Experience

B2B Technologies
• United States
• Information Technology & Services
• 1 - 100 Employee
• Sales Executive

  • Oct 2022 - Present


Harvey Norman

• Australia
• Retail
• 700 & Above Employee

• Business Development Manager

  • Apr 2020 - Jul 2022

  • Simplified the client acquisition experience by introducing dedicated channels of communication and staff for business customers• Led division to become a Registered NDIA Provider to gain widespread retail dominance, whilst increasing footprint with NDIS and NILS sales• Increased business sales through division by more than 40% by developing and utilising positive word-of-mouth networking• Established and developed repeat business relationships with key B2B customers• Developed new quoting models to simplify and truncate processes whilst increasing sales prospects Show less

• Operations/ Change Manager

  • May 2019 - Jul 2022

  • Managed team and resources, administrational tasks, provision of consultative solutions and tailored advice for Harvey Norman management, complaints resolution and customer service• Refined policies, procedures and stock management system to successfully mitigate financial loss to business due to compliance, loss and damage of goods and faulty stock inventory• Lowered business costs by revamping warehousing processes to decrease picking time, improving the stock take processes

• Sales Consultant

  • Sep 2018 - Jul 2022

  • Developed into the number one regional extended warranty salesperson whilst successfully fulfilling sales role



Sports Warehouse

• Retail
• 1 - 100 Employee

• Level 3 Retail Assistant

  • Mar 2018 - Jun 2018

  Oversight of opening, closing, operations and customer service in 2 stores. Collaboration with other stores to coordinate stock movement and fill customer order requirements. Key Responsibilities: - Training of staff where required - Reduction of theft through specialised change methodology - Part of team for establishment of, and expansion of retail store chain Oversight of opening, closing, operations and customer service in 2 stores. Collaboration with other stores to coordinate stock movement and fill customer order requirements. Key Responsibilities: - Training of staff where required - Reduction of theft through specialised change methodology - Part of team for establishment of, and expansion of retail store chain



Jay Jay Building Supplies

• Australia
• Construction

• Customer Service Officer/ Retail Assistant

  • Jan 2018 - Mar 2018

  Provided face-to-face and over the phone customer service to clients; liaising with suppliers; conflict resolution; creating and processing custom and existing products to client specifications; cash handling Provided face-to-face and over the phone customer service to clients; liaising with suppliers; conflict resolution; creating and processing custom and existing products to client specifications; cash handling



Living Care

• United States
• Medical Practices

• Chaplain/ Change Agent

  • Nov 2016 - Nov 2017

  Overseeing chaplaincy in 4 aged-care facilities, providing consultation, staff workshops, staff and management collaboration; chaplaincy service to vulnerable persons in aged care, and engagement with corporate culture to improve staff and family morale. - Provided detailed corporate diagnostic and solutions based papers (for 1,000+ staff organisation) to appropriate complex change in informational, social and cultural subsystems; allowing organisational fit with changes to strategy driven by legislative and subsequent market changes. - Facilitated rise in staff morale and lowered staff-turnover through facilitating cultural change and by raising staff-self efficacy through process facilitation, self-management skill workshops and re-framing strategic organisational change and market links. Show less



Murwillumbah Church of Christ

• Senior Pastor/ General and Change Manager

  • Aug 2012 - Aug 2016

  Revitalising dying organisation. Overseeing executive team, finance, strategic planning, policy and procedural development, hiring and dismissal of staff, liaising with stakeholder groups; general management and oversight of organisation and pioneering of organisational plant. - Facilitated 41% growth in organisation and 36% participant growth in peripheral endeavours through changes to strategy, design, culture, structure and assessment of policy and procedural alignment. - Successfully negotiated and navigated change with stakeholders; resulted in growth towards financial sustainability; upgraded premises and service style to match contemporary culture. - Harnessed opportunities for community exposure though conference, establishment of soup kitchen for poor, and coordination of Christmas Carols and collaborative initiatives with strategic partners. - Wrote, established and conducted training programme to attract, train and equip interns. Show less



Long Bay Forensic Hospital

• Security Officer

  • Oct 2010 - Jul 2012

  Provided protection of, and control of access to and from maximum security prison facility, escorting incarcerated patients off site for medical. Coordination of emergencies; professional security services to employer, contractors and visitors, monitoring of CCTV and other equipment, and liaising with external emergency services and other government departments. Provided protection of, and control of access to and from maximum security prison facility, escorting incarcerated patients off site for medical. Coordination of emergencies; professional security services to employer, contractors and visitors, monitoring of CCTV and other equipment, and liaising with external emergency services and other government departments.



Penrith Church of Christ

• Youth Ministry Coordinator/ Change Manager

  • Jan 2011 - Dec 2011

  Oversaw and developed a team of 7 leaders, developing and overseeing ministry, and driving cultural change to a damaged ministry. - Achieved substantial change in political, social and cultural subsystems through diagnosis, redesign and restructuring. - Expanded organisation through training and development, innovation and implementation of adaptive strategy. Oversaw and developed a team of 7 leaders, developing and overseeing ministry, and driving cultural change to a damaged ministry. - Achieved substantial change in political, social and cultural subsystems through diagnosis, redesign and restructuring. - Expanded organisation through training and development, innovation and implementation of adaptive strategy.



Four Seasons Hotel

• United Kingdom
• Hospitality
• 200 - 300 Employee

• Security Officer/ Supervisor/ Change Agent

  • Mar 2008 - Oct 2010

  Ensured the safety, protection, and morale of staff, clients, contractors and visitors, supervising and leading department in OHS. Experience in investigations, reports, leading emergency response of all natures, risk management, and oversight of and influence of hotel OHS compliance. - After promoted to OHS representative, drove organisation-wide change to realign business with government legislation though design, leadership, communication political and negotiation practice and networking whilst developing stakeholder relationships. - Supervised security department for the duration of the Forbes Billionaires Conference 2010 Show less



Lower Blue Mountains Church of Christ

• Youth Pastor

  • May 2007 - Jun 2008

  Oversaw all aspects of youth ministry, preaching, networking with other churches and development of youth leadership team leading to growth of 150% in attendance and 50 stakeholders and establishment of Sunday night service. Oversaw all aspects of youth ministry, preaching, networking with other churches and development of youth leadership team leading to growth of 150% in attendance and 50 stakeholders and establishment of Sunday night service.



SNP Security

• Australia
• Security and Investigations
• 200 - 300 Employee

• Aviation Screening Officer

  • Sep 2006 - Apr 2007

  Provided security and safety services to domestic and international airports and its clients through luggage x-ray, metal and explosive detection, risk management, conflict negotiation, crowd control and customer service - Offered promotion to Team Leader position during probationary period of employment - Successful conflict negotiator assisting in high level threat situations - Assisted in training of new staff Provided security and safety services to domestic and international airports and its clients through luggage x-ray, metal and explosive detection, risk management, conflict negotiation, crowd control and customer service - Offered promotion to Team Leader position during probationary period of employment - Successful conflict negotiator assisting in high level threat situations - Assisted in training of new staff



Officeworks

• United Kingdom
• Construction
• 1 - 100 Employee

• Area Merchandise Coordinator/ Change Agent

  • Sep 2004 - Apr 2006

  Oversaw 2 departments at 3 stores; collaboration with other department supervisors leading team to record sales and significant reduction in theft - Led stationery department to $100k per day record sales period - Consulted and drove change initiative resulting in 100% result during security audit and reduction of theft to 0%; achieve through physical restructuring, staff coaching and motivational techniques - Assisting in implementation of new departments four further stores - Recipient of 2 awards for outstanding service Show less