Experience

Rosebank Engineering

• Australia
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Senior Support Engineer

  • Nov 2022 - Present



Converged Medical Solutions Group

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems and Network Engineer – Level 3

  • Aug 2022 - Nov 2022



Jim's Group

• Australia
• Consumer Services
• 100 - 200 Employee

• Systems and Network Administrator

  • May 2022 - Jul 2022

  * Management of core infrastructure including servers, LAN and WAN appliances * Completion of daily system checks * Maintenance of documentation * Project planning and implementation * Management of core infrastructure including servers, LAN and WAN appliances * Completion of daily system checks * Maintenance of documentation * Project planning and implementation



Genuine Parts Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• EUC Support Specialist

  • Nov 2021 - Jan 2022

  * Ensure that all ServiceNow tickets are addressed with SLAs * Provide server and desktop support and administration for all users across all offices in Australia * Provide support to Apple devices * Ensure that all ServiceNow tickets are addressed with SLAs * Provide server and desktop support and administration for all users across all offices in Australia * Provide support to Apple devices



Fire Rescue Victoria

• Australia
• Public Safety
• 500 - 600 Employee

• Desktop Support Consultant

  • Sep 2021 - Nov 2021

  * Co-ordinate and implement the rollout of the replacement workstations to all staff * Write documentation for the end user environment * Staff training on the use of new technologies as required * Support the end user environment * Co-ordinate and implement the rollout of the replacement workstations to all staff * Write documentation for the end user environment * Staff training on the use of new technologies as required * Support the end user environment



Nutrien Ag Solutions - Australia

• Australia
• Farming
• 700 & Above Employee

• IT Project Coordinator

  • Jul 2020 - Jul 2021

  * Co-ordinate and implement the rollout of the Window 10 and Office 365 refresh project * Provide server, network and desktop support and administration for all users across all offices in Australia * Write documentation for the end user environment * Liaise with the business to address and alleviate any concerns with project implementation * Staff training on the use of new technologies as required * Co-ordinate and implement the rollout of the Window 10 and Office 365 refresh project * Provide server, network and desktop support and administration for all users across all offices in Australia * Write documentation for the end user environment * Liaise with the business to address and alleviate any concerns with project implementation * Staff training on the use of new technologies as required



Department of Education

• Government Administration
• 700 & Above Employee

• Specialist Technician

  • Jun 2020 - Jul 2020

  * Provide server and network support and administration for the school's IT environment * Support all Windows workstations, both hardware and software, for students, staff and executive team * Provide support to Apple devices * Document the IT infrastructure * Provide server and network support and administration for the school's IT environment * Support all Windows workstations, both hardware and software, for students, staff and executive team * Provide support to Apple devices * Document the IT infrastructure



Lauriston Girls' School

• Australia
• Primary and Secondary Education
• 100 - 200 Employee

• Service Desk Officer

  • Apr 2020 - May 2020

  * Support all Windows and MAC workstations, both hardware and software, for students, staff and executive team * Provide support to Apple mobile devices * Document the IT infrastructure * Perform housekeeping all servers, LAN and WAN infrastructure * Create virtual machines as required by the business * Support all Windows and MAC workstations, both hardware and software, for students, staff and executive team * Provide support to Apple mobile devices * Document the IT infrastructure * Perform housekeeping all servers, LAN and WAN infrastructure * Create virtual machines as required by the business



Blue Connections IT

• Australia
• Information Technology & Services
• 100 - 200 Employee

• Senior Support Engineer

  • Jan 2020 - Mar 2020

  * Support and manage Windows 10, Office 365 and Azure cloud environments for clients * Audit client’s environment and prepare SOW documents for infrastructure upgrade and Office 365 migration projects * Support and manage Windows 10, Office 365 and Azure cloud environments for clients * Audit client’s environment and prepare SOW documents for infrastructure upgrade and Office 365 migration projects



FIS

• United States
• Information Technology & Services
• 700 & Above Employee

• Systems Administrator, Senior

  • Jan 2009 - Dec 2019

  * Provide server, network and desktop support and administration in a corporate environment for 75 users in Melbourne and Perth, and a further 100 users in Sydney as required * Server room hardware configuration, maintenance and refresh when appropriate which includes, servers, switches, LAN appliances, UPSs and CRAC cooling * Manage complex server backup requirements and infrastructure which includes, Windows server and VMware backups, on a tape retention cycle * Assist with region-wide initiatives and projects such as, group policy setup for Direct Access, rebuild web proxy server, setup APC hardware remote monitoring for all APC devices * Android, iPhone and Windows mobile device configuration * Hardware procurement and general troubleshooting Show less



Monash Health

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Systems Administrator

  • Nov 2008 - Dec 2008



DHC Computer Consultants

• Richmond

• Systems and Network Support Administrator

  • Sep 2008 - Nov 2008



Epworth

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Technical Support Administrator

  • Jun 2008 - Sep 2008



Australian Industry Group (Ai Group)

• Australia
• Information Services
• 200 - 300 Employee

• Windows Engineer

  • Jun 2008 - Jun 2008



Cengage Group

• United States
• E-Learning Providers
• 700 & Above Employee

• Systems Administrator

  • Feb 2005 - May 2008



Victoria Curriculum & Assessment Association

• Melbourne

• Desktop and Project Support Officer

  • Nov 2004 - Feb 2005



P&O Ports Limited

• West Melbourne

• IT Network Administrator

  • Jun 1998 - Oct 2004



Foxtel Group

• Australia
• Entertainment Providers
• 700 & Above Employee

• IT Support Analyst

  • Dec 1995 - Jun 1998



Ferntree Computer Corporation

• Clayton

• Help Desk Support

  • Jun 1995 - Dec 1995



AVJennings Limited

• PC Support Analyst

  • Apr 1994 - May 1995