Andrew MacDowell
Director at Bridgeforce- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Lionel Newman
Andrew is a very knowledgeable senior executive with an extensive background in financial services. He has deep domain expertise in contact centre operations. He takes a proactive approach and is a hands on manager getting involved with his team to ensure success. Having worked in both established companies as well start-up initiatives, Andrew brings creativity, flexibility and passion into every aspect of his work. Having worked closely in the past together, I would highly recommend Andrew as he would be a great asset to any organization that he decided to join in the future.
Garo Bedakelian
Working with Andrew was a defining moment in my professional career. He is a strong and focused, result driven leader, who inspires those around him to achieve their full potential. He provides his team with the support and tools necessary to achieve departmental and overarching goals and takes the time to ensure members are properly recognized for their contributions. He is a rare kind of visionary who can do it all – he can define a long-term strategy and then break it down to the day-to-day while ensuring all contributing members understand their roles. It has been a privilege and a pleasure to work with him and I look forward to working with him in the future.
Lionel Newman
Andrew is a very knowledgeable senior executive with an extensive background in financial services. He has deep domain expertise in contact centre operations. He takes a proactive approach and is a hands on manager getting involved with his team to ensure success. Having worked in both established companies as well start-up initiatives, Andrew brings creativity, flexibility and passion into every aspect of his work. Having worked closely in the past together, I would highly recommend Andrew as he would be a great asset to any organization that he decided to join in the future.
Garo Bedakelian
Working with Andrew was a defining moment in my professional career. He is a strong and focused, result driven leader, who inspires those around him to achieve their full potential. He provides his team with the support and tools necessary to achieve departmental and overarching goals and takes the time to ensure members are properly recognized for their contributions. He is a rare kind of visionary who can do it all – he can define a long-term strategy and then break it down to the day-to-day while ensuring all contributing members understand their roles. It has been a privilege and a pleasure to work with him and I look forward to working with him in the future.
Lionel Newman
Andrew is a very knowledgeable senior executive with an extensive background in financial services. He has deep domain expertise in contact centre operations. He takes a proactive approach and is a hands on manager getting involved with his team to ensure success. Having worked in both established companies as well start-up initiatives, Andrew brings creativity, flexibility and passion into every aspect of his work. Having worked closely in the past together, I would highly recommend Andrew as he would be a great asset to any organization that he decided to join in the future.
Garo Bedakelian
Working with Andrew was a defining moment in my professional career. He is a strong and focused, result driven leader, who inspires those around him to achieve their full potential. He provides his team with the support and tools necessary to achieve departmental and overarching goals and takes the time to ensure members are properly recognized for their contributions. He is a rare kind of visionary who can do it all – he can define a long-term strategy and then break it down to the day-to-day while ensuring all contributing members understand their roles. It has been a privilege and a pleasure to work with him and I look forward to working with him in the future.
Lionel Newman
Andrew is a very knowledgeable senior executive with an extensive background in financial services. He has deep domain expertise in contact centre operations. He takes a proactive approach and is a hands on manager getting involved with his team to ensure success. Having worked in both established companies as well start-up initiatives, Andrew brings creativity, flexibility and passion into every aspect of his work. Having worked closely in the past together, I would highly recommend Andrew as he would be a great asset to any organization that he decided to join in the future.
Garo Bedakelian
Working with Andrew was a defining moment in my professional career. He is a strong and focused, result driven leader, who inspires those around him to achieve their full potential. He provides his team with the support and tools necessary to achieve departmental and overarching goals and takes the time to ensure members are properly recognized for their contributions. He is a rare kind of visionary who can do it all – he can define a long-term strategy and then break it down to the day-to-day while ensuring all contributing members understand their roles. It has been a privilege and a pleasure to work with him and I look forward to working with him in the future.
Experience
-
Bridgeforce
-
United States
-
Business Consulting and Services
-
1 - 100 Employee
-
Director
-
Mar 2023 - Present
-
-
-
Axxiome
-
Switzerland
-
IT Services and IT Consulting
-
100 - 200 Employee
-
President
-
2020 - 2023
-
-
-
DecisivEdge, LLC
-
United States
-
Information Technology & Services
-
1 - 100 Employee
-
CEO and Managing Director
-
2015 - 2020
-
-
-
-
SVP, Head of Card Operations
-
2014 - 2015
-
-
-
CIBC
-
Canada
-
Banking
-
700 & Above Employee
-
Senior Director, Client Services Credit Card Contact Centres
-
2013 - 2014
-
-
-
The Minacs Group
-
India
-
Outsourcing and Offshoring Consulting
-
700 & Above Employee
-
VP, Head of Banking & Financial Services
-
2011 - 2013
-
-
-
Bank of America
-
United States
-
Banking
-
700 & Above Employee
-
SVP, Operations & Regional Customer Service Executive
-
1997 - 2010
-
-
Education
-
2010 - 2010
Aptus Conflict Solutions
Resolving Disputes in Workplaces -
2007 - 2009
Bank of America Card Services Leadership Academy (Executive MBA)
Executive Management -
2003 - 2003
Treasury Management Association of Canada
Managing Banking Relationships -
1991 - 1994
Georgian College
Diploma, Business Administration
Community
