Experience

Qwiet AI

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2023 - Present



Armis

• United States
• Computer and Network Security
• 500 - 600 Employee

• Customer Success Manager

  • Jun 2021 - Jan 2023



Cylance Inc.

• Canada
• Computer and Network Security
• 1 - 100 Employee

• Sr. Product Support Engineer

  • Oct 2016 - May 2021

  Responsible for resolving high visibility issues with key customer accounts under short timelines. Technical liaison between customers, development, project managers, and account owners. Used extensive tools and code to analyze customer data including: system level process monitoring, network packet analysis, log deciphering, API integrations, Windows/macOS/Linux scripting, and internal software development to improve team efficiency. Performed continuous product QA among entire software suite, and managed all product binary releases. Show less



SecureAuth Corporation

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Sr. Professional Services Engineer

  • Sep 2013 - Oct 2016

  Responsible for configuring identity provider servers for customers with complex user environments integrating with various service providers. Provide constant communication with many customers simultaneously and advise on best practices for security and performance. Troubleshoot issues on the fly and efficiently coordinate solutions between colleagues and customers. Research new trends among security market and learn new technologies to integrate with the product. Ensure all customer requirements are met according to the statement of work and provide personalized assistance following project completion. Show less



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Enterprise Tech Support Sr. Analyst

  • Jan 2013 - Jul 2013

  Lead Product Support for the QMX business unit and handled escalations directly with developers, including forum, email responses, and direct WebEx sessions. Lead Product Support for the QMX business unit and handled escalations directly with developers, including forum, email responses, and direct WebEx sessions.



Quest Software

• United States
• Software Development
• 700 & Above Employee

• Software Technician 2 - QMX Business Unit

  • Jul 2010 - Jan 2013

  Constructed a web front-end in ASP/C# and Bootstrap.js for remotely accessing software settings using SSO. Contacted customers and coordinated sales with account managers. Enhanced and maintained product website including: forums, appearance, and functionality, along with migrating to new content management systems. Designed product informational documents with graphics, and worked with developers on software bugs and updating extensions. Constructed a web front-end in ASP/C# and Bootstrap.js for remotely accessing software settings using SSO. Contacted customers and coordinated sales with account managers. Enhanced and maintained product website including: forums, appearance, and functionality, along with migrating to new content management systems. Designed product informational documents with graphics, and worked with developers on software bugs and updating extensions.



Cisco

• United States
• Software Development
• 700 & Above Employee

• Test Engineer

  • Feb 2007 - Sep 2007