Experience

Equatorial Ho Chi Minh City

• Vietnam
• Hospitality
• 1 - 100 Employee

• Director Of Food And Beverage

  • Sep 2018 - Present



Dragon Industries Asia

• Vietnam
• Outsourcing and Offshoring Consulting

• Project Manager

  • Nov 2016 - Jun 2017

  Responsible for the Pre-Opening and Fit-Out of Eclipse Bar & Restaurant - Myanmar Plaza - Myanmar. A unique, stand alone, 500 seat, bar and restaurant overlooking the Inya Lake in the heart of Yangon. A modern and spacious development, with an outside beer garden and luxury terraced areas comprising of sleek furniture, awesome cocktails and the best views of the city. Responsible for the Pre-Opening and Fit-Out of Eclipse Bar & Restaurant - Myanmar Plaza - Myanmar. A unique, stand alone, 500 seat, bar and restaurant overlooking the Inya Lake in the heart of Yangon. A modern and spacious development, with an outside beer garden and luxury terraced areas comprising of sleek furniture, awesome cocktails and the best views of the city.



The Coffee Bean & Tea Leaf®

• Singapore
• Food and Beverage Services
• 700 & Above Employee

• Operations Manager

  • Jan 2016 - Nov 2016

  Responsible for a portfolio of 16, high volume, internationally branded coffee shops, located in Ho Chi Minh City and Hanoi City - Vietnam. Combined annual turnover of $ 7.1 Million USD. Responsibilities Included: • Improving underperforming store management teams and mentoring area managers. • Introduced monthly KPI’s, with primary focus on customer service. • Interpreting and analyzing weekly sales data. Reacting quickly to market trends. • Implementing a yearly sales and revenue forecast for the brand. Full P&L accountability. • Coordinating with area & store managers to achieve monthly sales & revenue targets. • Negotiating contracts with new suppliers & current vendors, improved price structures. • Evaluating, updating and improving existing brand policies & procedures. • Oversight of training department, marketing department and supply chain department. • Introduced and trialed improvements to improve customer service in stores nationaly. • Working with supply chain department, set budgets to reduce product wastage. • Reduction on quarterly ITL shipments, reducing warehouse and storage costs. Key Achievements • Increased total brand profit by +3.1% for 1st Quarter 2016. • Implemented a “Vietnam Flagship Store” program with HR & Training departments. • Restructured food menu, achieving an overall saving of -11% in costs. • Initiated a store staff bonus structure and incentive program. • Reduced staff turnover rate with HR department by 15% in 1st Quarter 2016. • Initiated new beverage pricing structure and introduction of new food combos. Show less



The Al Fresco's Group

• Vietnam
• Restaurants
• 1 - 100 Employee

• General Manager

  • Mar 2013 - Dec 2015

  Responsible for the financial management of three, high volume, branded outlets. Pepperonis Italian Restaurant, D-two Sports Bar and The Spotted Cow. Combined annual turnover of $ 1.3 Million USD. Responsibilities Included: • Improving customer service and guest experience in the outlets. • Mediating and resolving all disputes positively between customers and the brand. • Overseeing the implementation and integration of new company operating standards, • Maximizing sales and driving revenue opportunities. Improving monthly P&L, reducing costs. • Formulated monthly sales & marketing plan. Developed promotions on a regular basis. • Leading management teams to develop multiple revenue streams. • Ensuring that all outlets monthly sales and revenue targets are regularly beaten. • Arranging weekly management meetings to discuss outlet sales. Setting new goals/targets. • To develop team leaders for management positions while also mentoring, coaching, challenging and supporting employees in to team leader positions. Key Achievements • Increasing combined outlet sales by over +20% for the 2014 financial year. • Increasing combined outlet revenue by over +16% for the 2014 financial year. • Al Fresco's Group Internal Award - Awarded – Busiest Restaurant of 2014. 1st out of 39 Outlets. • Al Fresco's Group Internal Award - Pepperonis – 2nd Place Cooking Competition 2015. • Successful implementation of online platforms for food and beverage delivery. • Building multiple, sustainable partnerships with the local community. • The Spotted Cow - Awarded 5 Stars Tripadvisor 2014. • The Spotted Cow - Awarded 5 Stars Tripadvisor 2015. Show less



The Mango Rooms

• Cambodia - Sihanoukville

• Proprietor

  • 2012 - 2013

  In January 2012 I invested in a rundown premise in Sihanoukville, Cambodia as a business opportunity. I completely re-branded the premises and refurbished the property into a 6 bedroom Guesthouse and 50 cover restaurant. The business employs 12 staff and a small management team. The business is advertised with all major web sites and held a 92% score with Agoda and was consistently in the top 10 on Tripadvisor Restaurants Sihanoukville. Responsibilities Included: • Executed business plan with budgetary constraints and tight deadlines. • Created public relations campaign and marketing strategies. • Submitting information and advertisements to local tourist magazines and online platforms. • Ensuring health and safety compliance – liaising with local Cambodian health officers. • Recruited, developed and managed all staff, including two trainee managers. • Established and built key relationships with local tour operators/vendors/suppliers/business’s. • Set and compiled budgets/forecasts for sales, purchases and labour. • Completed monthly P&L and tax accounts, plus all associated financial paperwork. Key Achievements: • Successfully negotiated the sale of the business in February 2013. • Organized regular monthly events featuring live music, fire-shows and live DJ’S. • Established a “in house” fishing charter business, as an extra revenue stream. • Gained entry into the "Rough Guide Cambodia" within six months of operating. Show less



Loch Fyne Seafood & Grill

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Assistant General Manager

  • Jan 2011 - Nov 2011

  Responsible for operating and ensuring the smooth running of a high weekly turnover, award winning 80 cover seafood restaurant and grill, in accordance to brand standards, including all aspects of staff training, health and safety procedures, food hygiene and core brand awareness. Responsibilities Included: • Growing an established, flagship, fresh food, business taking around 25k net per week. • Maintaining a succesful year of growth and a strong monthly P&L. • Ensuring that guests receive the highest level of service and food quality from my team of 22. • Invoicing / Ebis Control (eFinance distribution system), monitoring payroll and TRONC. • Preparing staff rosters and working to company labour budgets.Reducing staff as neccessary. • Running staff incentives in order to increase up-selling of key menu items and daily specials. • Stock control, P&L queries and managing controllable costs through in house POS systems. • Dealing with business emails and customer enquiries, nightly cashing up and daily banking. • Table Touching: Personally gaining feedback from the restaurants guests, by direct social interaction with every single table. Key Achievements • Scoring 98% with Retail Eyes - Mystery Diner for the first time in the restaurants history. • Trained and mentored two employees into senior management positions. • Successful monthly gourmet nights with live music. This involved going “off spec” and creating our own set menus from scratch, highlighting the quality of our chefs and that of the produce. Show less



Leen Valley Golf Club

• Travel Arrangements
• 1 - 100 Employee

• Bar & Restaurant Manager

  • Dec 2010 - Jan 2011

  Temporary position, responsible for the running of the (80 cover) Tee House Bar & Restaurant at the award winning Leen Valley Golf Club. Leen Valley Golf Club offers a lovely 18 hole golf course and elegant restaurant. It is situated in Hucknall Nottinghamshire and offers wonderful scenery of natural Nottinghamshire countryside. It is well regarded and respected as a course that will challenge all standards of player. Responsibilities Included: • Day to day running of the high volume bar and restaurant on a stunning golf course. • Reporting for all financial controls including; P&L, wage budget & sales targets. • Control of all ordering, stock par levels and stock checks. • Recruitment, induction and ongoing training for all host and bar staff. • Identifying areas where service can be improved and finding effective solutions. • Implemented sales activities and various promotions to increase bar sales & restaurant footfall. Key Achievements • Exceeded covers targets & SPH budgets set from start of employment. • Increased footfall & sales within the bar, promoted the bar as a place to meet at any time. Show less



The Tavern Bar and Grill

• Ho Chi Minh City

• General Manager

  • Oct 2008 - Oct 2010

  Financially responsible for managing a 180 cover, multilevel restaurant and grill. Renowned for its excellent food, beverages and a fantastic reputation for an excellent night out. Annual turnover of $ 560.000 USD. Responsibilities Included: • Management of 25 staff, 2 managers over multiple levels. Reporting directly to Proprietor. • Ensuring the day to day, smooth running of the business. Achieving regular set weekly targets. • Providing consistently high standards of customer service. Monitoring through set KPI's. • Introduced and developed specific staff incentives and sales driven targets. • Implemented hygiene regulations & health and safety regulation. Including weekly auditing. • Ensuring that kitchen and bar equipment is properly cleaned and maintained. • Responsible for recruitment and hiring of front of house and back of house staff • Service training, weekly testing and mentoring front of house staff/managers. • Product sourcing, stock control, P&L, key account handling, food & beverage costing’s. Major Achievements • Increased footfall & revenue within the bar, promoted the bar as a place to meet at any time. • Achieving a significant [+38%] increase in total sales over initial 12 month period • Organised themed events to increase the use of the venue during low trade periods. • Grew the off site events/catering/private hire business considerably: +30%. • Successfully transferring the entire business to a new and considerably larger venue. • Recognition in "Asia Life" magazine - Voted Best Bar in District 7 - 2010 • Recognition in "The Word" magazine - Best Meal in District 7 - 2009 Show less



The Shamrock Bar

• Nha Trang - Vietnam

• Bar Manager / Rafting Guide

  • Nov 2005 - Sep 2008

  Responsible for the management of a 40 cover, Irish themed bar and restaurant, as well as an Eco Tourism Company, which provided white water rafting, kayaking, mountain biking and fishing. This entailed the booking of guests for the tours and all aspects of the sales side of the business. Responsibilities Included: • Managing all aspects of the business, such as stock control, P&L, marketing and sales. • Responsible for budgets, food & beverage costings, menu construction and design. • Developing and maintaining strong relationships with regulars and first time diners • Staff training, development and retention, health and safety & first aid training. • Kitchen management, property management and security of premises. • Ensuring high standards of service and quality of all food and beverages on the premises. • Maintenance and repair of all rafts, bikes, kayaks, fishing equipment and safety devices. • First Aid training and survival skills training for all guides. • Recruitment of local tour guides, guide training, performance management. Major Achievements • Establishing an eco-tourism business, still thriving and operating to this day. • Designing, planning and building the Irish themed bar & restaurant, from concept to opening. • Becoming recognized as the leading outdoor pursuits company in our area, if not the country. • Achieving recognition in the Lonely Planet Guide Book S.E. Asia edition. • Featured in several national publications and local television. Show less



The Why Not Bar

• Nha Trang - Vietnam

• General Manager

  • Sep 2004 - Aug 2005



Shorty's Beach Bar & Restaurant

• Nha Trang - Vietnam

• Assistant Manager

  • Jan 2004 - Sep 2004



Glenmoriston Arms Hotel

• Glenmoriston - Inverness - Scotland

• Bar & Restaurant Manager

  • Jun 2003 - Dec 2003



Loch Ness Hospitality Ltd.

• United Kingdom
• Hospitality

• Assistant General Manager

  • Oct 1998 - May 2001