Experience

Times Square Church

• United States
• Religious Institutions
• 1 - 100 Employee

• User Experience Designer

  • Oct 2019 - Present



gravityAI

• United States
• Software Development
• 1 - 100 Employee

• UX Design Consultant

  • May 2019 - Jul 2019

  Designed a seller’s portal for a marketplace allowing data scientists to upload their algorithms and to track sales performance. Worked directly with the CEO and aligned user needs with business goals. Conducted user research, competitive analysis, created user journey map Created user flow and service design blueprint which informed wireframe designs Tested usability of high fidelity prototype and produced usability test reports with recommendations for MVP Designed a seller’s portal for a marketplace allowing data scientists to upload their algorithms and to track sales performance. Worked directly with the CEO and aligned user needs with business goals. Conducted user research, competitive analysis, created user journey map Created user flow and service design blueprint which informed wireframe designs Tested usability of high fidelity prototype and produced usability test reports with recommendations for MVP



General Assembly

• United States
• Higher Education
• 700 & Above Employee

• UX Designer

  • Mar 2019 - May 2019

  The UXDI program at General Assembly is a 10-week immersive course in the protocols and best practices of user experience design. The program, led by UX professionals, encourages students to solve problems and think critically about how new products are created and who they are created for. The program prepares students to contribute to the newest generation of digital design products Conducted heuristics evaluation, competitive research, user research, and usability tests; sketched and digitized UI wireframes; prototyped low to high fidelity interactions. Developed a portfolio of individually and collaboratively focused in-class projects, including: Funds: Created an app that would help and encourage millennials to save for the future without compromising their current lifestyle Good Apples: Created a responsive website that streamlines the search process of schools and programs. Show less



Fidelis Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Service Coordinator/Program Associate

  • Jun 2016 - Mar 2019

  • Transcribe, format, input, and edit data to create letters, documents, spreadsheets, authorizations, and graphic presentations. • Clarify the member’s complaint; determine the cause of the problem; select and explain the best solution to solve the problem and expedite correction or adjustment; follow up to ensure resolution. • Provide triage clinical services and take action to resolve triage emergencies on a case-by-case basis; assist nurses doing high touch clinical cases; assist with reports and requirements. • Ensuring that members who reside in nursing homes are appropriately tracked and managed in both enrollment and placement type. • Retrieve, transcribe, format, input, edit, copy, and transmit text and information, summarize information and log information to ensure the request, complaints, authorizations are routed accurately and efficiently. • Record and update customer account information on computer databases to open and maintain customer accounts. • Research missed opportunities for exceptional customer service, missed execution of provider responsibilities, mail requests, billing adjustments, coverage status, and other issues identified in inbound faxes, letters, and calls - escalate issues efficiently and accurately. • Track, file, and input all technical documentation to ensure all customer accounts correctly reflect the activity that was performed; complete all necessary documentation maintain complete records of customer requests and inquiries. • Provide assistance to internal and external customers to resolve issues and answer questions regarding services. • Worked closely with care teams to maximize member-centric care management and exceptional customer services. Show less



Sparx Entertainment

• New York, NY

• Event Photographer

  • Dec 2015 - Aug 2017

  • Provided customized photography and videography services for off-site events • Utilized advanced camera and light settings to capture quality images • Covered various sport events and uploaded photos and videos on company website • Ensure appropriate photo quality • Process photographs by resizing and retouching them • Set up equipment and tools as needed for projects • Prepare shoot sites as needed for particular projects • Successfully met deadlines • Gained valuable knowledge of function and limitations of various types of cameras, lenses, and equipment Show less



Crystal Windows & Doors IL. MFG.

• United States
• Building Materials
• 1 - 100 Employee

• Project Manager

  • Aug 2013 - Jun 2016

  -Promoted to national sales after 1 year -Handled accounts nationwide worth more than 10 million dollars -Day to day activities include tracking quotes, negotiating payment structure with clients, scheduling deliveries, overview of hardware compatibility, and briefing clients in order updates. -Additional product management. Responsibilities include analyzing blueprints and translating them to order requests. Executing internal warehouse orders if necessary -Interface with different internal departments such as Quality Assurance, Shipping Department, Research and Development, and Accounts Receivable. -Kept a close relationship with new clientele -Managed and closed high volume commercial and residential real estate transactions Show less