Experience

Rooftop Housing Group

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Head of Risk and Assurance

  • feb. de 2020 - - actualidad

• Head of Risk and Compliance

  • abr. de 2019 - feb. de 2020

  Responsible for risk and compliance across Rooftop Housing Group. Providing robust, independent and objective oversight of all aspects of the Group's business, including reporting to Board and Executive Team on assurance in relation to the internal control framework, health & safety, insurance and business continuity.



Bromford

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Head of Customer Engagement

  • jul. de 2018 - mar. de 2019



Merlin Housing

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Head of Governance / Company Secretary

  • abr. de 2016 - jun. de 2018

  Heading up Governance team for: Governance and Co-regulation, Procurement, Insurance and ComplaintsCompany Secretary

• Head of Business Improvement and Assurance

  • nov. de 2011 - mar. de 2016



OpenMind Housing Solutions Ltd

• Director

  • abr. de 2009 - nov. de 2011

  Developing new performance management frameworksAdvising on the implementation of Performance Management SystemsLeading service improvement and development projectsDelivering inspection preparation support and coaching / Mock inspections Developing new performance management frameworksAdvising on the implementation of Performance Management SystemsLeading service improvement and development projectsDelivering inspection preparation support and coaching / Mock inspections



Salix Homes

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Head of Business Planning

  • 2007 - 2009

  Strategic Business Planning across all DirectoratesService Improvement including Equality and Diversity and Customer InvolvementMarketing and Communication lead Strategic Business Planning across all DirectoratesService Improvement including Equality and Diversity and Customer InvolvementMarketing and Communication lead



New Prospect Housing

• Head of Policy, Performance and Communications

  • 2004 - 2007

  Member of Executive Management team working to CEO - lead on Risk ManagementPerformance Management Framework Lead on Customer Service Policy, Communication and Marketing Member of Executive Management team working to CEO - lead on Risk ManagementPerformance Management Framework Lead on Customer Service Policy, Communication and Marketing



Audit Commission

• United Kingdom
• Accounting
• 200 - 300 Employee

• Housing Inspector

  • 2000 - 2004

  Inspections of Local Authority retained housing Re-inspections of zero star servicesInspections of ALMO servicesKLOE development Inspections of Local Authority retained housing Re-inspections of zero star servicesInspections of ALMO servicesKLOE development



English Churches Housing Group

• Business Manager

  • 1997 - 2000

  Running 2000 unit business unit as part of ECHG group structure Day to day running of housing management and repairs and maintenance functionsFinancial Planning for the business unit, developing and monitoring key budgets

• Regional Housing Manager

  • 1991 - 1997

  Day to day housing management across the region via three teamsAllocations and lettings, income management, estate management and sheltered housing managementApprox 3000 units with an equivalent turnover of £10m



Baptist Housing Association

• Assistant Regional Manager

  • 1990 - 1991

  Line management of 15 scheme managersAsset Management / planned maintenanceRent setting and service chargesDay to day maintenance and housing management of 30 schemes Line management of 15 scheme managersAsset Management / planned maintenanceRent setting and service chargesDay to day maintenance and housing management of 30 schemes



Places for People

• United Kingdom
• Real Estate
• 700 & Above Employee

• Housing Officer

  • 1989 - 1990

  Generic housing officer duties Generic housing officer duties



Family Housing

• Housing Officer

  • 1986 - 1988

  Generic housing officer responsibilities Generic housing officer responsibilities



Housing for Women

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Maintenance Assistant

  • 1984 - 1985

  Day to day repairs managementEstate managementLettings and Voids management Day to day repairs managementEstate managementLettings and Voids management