Experience

Brella Productions

• United States
• Media Production
• 1 - 100 Employee

• Helpdesk Level 2

  • Jun 2014 - Present

  Desktop Support, Deployment Server Admin, Print Server Admin Desktop Support, Deployment Server Admin, Print Server Admin



Fitch Ratings

• United States
• Financial Services
• 700 & Above Employee

• Help Desk Specialist

  • Apr 2012 - Apr 2014



INC Research

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Regional Network Administrator

  • Feb 2008 - Apr 2012

  Consolidated 21 network printers and 10 personal printers in 3 multi-function Konica Minolta Scanners saving the office thousands in maintenance and toner a year. Create knowledge base documents for associate self-help as well as knowledge guides for fellow service desk staff. With the help of the VoiceComm team deployed Cisco VOIP Phone System and consolidated unused POTS lines saving the company monthly per line charge. Order remote and local Dell hardware support for in-warranty Dell Computers Primary Role of 2nd level Support environment that includes Windows 7, XP, Office 2007 and 2010, Lotus Notes, Microsoft Outlook. Secondary Role of SCCM Deployment liaison to the helpdesk. Diagnoses, identifies, and isolates trends based upon comments and complaints. Researches problems utilizing historical database records or routing calls to available expertise in more complex and difficult cases. Responds promptly to clients with solutions or planned course of action. Responsible for local server backups via Netbackup Desktop support for local users, computers, and printers Maintains BMC ticket que routing tickets to correct personal



Fresenius Medical Care North America

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Field Systems Administrator

  • Feb 2005 - Feb 2008

  World leader in dialysis treatments and the production of dialysis equipment; Primary role of 2nd level systems support in a XP and 2K environment Secondary role of maintaining leased Dell laptops, desktops, and printers Tertiary role of IT project management. While in this role assured new Dialysis offices were setup and configured with network and computer equipment Tracked desktop and laptop assets with Altiris Supported over 2000 remote and local systems in 210+ facilities and corporate offices.



bp

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Help Desk Level I "RHT Consultant

  • Aug 2007 - 2008

  Long Term assignment with BP through Robert Half Tech. After giving a 2 month notice that I was moving; I was kept on until my last day due to positive reviews from my supervisors. Diagnosed desktop, network, point of sale devices and network communication issues for British Petroleum systems. Long Term assignment with BP through Robert Half Tech. After giving a 2 month notice that I was moving; I was kept on until my last day due to positive reviews from my supervisors. Diagnosed desktop, network, point of sale devices and network communication issues for British Petroleum systems.



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Human Resources Associate

  • Dec 2003 - Nov 2004

  Administered health benefits for clients of ADP via ADP's proprietary ticketing system and in-bound phone calls. Maintained Service Level Agreements according to contracts with our clients. Contacted various health benefits companies to add or remove employees from benefits coverage. Assisted employees with yearly benefits enrolments on the internet and over the phone. Administered health benefits for clients of ADP via ADP's proprietary ticketing system and in-bound phone calls. Maintained Service Level Agreements according to contracts with our clients. Contacted various health benefits companies to add or remove employees from benefits coverage. Assisted employees with yearly benefits enrolments on the internet and over the phone.



Wells Fargo Financial

• Help Desk Level II "RHT Consultant

  • Apr 2004 - May 2004

  assist Wells Fargo with a virus that was running rampant through their systems. Diagnosed virus issues Patched non-compliant and infected computers assist Wells Fargo with a virus that was running rampant through their systems. Diagnosed virus issues Patched non-compliant and infected computers



Automatic Data Processing "ADP

• Global Payroll and Benefits Administrator

  • Mar 2004 - Apr 2004

  Network Administration Internship Internship was created specifically for me so that I could split my time between the benefits department and the helpdesk. Never before had ADP taken on an intern in the West Des Moines office. Assisted in troubleshooting connectivity and software issues for desktops and laptopsBuilt and pushed images to new desktop systems.

• Global Payroll and Benefits Administrator

  • Sep 2001 - Apr 2004