Experience

City of Kenosha

• United States
• Government Administration
• 100 - 200 Employee

• Helpdesk Technician

  • May 2015 - Present

  United States Ensures systems and networks are functional through observation, monitoring, and specific routines. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Answers help desk inquiries via telephone, email, and in person regarding computer software or hardware operations. Answers and prioritizes calls for service and inquiries regarding computer software or hardware operation to resolve user problems. Enters and… Show more Ensures systems and networks are functional through observation, monitoring, and specific routines. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Answers help desk inquiries via telephone, email, and in person regarding computer software or hardware operations. Answers and prioritizes calls for service and inquiries regarding computer software or hardware operation to resolve user problems. Enters and maintains records and the actions taken to resolve problems. Installs, modifies, and repairs computer hardware, software, and peripherals in office and vehicle settings. Refers major hardware or software problems or defective products to vendors or technicians for service. Assures that problem resolutions are well documented and up-to-date. Assists in video conversion and uploading to the appropriate locations. Develops training materials and procedures and trains users in the proper use of hardware or software. Confers with staff, users, and management to establish requirements for new systems or modifications. Show less



Northern Precision Casting

• Director of IT, Purchasing Agent

  • Jun 2013 - Apr 2015

  Lake Geneva, WI I oversee everything that pertains to the IT structure here at NPC, As well as doing all the purchasing and inventory control.



ComSys

• Help Desk Specialist

  • May 2011 - Apr 2013

  Kenosha, Wisconsin At ComSys, I helped maintain IT for the City of Kenosha, including Fire Department, Parks, Water, Transit, Waste, Airport, Joint Services, City Hall, as well as, some of the Police Department. I troubleshooted IT- related problems and helped maintain technology equipment software for their employees.



Brooks Brothers

• United States
• Retail
• 700 & Above Employee

• Sales

  • Apr 2011 - Sep 2011

  Pleasant Prairie, Wisconsin I worked the sales floor and cash register. I also assisted in the general upkeep of the storefront.



C.R.I. Contractors

• Shop Personnel

  • Aug 2008 - Apr 2011

  I managed truck loads, delivered items to job sites and cleaned up the shop and job site. I also made sure all equipment was in working order.



UW-Parkside

• Web-Master

  • Aug 2008 - Sep 2009

  Kenosha, Wisconsin I managed and built the website for PSGA (Parkside Student Government Association).



Best Buy

• Retail
• 700 & Above Employee

• Geek Squad Agent

  • Oct 2008 - Jan 2009

  Kenosha, Wisconsin I fixed computers for clientele and sold Best Buy's Geek Squad services.



SUPERVALU

• United States
• Wholesale
• 700 & Above Employee

• CRPC Operator Intern

  • Jul 2008 - Sep 2008

  I worked on their IBM mainframe using their CA-7 software. I updated their databases and ran backups for the stores.