Experience

Helmsman Management Services LLC
• United States
• Insurance
• 1 - 100 Employee
• Senior Claims Representative

  • Mar 2021 - Present

Liberty Mutual Insurance
• United States
• Insurance
• 700 & Above Employee
• Senior Claims Adjuster

  • Mar 2020 - Present


Habasit America

• United States
• Plastics Manufacturing
• 1 - 100 Employee

• Customer Care Representative

  • Jun 2019 - Mar 2020

  ● Provides customer assistance in a professional and friendly manner. ● Responds promptly to customers’ inquiries or complaints and provides updates until resolved. Follows up to ensure customer satisfaction. ● Develops a thorough knowledge of company policies, procedures, products and services. ● Communicates directly with customers concerning orders, returns, shipments and products. ● Consistently provides updates to customers regarding their orders or quotes. ● Determines best method to resolve complex customer care problems to ensure customer satisfy ● Provides guidance and mentoring to less experienced CCRs. ● Supports distribution of work between team members and seeks opportunities to offer assistance to fellow team members. ● Seeks out additional resources such as Technical and Marketing to assist with customer applications and sales requests. Show less



Carvana

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Technician

  • Aug 2015 - May 2019

  ● Ability to work as a team player and interact with customers, managers and coworkers in a professional and courteous manner. ● Ability to multitask and prioritize effectively. ● Excellent interpersonal and leadership skills. ● Possess the energy and drive to accomplish goals, meet deadlines and find solutions. ● Service vehicles to maintain functionality. ● Receive and review daily inspections of all equipment used and resolve issues or scheduled repairs. ● Responsible for parts inventory on-site and tooling provided to complete the duties outlined for position. ● Maintain accurate records of each repair performed on vehicles. ● May perform other general duties as needed. Show less



CarMax

• Honduras
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Technician

  • Apr 2014 - Aug 2015

  ● Directly interact with the customer to relay repair information. ● Continue with factory training education. ● Partner with management to effectively maintain a safe work environment. ● Began management stretch roll. ● Directly interact with the customer to relay repair information. ● Continue with factory training education. ● Partner with management to effectively maintain a safe work environment. ● Began management stretch roll.



Chick-fil-A-Franchise

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • Aug 2008 - Aug 2015

  ● Maintain daily operations with customers. ● Assist with scheduling and labor forecasts. ● Settle interpersonal disputes with employees. ● Assist customers with complaint resolution, while maintaining company standards. ● Assist with hiring of new employees. ● Maintain and order product inventory. ● Partner with fellow associates to encourage community involvement through activities. ● Maintain daily operations with customers. ● Assist with scheduling and labor forecasts. ● Settle interpersonal disputes with employees. ● Assist customers with complaint resolution, while maintaining company standards. ● Assist with hiring of new employees. ● Maintain and order product inventory. ● Partner with fellow associates to encourage community involvement through activities.