Experience

FastField, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Head Of Product Development

  • Sep 2018 - Present

• Product Development Manager

  • Mar 2018 - Sep 2018

• Manager of Customer Support

  • Sep 2017 - Mar 2018

• Technical Support Engineer

  • Sep 2014 - Sep 2017

  Ticket Resolution, Tier 1 and 2 Support, Software Quality Assurance, Create Support Documentation, Bug Identification, Bug resolution, Coordinate and work with Developers to find and fix bugs, Work with Customers to identify and fix bugs, Triage and Prioritize tickets to support team, Plan and Coordinate with Development Team to architect New Features, etc



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Assistant Manager - District Training Specialist

  • 2009 - 2014

  I started at Panera Bread as an associate in a time in my life when the markets crashed and the construction company I was previously working for went through a few rounds of layoffs. It was a means to an end during a time when there was a lot of uncertainty. I was raised to work my hardest no matter where I found myself or what I was doing. After a few months I was able to move up to Shift Supervisor and then shortly after Assistant Manager. My responsibilities increased as did my skills and passion for Customer Service and Management. The flow of the restaurant was such that every day was different and a new experience. I got to see the worst and the best of people in a single day. I made plenty of mistakes along the way and grew as an individual. I wouldn't give up my experiences at this company for anything. I learned what hard work really was, while keeping a smile on my face - and the faces of my employees. I enjoyed motivating employees to go above and beyond what they thought was possible, to take on responsibility and grow themselves personally. My role at Panera eventually evolved to a District Training Specialist where I helped to train the Training Specialists in 30+ cafes. Here are some of the skills that I learned - Food Cost Manager: Making sure the cafe was operating and using correct portions in all food making processes. Ordering and inventorying all items in the cafe and making sure we were stocked. - District Training Specialist: Making sure all employees in the cafe are trained and certified in all areas within the cafe. Updating all training materials and signage in the cafe to make sure it accurately reflects the seasons. Were one of only a few cafes that had all employees with updated training certifications on a yearly basis (very hard to do). Also trained the Associate Trainers and made sure they were training each employee according to regulations.



Best Buy

• Retail
• 700 & Above Employee

• IT - Intelligence Agent

  • Aug 2010 - Oct 2011



Erickson-Hall Construction Co.

• United States
• Construction
• 100 - 200 Employee

• IT Technician

  • 2007 - 2009