Andrew Hanrahan

Graduate Teaching Assistant, Intro to Information Technology at Syracuse University School of Information Studies
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Contact Information
us****@****om
(386) 825-5501
Location
Syracuse, New York, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Limited working proficiency

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Bio

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Credentials

  • Generative AI Overview for Project Managers
    Project Management Institute
    Sep, 2023
    - Nov, 2024
  • Microsoft Office Specialist: Excel Associate (Excel and Excel 2019)
    Microsoft
    Sep, 2023
    - Nov, 2024
  • Microsoft Innovative Educator (MIE) Expert
    Microsoft
    Aug, 2023
    - Nov, 2024
  • Microsoft Learn Student Ambassador
    Microsoft
    Aug, 2023
    - Nov, 2024
  • AWS Cloud Quest: Cloud Practitioner
    Amazon Web Services (AWS)
    Jul, 2023
    - Nov, 2024
  • New Jersey State Seal of Biliteracy in Spanish
    New Jersey Department of Education
    Jan, 2020
    - Nov, 2024
  • Student Research Training
    CITI Program
    Apr, 2023
    - Nov, 2024
  • Certified Associate in Project Management (CAPM)
    Project Management Institute
    Dec, 2022
    - Nov, 2024
  • Google Certified Educator Level 1
    Google
    Dec, 2022
    - Nov, 2024
  • Microsoft Advanced Educator
    Microsoft
    Jun, 2023
    - Nov, 2024
  • Heartsaver CPR in Schools
    American Heart Association
    May, 2022
    - Nov, 2024
  • Microsoft Educator
    Microsoft
    Apr, 2023
    - Nov, 2024

Experience

  • Syracuse University School of Information Studies
    • United States
    • Higher Education
    • 100 - 200 Employee
    • Graduate Teaching Assistant, Intro to Information Technology
      • Aug 2023 - Present

      As a full-time graduate assistant, in conjunction with my duties as a full-time student, I work with faculty to prepare, administer, and grade lecture and lab materials. I am present in lectures and in weekly labs to assist students. This full-time assistantship covers the cost of tuition for my masters degree and associated certificates.

    • Undergraduate Teaching Assistant, Intro to Information Technology
      • Jan 2023 - Aug 2023

      In the Spring 2023 semester, I served as an undergraduate student teaching assistant where I worked for 8-10 hours a week proofing labs before they were distributed, attending lectures, meeting one-on-one with students for assistance with projects, and answering questions in weekly lab.

  • Syracuse University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Lead Student Consultant, Information Technology Services
      • Jun 2022 - Aug 2023

      In addition to my role as a student consultant, I provide mentoring to student consultants during and after client interactions to promote learning opportunities. I work directly with full-time staff members to coordinate improvements to the student work experience and training materials.

    • Student Consultant, Information Technology Services
      • Feb 2022 - Aug 2023

      I provide first-tier computing support to students, faculty, and staff over the phone and in-person and employ customer service skills to troubleshoot both hardware and software issues. In this role, I have become familiar and conversant in diagnosing and troubleshooting issues in macOS, iOS, Android, Windows 10/11, Microsoft 365.

    • Honors Living Learning Community Resident Advisor
      • Aug 2021 - May 2022

      I developed and maintained an inclusive community through relationship building and event planning and acted as an expert resource for students about the functions of student and residence life at SU. I managed roommate conflicts while promptly and effectively completing administrative tasks.

    • Bird Library Floor Monitor
      • Aug 2020 - Aug 2021

      As a floor monitor, I was in charge of student safety on whichever floor I was assigned. Other than administrative tasks of head counts and formal reporting of any issues, it was part of my job to politely remind students to follow all COVID-19 protocols (mask wearing, social distancing, etc.).

  • Syracuse City School District
    • United States
    • Primary and Secondary Education
    • 700 & Above Employee
    • Substitute Teacher
      • Jan 2022 - Jun 2023

      I adhered to lesson plans developed by teacher to create a continuity of instruction in teacher’s absence and managed the classroom by enforcing class expectations both academically and behaviorally. I adhered to lesson plans developed by teacher to create a continuity of instruction in teacher’s absence and managed the classroom by enforcing class expectations both academically and behaviorally.

  • West Genesee School District
    • United States
    • Education Management
    • 200 - 300 Employee
    • Instructional Technology/System Administrator Intern
      • Jan 2023 - May 2023

      I had two main projects: I helped with laptop device refresh & deployment and configured new Cisco VoIP phones. I assisted in unboxing, imaging, adding devices to the domain, and repackaging new HP Laptops for all teachers in the district (approx. 500). I also assisted in unboxing and configuring Cisco 8851 VoIP Phones with expansion module as part of the districtwide phone upgrade project. I worked 8 hours per week totaling 90 hours for the Spring 2023 semester. I had two main projects: I helped with laptop device refresh & deployment and configured new Cisco VoIP phones. I assisted in unboxing, imaging, adding devices to the domain, and repackaging new HP Laptops for all teachers in the district (approx. 500). I also assisted in unboxing and configuring Cisco 8851 VoIP Phones with expansion module as part of the districtwide phone upgrade project. I worked 8 hours per week totaling 90 hours for the Spring 2023 semester.

  • KDP
    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • President, Alpha Iota Delta Chapter
      • May 2022 - May 2023

      In this role, I have revitalized the organization by solidifying and confirming the list of active members, implemented and facilitated bi-weekly chapter meetings, and led various service efforts to give to the Syracuse community. In this role, I have revitalized the organization by solidifying and confirming the list of active members, implemented and facilitated bi-weekly chapter meetings, and led various service efforts to give to the Syracuse community.

  • Apple
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Technical Specialist
      • Jun 2022 - Aug 2022

      I provided personal training for new customers on how to best use their devices and I gave efficient technical support to current iPhone, iPad, and iPod owners. I provided personal training for new customers on how to best use their devices and I gave efficient technical support to current iPhone, iPad, and iPod owners.

  • Syracuse University - College of Visual and Performing Arts
    • United States
    • Higher Education
    • 700 & Above Employee
    • Teaching Assistant, Ear Training I & IV
      • Aug 2021 - May 2022

      I served as a teaching assistant for MTC 147 and MTC 248, Ear Training I and IV respectively. These aural skills courses are required for all music majors and are notorious for being the most difficult courses in the major. I prepared students for the exams and assisted in completing homework assignments by meeting 1-on-1 and in weekly small group sessions. I served as a teaching assistant for MTC 147 and MTC 248, Ear Training I and IV respectively. These aural skills courses are required for all music majors and are notorious for being the most difficult courses in the major. I prepared students for the exams and assisted in completing homework assignments by meeting 1-on-1 and in weekly small group sessions.

  • Starbucks
    • United States
    • Retail
    • 700 & Above Employee
    • Barista Trainer
      • Aug 2019 - Jun 2020

      After a year of employment, I trained new partners (employees) to equip them to become successful baristas and team members.

    • Barista
      • Jul 2018 - Jun 2020

      I developed interpersonal skills to foster meaningful relationships with new and regular customers. I also completed the Coffee Passport and Coffee Leader Journey to demonstrate my commitment to work and craft.

  • Freelance
    • Private Piano Teacher
      • Mar 2018 - Mar 2020

      In this position, I taught early-beginner to early-intermediate students fundamental piano technique and concentrated lesson time in theory teaching. In this position, I taught early-beginner to early-intermediate students fundamental piano technique and concentrated lesson time in theory teaching.

Education

  • Syracuse University School of Information Studies
    Master of Science - MS, Information Systems
    2023 - 2025
  • Syracuse University School of Education
    Certificate of Advanced Study, Designing Digital Instruction
    2023 - 2025
  • Syracuse University School of Information Studies
    Certificate of Advanced Study, Cloud Management
    2023 - 2025
  • Syracuse University
    Bachelor of Science - BS, Selected Studies in Education (Education, Technology, and Media focus)
    2020 - 2023
  • Syracuse University
    Bachelor of Science - BS, Music
    2020 - 2033
  • Randolph High School
    High School Diploma

Community

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