Andrew McDowell, PMP
Knowledge Management Officer at VPD Government Solutions- Claim this Profile
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Bio
Credentials
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Managing Project Stakeholders
LinkedInJul, 2020- Sep, 2024 -
Project Management Foundations: Communication
LinkedInJul, 2020- Sep, 2024 -
Project Portfolio Management Foundations
LinkedInJul, 2020- Sep, 2024 -
The Top PMO Challenges
LinkedInJul, 2020- Sep, 2024 -
Project Management Professional (PMP)
Project Management InstituteJul, 2021- Sep, 2024
Experience
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VPD Government Solutions
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United States
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Business Consulting and Services
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1 - 100 Employee
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Knowledge Management Officer
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May 2023 - Present
Contracted under Department of Homeland Security to Customs and Border Protection. Assist with the design, implementation, and curation of SharePoint based libraries and lists to store access to a variety of institutional knowledge.
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Paperwork Reduction Act Coordinator
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Nov 2022 - Apr 2023
Contracted under the Department of Health and Human Services (HHS) to the Administration of Children and Families (ACF). Supporting the development of new Information Collections in adherence to the Office of Management and Budget (OMB) guidelines to reduce burden on public information gathering.
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Regional Planner
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Aug 2020 - Oct 2022
Contracted under Department of Homeland Security to Customs and Border Protection - Office of Facilities and Management (CBP FOF). Regional Planner for the Southern Border Gulf Coast, Northern Border, and support for the Eastern Region. Facilitated project requirement maturation under the CBP FOF Project Management Office.
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Procurement Specialist
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Sep 2019 - Aug 2020
Compile contract documentation in accordance with FAR regulations. Work with multiple vendors to determine the best price for the government. Navigate through several Federal systems to handle contract management (C.Suite, SEWP, FedBizOps, SAM). Prepare Awards and Modifications for several Contracting Officers in the Acquisitions Department of DOC Enterprise Services.
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Leaseweb
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Netherlands
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IT Services and IT Consulting
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300 - 400 Employee
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Data Center Operations Engineer
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Jun 2019 - Aug 2019
Locate and reconstruct servers to client specifications. Perform data wipes on all RMA hardware. Troubleshoot and solve technical problems relating to operations of the server, either in person or through remote connection. Maintain strict compliance with data security policies, adhering to many industry standards. Locate and reconstruct servers to client specifications. Perform data wipes on all RMA hardware. Troubleshoot and solve technical problems relating to operations of the server, either in person or through remote connection. Maintain strict compliance with data security policies, adhering to many industry standards.
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Association of American Medical Colleges (AAMC)
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United States
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Higher Education
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700 & Above Employee
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Client Support Specialist
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May 2018 - Oct 2018
Frontline support for the following services provided by AAMC – myERAS (online residency and fellowship application service), PDWS (online service used by residency and fellowship programs to evaluate applicants), DWS (online service allowing medical schools to send in applicant documentation), EAM (backend support for PDWS used by programs), LoRP (online letter of recommendation service). Worked with a variety of clients ranging from recently graduated medical students, residents looking for fellowships, doctors uploading letters of recommendation (LORs), program directors and program coordinators from across the country, and medical schools. Solved technical issues relating to usage of AAMC services provided. Worked with Salesforce to track and resolve tickets relating to service issues. Gained insight into how to work in a professional environment and with clients from several different backgrounds. Show less
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George Mason University
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United States
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Higher Education
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700 & Above Employee
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Front Desk Assistant
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Jan 2016 - Aug 2018
Worked with all the of the residents within the Rappahannock Neighborhood, in the 24/7 position assisting with questions and guidance for on campus residents. Distributed loaner cards and operated the phone lines during the day to handle questions and concerns sent to the main housing line for the University. Performed monthly audits on all documents pertaining to on campus residents to ensure accuracy with the university records. Assisted with the move in and move out of all residents within the neighborhood desk. Show less
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Resident Technician
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Jun 2017 - May 2018
Primary customer service technician for assisting students and residents on campus with a variety of information technology issues. Operated EasyVista Ticket system to track and manage client services. Mediated customer service requests over the phone, through live chat, and in person at the University Help Desk. Operated a remote support table located away from the Support Center to assist customers in resolving routine computer issues. Obtained clearance to handle secure information stored on University servers for management of client tickets. Show less
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CVS Pharmacy
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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Pharmacy Technician
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Jun 2016 - Sep 2016
Assisted patients with pharmacy medical orders. Utilized computer information system to accurately organize and process sensitive patient health data. Filled prescriptions under the supervision of a Pharmacist and in compliance with FDA regulations. Managed the pharmacy’s drive up service: receiving, filling, and returning prescriptions to customers in a timely manner. Contacted patients to inform them about medication in accordance with HIPAA privacy requirements. Familiar with CVS Computer Management Systems to efficiently organize patient data. Worked front store operations, greeting/servicing customers, organizing stock, and maintaining store cleanliness. Show less
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Education
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2015 - 2019
George Mason University - School of Business
Information Systems and Operations Management, Management Information Systems and Services
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