Experience

Survey & Ballot Systems

• United States
• Information Technology & Services
• 1 - 100 Employee

• Business Analyst

  • Aug 2022 - Present

• Business System Coordinator

  • Jul 2022 - Aug 2022



Wings Financial Credit Union

• United States
• Banking
• 100 - 200 Employee

• Universal Branch Associate

  • Nov 2019 - Jul 2022

  Demonstrated proficiency and flexibility in multiple roles including Personal Banker, Teller, and National Contact Center Representative. Achieved monthly incentivized goals contributing to company growth. Communicated effectively in person, in writing, and over the phone across multiple departments, with members, and with vendors. Managed a project as part of a hand-picked team that trained and supported the employees of a newly acquired branch. Demonstrated proficiency and flexibility in multiple roles including Personal Banker, Teller, and National Contact Center Representative. Achieved monthly incentivized goals contributing to company growth. Communicated effectively in person, in writing, and over the phone across multiple departments, with members, and with vendors. Managed a project as part of a hand-picked team that trained and supported the employees of a newly acquired branch.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Customer Service and Sales Representative

  • Jun 2019 - Nov 2019

  Worked closely with customers to review existing and establish new relationships with the companyIdentified customer needs and recommend solutions to fit customer needsMaintained detailed notes on customer interactions and followed up ongoing needs

• Lead Teller

  • Oct 2018 - Jun 2019

  Coached and supported team-members on providing a consistently positive customer serviceManaged operating risks by adhering to policies and modeled best practices and proceduresPerformed administrative tasks to facilitate daily operations and maintained bank record retention standards.

• Teller

  • Sep 2017 - Oct 2018

  Provided excellent service, personalized care, and financial advice in customer interactionsManaged risk through upholding standards of policy and procedure in all daily activitiesWorked in collaboration with team members to accomplish tasks and better assist customers



Lake Agassiz Regional Library

• United States
• Libraries
• 1 - 100 Employee

• LINK Site Coordinator

  • Jan 2017 - Jun 2017

  Managed patron accounts, filled requests, and assisted patrons with their concerns and questions. Maintained local collection, handled weekly shipments, and regulated status of materials. Compiled and submitted monthly statistics and reports on LINK Site operations. Organized, Scheduled, and hosted library events. Managed patron accounts, filled requests, and assisted patrons with their concerns and questions. Maintained local collection, handled weekly shipments, and regulated status of materials. Compiled and submitted monthly statistics and reports on LINK Site operations. Organized, Scheduled, and hosted library events.



Sacred Heart Catholic Church

• Religious Institutions
• 200 - 300 Employee

• Coordinator of Youth Formation

  • Jul 2016 - Jun 2017

  Organized and facilitated religious education classes and events Performed administrative duties for the office of youth formation Coordinated and supported religious education volunteer personnel Organized and facilitated religious education classes and events Performed administrative duties for the office of youth formation Coordinated and supported religious education volunteer personnel



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Advanced Repair Agent

  • Jul 2014 - May 2016

  Maintained a detailed workflow on an average of 20 to 30 concurrent service orders. Communicated with clients regarding repair progress, options, and recommendations.Performed specialized repairs to resolve software and hardware issues with client products.Trained new employees in daily operating procedures and company policies.

• Consultation Agent

  • Dec 2012 - Jul 2014

  Provided clients with a professional, personalized service experience.Overcame challenges with solutions to offer positive experiences to a diverse client base.Educated clients on the benefits of the various available service options.Composed detailed and accurate service order paperwork.



St. Cloud State University

• United States
• Higher Education
• 700 & Above Employee

• Peer Tutor

  • Aug 2013 - May 2014

  Tutored students enrolled in Philosophy 194: Critical Reasoning Tutored students enrolled in Philosophy 484: Global Business Ethics Assisted students in finding materials and resources relevant to their studies Provided advise, feedback, and guidance for students writing philosophical papers Tutored students enrolled in Philosophy 194: Critical Reasoning Tutored students enrolled in Philosophy 484: Global Business Ethics Assisted students in finding materials and resources relevant to their studies Provided advise, feedback, and guidance for students writing philosophical papers



Best Buy

• Retail
• 700 & Above Employee

• Home Theater Sales Associate

  • Jul 2012 - Nov 2012

  Engaged with customers to provide a professional, personalized sales experience. Operated the point of sale system for transactions, product orders, and credit card applications. Maintained the appearance and condition of the sales floor displays. Engaged with customers to provide a professional, personalized sales experience. Operated the point of sale system for transactions, product orders, and credit card applications. Maintained the appearance and condition of the sales floor displays.



Super America Speedway 5344

• United States
• Facilities Services
• 1 - 100 Employee

• Cashier

  • Feb 2011 - Aug 2011

  Operated the point of sale system for monetary transactions. Maintained appearance of displays, condition of products, and cleanliness of the facilities. Authorized and monitored fuel pump transactions. Operated the point of sale system for monetary transactions. Maintained appearance of displays, condition of products, and cleanliness of the facilities. Authorized and monitored fuel pump transactions.