Experience

Utilligent

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Vice President, Customer Engagement

  • Sep 2022 - Present

  Andy is Vice President of Customer Engagement and Experience at Utilligent, with over thirty years of experience in strategy, customer experience innovation, supply chain management, strategic sourcing, operations improvement and innovation, merger & acquisition due diligence and integration, new product & service innovation, change management, and project management. Andy has helped manage complex organization-wide systemic change initiatives and business process and organizational redesign projects involving large teams and multiple work streams, delivering multi-millions of dollars in financial benefits to his clients. Andy's responsibilities at Utilligent include project sales and delivery, intellectual property development, and recruiting and staff development. Andy's clients include some of the largest energy sector companies in North America. Recent Publications: Caring for the most vulnerable customers in 2021 and beyond, Energy Central https://energycentral.com/c/cc/caring-most-vulnerable-customers-2021-and-beyond The Utility Customer 2020 Series, Published in Fierce Energy / Smart Grid News (send me InMail to request a copy) Utility Customer 2020: Choice (June 25, 2014) Utility Customer 2020: Digital, Connected, Social (March 4, 2014) Utility Customer 2020: Overview (November 19, 2013) Value Co-Creation, The Fortnightly, http://spark.fortnightly.com/fortnightly/value-co-creation Strategies for Managing the Demand-Supply Equation, Electric Light & Power, http://www.elp.com/articles/print/volume-87/issue-2/sections/energy-management/strategies-for-managing-the-demand-supply-equation.html Show less



PA Consulting

• United Kingdom
• Business Consulting and Services
• 700 & Above Employee

• Partner, Energy and Utilities Practice

  • Jul 2016 - Sep 2022

  As a Partner in PA Consulting's Energy and Utilities practice, Andy's responsibilities included project sales and delivery, intellectual property development, and recruiting and staff development. Andy's clients included some of the largest energy sector companies in North America. As a Partner in PA Consulting's Energy and Utilities practice, Andy's responsibilities included project sales and delivery, intellectual property development, and recruiting and staff development. Andy's clients included some of the largest energy sector companies in North America.



Strategy&

• United States
• Business Consulting and Services
• 700 & Above Employee

• Managing Director

  • Aug 2011 - Jun 2016

  Andy was a Managing Director in PwC's Strategy& Power & Utilities Advisory Practice, focusing on driving transformational change and performance improvement in T&D Operations, Customer Experience, Supply-Chain Management, Mobility, Energy Efficiency and Renewables. Andy was a Managing Director in PwC's Strategy& Power & Utilities Advisory Practice, focusing on driving transformational change and performance improvement in T&D Operations, Customer Experience, Supply-Chain Management, Mobility, Energy Efficiency and Renewables.



PRTM Management Consultants

• Business Consulting and Services
• 1 - 100 Employee

• Principal

  • 2008 - Aug 2011

  Andy was a Principal at PRTM Management Consultants, where he focused on delivering New Product / Service Innovation, Customer Experience Innovation, and Supply Chain Innovation solutions to his clients in the energy, industrial, automotive, semiconductor, analytical equipment, and telecommunications sectors. Andy was one of several consultants who founded PRTM's Energy business sector, helping tailor PRTM's solutions to the industry and drive rapid growth. Andy was a Principal at PRTM Management Consultants, where he focused on delivering New Product / Service Innovation, Customer Experience Innovation, and Supply Chain Innovation solutions to his clients in the energy, industrial, automotive, semiconductor, analytical equipment, and telecommunications sectors. Andy was one of several consultants who founded PRTM's Energy business sector, helping tailor PRTM's solutions to the industry and drive rapid growth.



ServiceEdge Consulting

• Waltham, MA

• Partner and Vice President

  • 2004 - 2008

  Andy was a ground-floor Partner and Vice President at start-up ServiceEdge Consulting, a management consulting and research firm dedicated to helping the services organizations of technology and manufacturing companies improve their services strategies, operations, sales & marketing, and product development capabilities. At ServiceEdge Consulting, Andy was responsible for developing and managing relationships and delivering transformative consulting services to dozens of clients in a variety of manufacturing and technology sectors, including the semiconductor capital equipment, medical diagnostic equipment, electronic test & measurement equipment, aircraft and transportation industries. Andy also played a leading role in ServiceEdge Consulting's consulting services and methodology development, marketing, sales, business development, client management and staffing and recruiting. Andy published several articles in S-Business magazine and other publications. Andy was instrumental in helping ServiceEdge Consulting achieve a 60% compound annual growth from 2005 - 2008. Show less



Axcelis Technologies

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• • Sep 2002 - Dec 2003

  Managed a diverse group of 35 engineering services employees, including the Component Engineering, Program Management, Configuration Management and IT Services groups Responsible for new product development business process improvement, engineering outsourcing, product configuration management, and engineering IT requirements definition and budget

• • May 2001 - Sep 2002

  Responsible for marketing strategy, service product development, contract development and negotiation, promotional strategies and program implementation for Axcelis’ $125M global services business



SAP Ariba

• Germany
• Software Development
• 700 & Above Employee

• Director, Ariba Sourcing

  • Jan 2000 - May 2001

  Andy was Director of Operations at SupplierMarket.com (acquired by Ariba). Ariba is a Global Leader in B2B e-Commerce and Spend Management Solutions. Andy ran the delivery operations for Ariba’s Strategic Sourcing B2B Software application; single-handedly developed and deployAd a structured methodology for delivering Ariba Sourcing. Andy built an internal operational team of 30 sourcing professionals in 12 months, helping internet start-up SupplierMarket.com exceed its revenue goals over its first four quarters of operation Andy transformed the SupplierMarket.com “Market Making” operations from a manual, ad-hoc process to an efficient, automated, high volume environment, increasing throughput tenfold Show less



PRTM Management Consultants

• Business Consulting and Services
• 1 - 100 Employee

• Manager

  • 1996 - 2000

  As a Senior Manager at PRTM Management Consultants, Andy was responsible for managing transformative strategy and operations innovation project at clients in the high tech and industrial sectors. Select examples of Andy's project work: Consulted to senior management of one of the world's largest automotive OEMs to develop and implement a process to improve cooperative technology development between the OEM and its suppliers Led the Asia-Pacific region of a $3B specialty chemicals company in formulating a Core Strategic Vision and supply-chain strategy for the company's Asia operations Designed and implemented a new product development and commercialization process for a $1.3 billion engineered materials company, estimated to add tens of millions of dollars of value to the company's new product development portfolio Led the design & installation of an integrated product development process in the Japan-based flat panel display business of a global Fortune 100 company, accelerating time to market by 30% Show less



Texas Instruments

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Project Team Leader/Engineer

  • Sep 1987 - Sep 1994

  Championed design engineering responsibilities for $30MM/yr automotive control products business First-ever U.S.-based employee to serve in Shizuoka, Japan manufacturing organization Headed design team in the development and commercialization of new products for the automotive market; managed staff of 3 full-time engineers Trained in design, manufacturing, and quality techniques (Lean 6σ, DFA, SPC, JIT, QFD, TQC, FMEA, etc.) Championed design engineering responsibilities for $30MM/yr automotive control products business First-ever U.S.-based employee to serve in Shizuoka, Japan manufacturing organization Headed design team in the development and commercialization of new products for the automotive market; managed staff of 3 full-time engineers Trained in design, manufacturing, and quality techniques (Lean 6σ, DFA, SPC, JIT, QFD, TQC, FMEA, etc.)