Patient Scheduler

• Jul 2022 - Present

Professionally answers a high volume of inbound calls from providers and patients. Makes outbound calls when necessary to provide resolution. Responds to and resolves all forms of patient inquiries.Performs all aspects of scheduling patient appointments. Escalates complaints to the PSC Manager. Provides customers with accurate information. Recognizes, documents, and alerts to trends of customer calls. Routes calls to appropriate resources. Follow-up on customer inquiries when necessary. Recommends process improvements. Processes test order forms and referrals. Processes department voicemails .Cross-trains in support of Operator role. Meets all performance matrix. Additional duties as assigned. Show less

Member Service Representative II

• Apr 2022 - Jun 2022

• Processes member transactions. Performs account file maintenance, handles member issues and inquiries. • Identifies cross-selling opportunities, referring members to Member Service Center Specialist I-III. • Meets/exceeds established monthly/annual sales and service goals. • Maintains knowledge of all products and services, policies and procedures. • Addresses dicult member situations and resolves in a positive manner. • Identifies questionable or suspicious transaction activity, reporting it to management in order to protect the credit union from potential losses. Performs necessary steps to ensure BSA/AML compliance to reduce risk to the credit union. • Assists with end of day balancing, opening and closing procedures and other side jobs as assigned. • FSCC - Knowledgeable on all FSCC Policies and Procedures that are unique to a Service Center environment. This includes transaction processing and limitations, hold requirements, service standards, restrictions, etc. • Performs other relevant duties as required. o Thorough knowledge of all products and services, policies and procedures. o Quotes deposit rates and membership eligibility. o Knowledgeable in automated services. o Provides on-line banking and bill pay support. Show less

Barista

• Sep 2019 - Apr 2022

Authorizer

• Apr 2021 - Sep 2021

Approving initial diagnosis of issues reported by customers Authorizing repair (or replacement) of systems or appliances covered by the plan Negotiating pricing with contractors Coordinating appropriate follow-up with customers or contractors to ensure issues are resolved satisfactorily Informing customers of non-covered claims and effectively explaining the reason why Providing my technical knowledge and expertise to other colleagues Approving initial diagnosis of issues reported by customers Authorizing repair (or replacement) of systems or appliances covered by the plan Negotiating pricing with contractors Coordinating appropriate follow-up with customers or contractors to ensure issues are resolved satisfactorily Informing customers of non-covered claims and effectively explaining the reason why Providing my technical knowledge and expertise to other colleagues

Member Services Representative

• Sep 2020 - Apr 2021

Take inbound calls from credit union members and/or merchants such as loan companies and car dealerships to assist them with their requests. Process loan applications, process funds transfers, provide account inquiries, complete fraud reports and/or lost and stolen reports. Unlock and lock online banking accounts. Process password/ username resets. Access debit/credit card platforms such as STAR to lock/unlock and order new debit cards for C.U. members. Process loan payments and provide loan payoff amounts. All while maintaining the highest level of confidentiality and cyber security due to the nature of the position. Show less

Lifeguard

• Jun 2017 - Sep 2018

Ensure​ ​​the ​safety of​ ​public​ ​swimmers.​ ​Maintain cleanliness of the pool facility. Administer swim lessons to children aged 3-17 Ensure​ ​​the ​safety of​ ​public​ ​swimmers.​ ​Maintain cleanliness of the pool facility. Administer swim lessons to children aged 3-17

Filing Clerk

• Jun 2014 - Aug 2014

Filed​ ​paperwork,​ ​made​ ​copies,​ ​scheduled​ ​meetings,​ ​faxed​ ​important documents,​ ​and​ ​organized​ ​files. This was only a temp summer position. Filed​ ​paperwork,​ ​made​ ​copies,​ ​scheduled​ ​meetings,​ ​faxed​ ​important documents,​ ​and​ ​organized​ ​files. This was only a temp summer position.