Experience

Zillow Home Loans, LLC

• United States
• Financial Services
• 200 - 300 Employee

• Mortgage Loan Officer

  • Feb 2021 - Present

  Zillow Home Loans, LLC NMLS #10287 2600 Michelson Drive, Suite 1201 Irvine, CA 92612 https://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/10287 Equal Housing Lender Personal NMLS ID #334928 Zillow Home Loans, LLC NMLS #10287 2600 Michelson Drive, Suite 1201 Irvine, CA 92612 https://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/10287 Equal Housing Lender Personal NMLS ID #334928



Zillow

• United States
• Real Estate
• 700 & Above Employee

• Business Consultant

  • Sep 2018 - Present

  • 100% Align and Represent Zillow Group’s Core Values • Run a book of business that consists of our Premier Agent clientele • Provide extraordinary mentoring and education to Premier Agents • Upsell and X-Sell all available products & services • Act as an advocate for clients • Facilitate positive client experiences through your expertise of our systems & process • Be an authority in all Zillow Group products and services • Be a guide in the real estate market • Have local knowledge of real estate trends, market conditions, and advertising tendencies based on market assigned upon hire • Authority in the local real estate landscape as it pertains to top real estate professionals, teams, brokers, and brokerage houses • Partner with billing, agent care, consumer experience, marketing, pricing, and ad ops teams to cultivate client growth and/or resolution Show less

• Sales Executive

  • Feb 2017 - Present

  •100% Align and Represent Zillow Group’s Core Values•Prospect for new accounts through cold calling in assigned sales territories (80-100 dials/day)Handle inquiries from potential prospects with top level professionalism and skill•Meet and exceed assigned sales quota•Facilitate positive client experiences through your expertise of our systems & process•Be an expert in all Zillow Group products and services•Become an expert in the competitive landscape of real estate marketing•Localize your knowledge of real estate trends, market conditions, and advertising tendencies based on market assigned upon hire•Become an expert in the local real estate landscape as it pertains to top real estate professionals, teams, brokers, and brokerage houses•Ability to navigate multiple browsers and programs including product demos, Salesforce, sales dashboards and Microsoft Office Suite. Show less



Vision Quest Lending

• Irvine, California

• Mortgage Banker

  • May 2014 - Nov 2016

  ● Initiated outreach to 100­-150 leads per day and established and maintained relationships with high level prospects, ensuring customer prequalification and eagerness to start the new loan process. ● Continuously improved the customer interactions and contact management process by utilizing Velocify software to disposition calls and track conversation histories, facilitating long­term relationship­building. ● Used Calyx Point origination software to support the qualification process, with careful attention to management of confidential client information and providing exceptional service to internal and external customers. ● Delivered compelling presentations via telephone and email, providing in­depth guidance and counsel on available loan options and resources. ● Maintained competitive knowledge of industry trends by testing and providing comprehensive feedback on new loan programs and guidelines. ● Demonstrated strong personal mastery, including ethics, influence and negotiation, leadership, interpersonal skills, communication, the ability to effectively manage stress and engage in continuous learning. Show less



Power Choice Mortgage

• Aliso Viejo, California

• Mortgage Loan Officer

  • Jul 2012 - Oct 2013

  ● Coached customers through loan options to ensure that every customer who qualifies for a mortgage is able understand the options available to them. ● Consistently converted leads at rates that were among the company’s highest. ● Used Encompass loan origination software to develop business, manage services to enhance customer care and productivity, manage confidential information, and provide exceptional service to internal and external customers. ● Used Salesforce customer retention management software to improve conversations with future customers by dispositioning every call, providing context for future sales opportunities. ● Used leads360 and Salesforce client retention management tools to generate leads to transfer into Encompass for potential business opportunities. ● Tested and provided proper feedback on new loan programs and guidelines to ensure better customer contact and care. ● Built rapport with every customer to ensure that they were prequalified for a loan, and eager to start the new loan process. ● Demonstrated strong personal mastery, including ethics, influence and negotiation, leadership, interpersonal skills, communication, the ability to effectively manage stress and engage in continuous learning. Show less



loanDepot

• United States
• Financial Services
• 700 & Above Employee

• Senior Mortgage Banker

  • Dec 2009 - Jul 2012

  ● Developed business and services to enhance customer care and productivity, manage confidential information, and provide exceptional service to internal and external customers ● Consistently at the top of every conversion rate of contacts on a daily basis; top 10 Senior Mortgage Banker with 109 loans for year 2011 contributing to over $21,000,000 ● Applied knowledge from loanDepot University to demonstrate strong personal mastery, including ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning ● Ability to provide expert consultation on new loan programs and guidelines to ensure better customer contact, and care; built rapport with every customer to ensure that they are prequalified for a loan, and eager to start a new loan process. Show less



Grander Financial

• Irvine, California

• Junior Transaction Analyst

  • Apr 2009 - Aug 2009

  ● Top employee bracket – Leader in daily total number of transfer to a senior advisor. ● Surpassed a minimum of 11 transfers a day, with a high conversion ratio. ● Provided each customer with great customer care. ● Demonstrated the ability to maintain confidentiality and make sound decisions. ● Top employee bracket – Leader in daily total number of transfer to a senior advisor. ● Surpassed a minimum of 11 transfers a day, with a high conversion ratio. ● Provided each customer with great customer care. ● Demonstrated the ability to maintain confidentiality and make sound decisions.



Bally Total Fitness

• United States
• Wellness and Fitness Services
• 500 - 600 Employee

• Fitness Coach/Sales Representative

  • Oct 2006 - Aug 2007

  ● Responsible for membership and merchandise sales. ● Achieved top producer status within three months of employment. ● Utilized domain expertise to assist members with membership questions. ● Responsible for membership and merchandise sales. ● Achieved top producer status within three months of employment. ● Utilized domain expertise to assist members with membership questions.