Experience

Tekmanagement Inc.

• United States
• Computer and Network Security
• 1 - 100 Employee

• Help Desk Manager

  • Feb 2021 - Present

  Medford, Oregon, United States Hire, manage and develop a team IT Support Technicians. Coach and mentor team daily; 1:1 check-ins regularly and as needed; quarterly reviews. Lead bi-weekly team meetings that focused on KPI's, SMART ROCKS, To Do's and issues. Provide employees opportunity for growth. continuously grow and maintain technology knowledge to be a team escalation resource. Ensure the team provides the highest level of customer service Develop KPI's and create improvement strategies for the team… Show more Hire, manage and develop a team IT Support Technicians. Coach and mentor team daily; 1:1 check-ins regularly and as needed; quarterly reviews. Lead bi-weekly team meetings that focused on KPI's, SMART ROCKS, To Do's and issues. Provide employees opportunity for growth. continuously grow and maintain technology knowledge to be a team escalation resource. Ensure the team provides the highest level of customer service Develop KPI's and create improvement strategies for the team that alligned with company goals. Foster a culture of innovation, transparency, and accountability. Work with management and other teams to ensure our team initiatives align with their goals. Follow up with customers to identify areas of improvement. Develop, document and train helpdesk processes and procedures. ConnectWise ticket, board, workflow and timesheet management

• Systems Administrator

  • Feb 2021 - Present

  Medford, Oregon, United States Responsible for all IT infrastructure for 12 clients Provide IT strategy to client business goals by understanding the clients' business needs and structure. Consult with clients on network applications, procedures and processes On-boarding and off-boarding of clients Troubleshoot network & system issues. Monitor network and server infrastructure. Provide remote and on-site support for clients. Management of Intune and on-premises environments. Execute sensitive data… Show more Responsible for all IT infrastructure for 12 clients Provide IT strategy to client business goals by understanding the clients' business needs and structure. Consult with clients on network applications, procedures and processes On-boarding and off-boarding of clients Troubleshoot network & system issues. Monitor network and server infrastructure. Provide remote and on-site support for clients. Management of Intune and on-premises environments. Execute sensitive data backup and restoration procedures. Documentation of all necessary instructions, troubleshooting and procedures Maintenance of line of business applications, servers, workstations. Recommend hardware and software improvements. Track customer issues and resolutions via ConnectWise.

• Jr Field Technician

  • Mar 2020 - Feb 2021

  Medford, Oregon, United States Provide remote, onsite and phone support for escalated tickets. Work directly with clients to resolve any IT related issues. Assist Systems Administrators with issues and projects for their clients. Quarterly/Bi-annually/annual maintenance of line of business applications, servers, workstations. Help Desk fill in when needed to fulfill SLA’s. Assist with help desk tasks when available and as needed. Recommend hardware and software improvements. Track customer issues and… Show more Provide remote, onsite and phone support for escalated tickets. Work directly with clients to resolve any IT related issues. Assist Systems Administrators with issues and projects for their clients. Quarterly/Bi-annually/annual maintenance of line of business applications, servers, workstations. Help Desk fill in when needed to fulfill SLA’s. Assist with help desk tasks when available and as needed. Recommend hardware and software improvements. Track customer issues and resolutions.



Lithia & Driveway

• United States
• Retail Motor Vehicles
• 700 & Above Employee

• IT Help Desk Technician II

  • May 2019 - Mar 2020

  Medford, Oregon Area Provide one-on-one end-user problem resolution via face to face, over the phone and ticket system Windows 7 and 10 support Office 365 support Cisco Call Manager and Unity support Meraki and Jamf MDM management AD and third party systems and database management Configure workstations for users



VIVAGE

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Helpdesk Technician

  • Aug 2015 - May 2019

  12136 W Bayaud Ave #200, Lakewood, CO 80228 Provide one-on-one end-user problem resolution face to face, over the phone and ticket system Implement/build and maintain ticketing system and asset management system (Lansweeper) Windows XP, 7 and 10 support Configure workstations for users AD user management Various projects to assist with organizing IT aspects of the company VOIP migration and management (3CX) Company cell phone and tablet management (including MDM management) G Suite administration Direct onsite… Show more Provide one-on-one end-user problem resolution face to face, over the phone and ticket system Implement/build and maintain ticketing system and asset management system (Lansweeper) Windows XP, 7 and 10 support Configure workstations for users AD user management Various projects to assist with organizing IT aspects of the company VOIP migration and management (3CX) Company cell phone and tablet management (including MDM management) G Suite administration Direct onsite support for acquisitions. Print server management Show less



Red Rocks Community College

• United States
• Higher Education
• 400 - 500 Employee

• Part Time JR Systems Administrator

  • Aug 2016 - Jan 2017

  Lakewood, Colorado Assist systems administrator with various projects.

• vCloud Administrator

  • Jan 2014 - Aug 2016

  Design, test, manage and troubleshoot virtual machines through vCloud, vSphere, and VMware Workstation. Customized virtual machines for each instructor and cloned them for up to 25 students in each class. Supporting up to 10 classes and over 250 total students. Worked directly with instructors and students to troubleshoot any problems they might have within their virtual machines or within their courses. Identify recurring problems and implement the creation of instructor and student… Show more Design, test, manage and troubleshoot virtual machines through vCloud, vSphere, and VMware Workstation. Customized virtual machines for each instructor and cloned them for up to 25 students in each class. Supporting up to 10 classes and over 250 total students. Worked directly with instructors and students to troubleshoot any problems they might have within their virtual machines or within their courses. Identify recurring problems and implement the creation of instructor and student PDF guides to assist with vCloud.



ENVIROTEST SYSTEMS CORP

• United States
• Environmental Services
• 1 - 100 Employee

• Manager

  • Apr 2013 - Dec 2013

  Red Rocks Community College Handle customer interactions and resolve escalated customer issues. Hire, train and supervise employees. Coordinated bookkeeping of daily sales. Trobleshooting issues with onsite equipment and computers.



Red Rocks Community College

• United States
• Higher Education
• 400 - 500 Employee

• IT Technician / CSR

  • 2009 - 2012

  Red Rocks Community College Support staff and students with computer, copier and applications.