Senior IT Technician

• Jun 2023 - Present

IT Technician

• Sep 2020 - Jun 2023

⦁ Setting up workstations with computers and network access⦁ Manage ticket system to service student and teacher requests⦁ Set up technical support i.e., running cables, and setting up computers with specific software and settings for school events⦁ Ensure security and privacy of networks and computer systems⦁ Schedule and organize upgrades around teacher and student availability

Service Expert

• Jul 2018 - Jul 2020

⦁ Provide exceptional customer service by addressing inquires and consult on company products ⦁ Keeps customers updated on member services and upcoming promotions ⦁ Engage in outbound sales calls to prospective members ⦁ Participate in other functions such as Kids Club and facility maintenance as needed ⦁ Provide exceptional customer service by addressing inquires and consult on company products ⦁ Keeps customers updated on member services and upcoming promotions ⦁ Engage in outbound sales calls to prospective members ⦁ Participate in other functions such as Kids Club and facility maintenance as needed

Facilities Service Associate

• Apr 2014 - Jun 2019

⦁ Provide exceptional customer service to ensure all customer needs are met ⦁ Connect with vendors to coordinate in house equipment repairs ⦁ Operate heavy equipment and perform preventative maintenance and light repairs as needed ⦁ Assemble and stock display products throughout the store ⦁ Responsible for the maintenance and wellbeing of the store ⦁ Provide exceptional customer service to ensure all customer needs are met ⦁ Connect with vendors to coordinate in house equipment repairs ⦁ Operate heavy equipment and perform preventative maintenance and light repairs as needed ⦁ Assemble and stock display products throughout the store ⦁ Responsible for the maintenance and wellbeing of the store

Fire Team Leader

• Nov 2010 - Oct 2016

⦁ Responsible for training and leading a team in proficiency drills ⦁ Supervised lower ranking Marines during training ⦁ Responsible for three Marines and completing training missions without direct supervision ⦁ Accountable for Up-Armored Humvees, weapon systems, communication suites, and navigation systems during training ⦁ Responsible for training and leading a team in proficiency drills ⦁ Supervised lower ranking Marines during training ⦁ Responsible for three Marines and completing training missions without direct supervision ⦁ Accountable for Up-Armored Humvees, weapon systems, communication suites, and navigation systems during training