Experience

Industrial Specialties Mfg. & IS Med Specialties

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Account Manager / Business Development

  • Feb 2022 - Present

  Since starting at Industrial Specialties Manufacturing in February of 2022 I have moved from a standard customer service representative to taking the lead on a secondary product line for the company, and increasing sales goals on over 100+ assigned accounts. Margins and profit have both doubled in the span of this year and internal CRM organization is organized and efficient, allowing for visibility of this improvement in day to day sales. In addition I was a part of the ISO management team and thus responsible for contributing to our passing ISO score in 2022. Show less



Titan Fittings

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Inside Sales Rep / Customer Communication Manager

  • Jun 2017 - Feb 2022

  Inside Sales Representative: Process incoming purchase orders in a detailed and prompt manner. Create quotes for new and established customers. Data entry assistance for regional account executive. Handle general client communication for regional account executive. Customer Communications Manager: Monitor incoming requests between 4 company emails and assign to representatives accordingly (i.e product availability, RFQ, technical questions, order issues, etc.) making sure all inquiries are handled in a prompt and professional manner. Track, maintain, and update sales, phone call, website chat, and quote conversion metrics daily. Monitor new hire performance and contribution to the team via weekly logged metrics. I also take on the duties of a standard Customer Service Representative. Show less