Experience

CV KNOWHOW

• United Kingdom
• Writing and Editing
• 1 - 100 Employee

• CV Consultant

  • 2014 - Present

  Undertaking the review of thousands of CVs to assess areas for improvement prior to submission for both online and print jobs, subsequently generating online review for customer perusal and attention. Sending follow up emails and making telephone calls of warm leads, explaining the review contents and answering any queries or concerns in a prompt and professional manner. Handling confidential information in consistent adherence with guidelines and procedures as laid down in the Data Protection Act 2003. Ensures the provision of an exceptional customer service at all times whilst working towards the consistent achievement of challenging targets, deadlines and KPIs. Providing valuable assistance to customers with the buying process, taking payments via Sage Pay software, arranging bank transfers, instalment plans and issuing Paypal in an accurate and responsible manner, successfully upselling additional products with every order taken. Creating a pipeline on a daily basis whilst keeping the CRM system consistently up-to-date. Working closely with the Head of Operations and Professional CV Writers when communicating relevant instructions relating to orders, ensuring the efficient transfer of knowledge at all times. Show less



Clarks

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • 2013 - 2014

  Delivering an exceptional face-to-face sales experience to customers of all ages, with responsibility for ensuring all customers are measured and fitted with appropriate footwear and any relevant information efficiently communicated. Working towards challenging targets relating to upselling footwear-related products with each unit sold. Personally contributing to the team in both the stock room and shop floor, making sure that required stock is transferred to the shop floor upon request, encompassing style, size and colour. Dealing with stock control and rotation. Show less