Service Desk Engineer

• Jan 2021 - Present

Senior Computer Technician

• Dec 2016 - Jan 2021

Maintain and troubleshoot hardware devices, software upgrades, PC’s, MAC’s network printers, and laptop issues Installed and trained users in multiple software, such as FileZilla, Putty, Office 365, Remote Desktop and Microsoft Windows Managed and trained student employees for multiple projects Provided support on multiple mobile devices for the Android operating system and IOS Support and maintain all the POS system for the entire bookstore Responsible for all new and old inventory, asset management and telecom issues Responsible for adding equipment to DNS manager Worked with multiple Vendors, and manage multiple projects

IT Support Analyst

• Sep 2015 - Dec 2016

Analyze, evaluate and diagnose technical problems involving University enterprise-wide technologyservices and products, asses the complexity and determine a fitting solutionAssess, initiate, plan and manage incident tracking database processes through the University’sticketing system Service Now.Collaborate with team leaders, Technicians, IT Support Analysts, service partners, and vendors forproblem management of complex technical support issues Delegated & Assisted with laptop appointments for Wireless Configurations, & NYU Email configurations Providing support to Student, Alumni, Staff and faculty members on and off campus

Help Desk Technician/ SharePoint Specialist

• Aug 2013 - Jul 2015

• Responsible for Desktop Support/Help Desk for Hundreds of Users Support was provided in-person, by telephone and remotely through Teamviewer.com • Maintain the IT Support queue distributed and assigned tickets to the appropriate tier level • Created and manage user accounts and DNS records in Active Directory • Configure AD groups for user access to shared folders, Exchange mailboxes and distribution lists • Reset passwords, unlock accounts and troubleshoot Active Directory domain connectivity issues • Maintain multiple SharePoint sites across the company providing access to numerous user • Supported many applications including Microsoft Office 07/10, Adobe Creative Suite, Adobe Acrobat • Remotely deployed and configured Citrix for access to external vendor systems • Troubleshoot Cisco VPN issues for remote access users.

IT Specialist/Business Management

• Jan 2013 - Aug 2013

Provide manager with data on a monthly basis of their headcount Create and maintain monthly high level organizational charts for managers Built and deployed PC for work stations Set up work stations and reimaging computers for new employees Assisted clients with PC issues by troubleshooting their PC Provide manager with data on a monthly basis of their headcount Create and maintain monthly high level organizational charts for managers Built and deployed PC for work stations Set up work stations and reimaging computers for new employees Assisted clients with PC issues by troubleshooting their PC

Department Coordinator

• Aug 2010 - Feb 2013

Operated the register, processed cash and credit card transactions Assisted customer with merchandise selections and purchases Organized, set-up and maintained the cleanliness of the housewares department Operated the register, processed cash and credit card transactions Assisted customer with merchandise selections and purchases Organized, set-up and maintained the cleanliness of the housewares department

Dietary Assistant

• Apr 2012 - Jun 2012

Administration Intern

• Mar 2012 - Jun 2012

Administrative duties included: typing, filing, answering phones, and entering dataUtilized Microsoft Office (Word, Excel, Publisher) to complete tasksGain knowledge of dietary intake for patients

Office Intern

• Aug 2008 - Dec 2008

Filed, extracted and distributed a high volume of documents Managed all incoming and outgoing calls Filed, extracted and distributed a high volume of documents Managed all incoming and outgoing calls