Experience

M2G Kitchen Porters and Cleaners

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Senior Business Consultant

  • Jan 2021 - Present



Maid2Gether Ltd

• United Kingdom
• Hospitality

• Senior Consultant

  • Jun 2018 - Present

  We provide Kitchen Porters,kitchen Night Cleaning and other Restaurant cleaning to the hospitality Industry in and around London. We are a chef designed business that looked at what other Kitchen Porter providers do and just wanted to do it better, better for us better for our clients and much much better for our staff. We are the best, thats not what we say but rather what all of our customers say about us. If you need kitchen porters or cleaners then get in touch we can help We provide Kitchen Porters,kitchen Night Cleaning and other Restaurant cleaning to the hospitality Industry in and around London. We are a chef designed business that looked at what other Kitchen Porter providers do and just wanted to do it better, better for us better for our clients and much much better for our staff. We are the best, thats not what we say but rather what all of our customers say about us. If you need kitchen porters or cleaners then get in touch we can help



Cubic Hospitality

• Hospitality

• Director

  • Jun 2016 - Present



ETP London LTD

• Managing director

  • Jan 2015 - Present



Act-Clean

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Franchise Development Director

  • May 2012 - Feb 2013

  -Developed the ACT Clean franchising concept; wrote system manuals, developed marketing strategy and set both financial and operational targets and KPIs-Played the lead role in both Operations and Sales Teams-Motivated individual team members into achieving all set targets and KPI’s -Developed the ACT Clean franchising concept; wrote system manuals, developed marketing strategy and set both financial and operational targets and KPIs-Played the lead role in both Operations and Sales Teams-Motivated individual team members into achieving all set targets and KPI’s



Hotel Solutions London Limited

• Operations & Sales Director

  • Feb 2008 - Mar 2012

  -Increased Company recognition to Top 6 of the industry’s best known-Achieved external auditor’s at 95% average - 10% above industry norm-Accountable for increasing turnover by £12M annually through the management of a Sales Team-Rained profitability and profile through the delivery of two national and three regional deals -Developed brand/brand awareness within the industry-Provided multi-layered training to drive the company strategy-Trained and managed the Operations Department, which improved standards and delivered focus and profitability within all areas of the company



ICE Limited

• Client Service & Operations Director

  • Feb 2007 - Feb 2008

  -Named as best in the industry sector for customer retention through the design and training of a Customer Service Department -Put successful brand awareness programmes in place aimed at both employees and customers-Accountable for the development of an effective and true 24 hour response team-Reorganised and retrained an operations team which consisted of 25 engineers and nine drivers-Played a key role in the development and implementation of a Boardroom Team as well as with the design and development of a new customer facing website, Service Smart-Full P&L accountability, budget planning and training design/implementation



Jani-King UK

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Training & Operations Director

  • Jan 1995 - Jan 2007

  -Developed a new franchise training system which was ultimately utilised as the franchise training model for Jani-King international, which covered more than 9,000 franchisees-Delivered the lowest cancellation rate in the industry at 50% of the cost through the reorganisation of operations-Increased franchise sales by around 25% year-on-year and grew the company by an average of £4M in end user sales through the provision of effective management training-Assisted with the design of a company intranet and a new web site-Provided the company with a more customer focus and developed potential customer feedback-Developed manuals and training programs ultimately adopted by the international brand to increase overall company brand and training awareness-Developed department business plans and budgets in collaboration with Departmental Heads as well as those for the company as a whole-Developed and delivered training programs, manuals and handouts with international trainers throughout the world-Assisted with an increase in customer satisfaction and reduced cancellations through the development of an audit program