Experience

American College of Radiology

• United States
• Non-profit Organizations
• 400 - 500 Employee

• Senior IT Support Technician

  • Nov 2021 - Present



Philips Pharma Solutions, formerly BioTel Research

• United States
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Senior Customer Support Specialist

  • Jun 2013 - Jul 2021

  The Sr. Customer Support Specialist is responsible for leading allincoming customer queries via fax, e-mail or phone. Additionalresponsibilities include ensuring site access and credentials are issued ontime. The Senior Customer Support Specialist works closely with SiteOperations Management to ensure the Customer Support Team isdelivering consistent quality customer service to both internal andexternal customers.

• Customer Support Specialist

  • Apr 2010 - Jun 2013

  The Customer Support Specialist is responsible for handling all incomingcustomer queries via email and/or phone. Additional responsibilitiesinclude processing faulty equipment returns (RMAs), handling all studyequipment returns as well as updating daily logs. The Customer SupportSpecialist interacts with Project Management and InformationTechnology groups as well as study/site personnel



Verizon Wireless

• multiple locations

• Sales Representative

  • Apr 2006 - Apr 2010

  The sale representative is responsible for handling all sales inquiries in- store as well as business to business sales. Their job is to maximize profits in providing the complete solution by aligning customer needs with the appropriate voice and data services The sale representative is responsible for handling all sales inquiries in- store as well as business to business sales. Their job is to maximize profits in providing the complete solution by aligning customer needs with the appropriate voice and data services