling logging systems• Desk Moves• Imaging Desktops and Laptops• Excellent communications skills• Creating and updating documentation• Worked on the EMA’s 2013 ( Amsterdam ) duties included, o Built and prepped laptops for offsite. o Provided second line support for 300 users o Set up network in arena and backstage o Installed and set up printers• Worked on the EMA’s 2014 ( Glasgow ) duties included, o Built and prepped laptops for offsite. o Provided second line support for 250 users o Set up network in arena and backstage o Installed and set up printers



Debenhams

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Oct 2010 - Oct 2011