Experience

USAA Casualty Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• Personal Lines Account Manager

  • Jan 2021 - Present

  Tampa, Florida, United States Increase client satisfaction by ensuring timely and quality service for all personal lines, assisting with the claims processes, and managing clients insurance policies. Drive business retention by developing a positive rapport with clients and offering top-tier customer service. Promote consistency through collaboration with cross-functional team members, adhering to all contract terms. Boost retention by overseeing the renewal process, cross-selling value-added products, and upgrading… Show more Increase client satisfaction by ensuring timely and quality service for all personal lines, assisting with the claims processes, and managing clients insurance policies. Drive business retention by developing a positive rapport with clients and offering top-tier customer service. Promote consistency through collaboration with cross-functional team members, adhering to all contract terms. Boost retention by overseeing the renewal process, cross-selling value-added products, and upgrading opportunities. Exhibit a working knowledge in underwriting, insurance requirements, and customer eligibility. Accelerate profitability through sales, account management, referral follow-up, and new business acquisition. Uphold efficiency through excellent time management, prioritizing, and balancing tasks based on deadlines. Assist clients in making informed decisions by preparing quotes, delivering proposals, explaining coverage, conducting comparisons, and making recommendations based on clients’ specifications and needs. Honored with an award for excellence and a designation as Point of Contact for Member Satisfaction. Show less



Texas Tech University

• United States
• Higher Education
• 700 & Above Employee

• Graduate Teaching Assistant - Music Education

  • Aug 2019 - Aug 2020

  Lubbock, Texas Heavily contributed to student success by assisting teachers in curriculum development, music education course design, classroom instruction, and student support in upper-level undergraduate classes. Individually assigned to teach courses and spearhead multiple classes with a dedication to optimizing student information retention. Continuously improved skill sets by working with accomplished professors, applying constructive feedback, and adjusting techniques. Demonstrated a deep understanding… Show more Heavily contributed to student success by assisting teachers in curriculum development, music education course design, classroom instruction, and student support in upper-level undergraduate classes. Individually assigned to teach courses and spearhead multiple classes with a dedication to optimizing student information retention. Continuously improved skill sets by working with accomplished professors, applying constructive feedback, and adjusting techniques. Demonstrated a deep understanding of college curriculum requirements, necessary credits for each major, and strategies for academic success. Advanced student performances by offering individualized instruction as they tackled challenging coursework. Created an inclusive and nurturing environment to optimize student learning and enhance curriculum impact. Show less



Hudson ISD

• Director of Bands

  • Jun 2016 - Jun 2019

  Lufkin, TX Integral in developing and managing the band program with a specific focus on overseeing wind ensemble, percussion, jazz ensemble, and color guard. Increased program value by hiring, supervising, and inspiring excellence from 2 assistant directors and 4 part-time staff who added in-depth operational insight. Controlled costs and limited overspending by directing lean allocation of a quarter-million-dollar budget for the middle school and high school band programs. Secured competitive rates by… Show more Integral in developing and managing the band program with a specific focus on overseeing wind ensemble, percussion, jazz ensemble, and color guard. Increased program value by hiring, supervising, and inspiring excellence from 2 assistant directors and 4 part-time staff who added in-depth operational insight. Controlled costs and limited overspending by directing lean allocation of a quarter-million-dollar budget for the middle school and high school band programs. Secured competitive rates by employing use of strong negotiation skills to close on competitive contracts with suppliers and contractors district-wide. Achieved a record-breaking first division rating in concert, sight reading, and marching. Headed the band as they competed in the Area Marching Competition for the second time in the school’s 82-year history. Mitigated depletion of necessary items and supplies by launching an innovative inventory system. Enhanced efficiency by integrating a software suite to centralize the location of various program elements. Earned trust from parents by streamlining open communication and providing updates on students’ performances. Displayed an eye for talent to strategically select students to participate in the 4A All-State Band. Led the band as they competed in the University of Texas Longhorn Jazz Festival, earning third place. Wrote curriculum for grade 6 - 12 that aligned with Texas Essential Knowledge and Skills State Standards (TEKS) for curriculum requirements; introduced a comprehensive AP Music Theory Program with a 75% pass rate. Acknowledged students’ high performances; promoted the indoor percussion group to Scholastic A Class. Show less