Andrew McGilvray

Technology Support Specialist at The Overlake School
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Contact Information
us****@****om
(386) 825-5501
Location
Seattle, Washington, United States, US

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Bio

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Credentials

  • CompTIA A+
    CompTIA
    Dec, 2022
    - Nov, 2024
  • CompTIA Network+
    CompTIA
    Mar, 2023
    - Nov, 2024
  • CompTIA Security+
    CompTIA
    Jul, 2023
    - Nov, 2024

Experience

  • The Overlake School
    • United States
    • Primary and Secondary Education
    • 1 - 100 Employee
    • Technology Support Specialist
      • Feb 2022 - Present

      I facilitate the smooth day to day operation of technology used by faculty, staff, admin, and students at the school. I triage incoming requests and manage tickets through the Zendesk ticketing system. I troubleshoot issues across Mac and Windows machines, A/V systems, and printers, as well as services including Canvas, Office 365, and Veracross. I work in AzureAD to manage students and address issues related to their accounts. In conjunction with the Tech Support Lead I plan, prepare, and operate events at the school. Show less

  • Safeway
    • Retail
    • 700 & Above Employee
    • Barista Trainer
      • Jul 2020 - Feb 2022

      As a barista trainer I coached new baristas on food safety and the use of specialized equipment, built up their customer service skills, and handled daily operations of the kiosk, including customer service, light maintenance, and beverage/food preparation. As a barista trainer I coached new baristas on food safety and the use of specialized equipment, built up their customer service skills, and handled daily operations of the kiosk, including customer service, light maintenance, and beverage/food preparation.

  • Kroger
    • United States
    • Retail
    • 700 & Above Employee
    • Barista
      • Jan 2018 - Jul 2020

      I prepared drinks and food, cleaned the kiosk and maintained the equipment, managed customers, and provided quality customer service. I prepared drinks and food, cleaned the kiosk and maintained the equipment, managed customers, and provided quality customer service.

Education

  • California State University, Northridge
    Bachelor of Science, on temporary hiatus, Computer Science
    2016 -

Community

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