Experience

Briggs Automotive Company (BAC)

• United Kingdom
• Automotive
• 1 - 100 Employee

• Team Leader Production Quality & New Model Launch

  • Sep 2021 - Present

• Automotive Technician

  • Sep 2019 - Mar 2022

  - General Service work on BAC Mono’s (All models)- Supported New Model Development Vehicle at track test / shakedown.- Customer Trackday Support (Worldwide)- Mono Owners Club Driving Tour Support (Inc Trackdays)- Flying Doctor (Remote Servicing - Worldwide)- Creating + Adaptation of Service Schedules / Track Reports / Issue Trackers / Issue Reports / Vehicle Check-in/out sheets / Job Cards.- Support with Production of Mono + Mono R- Support with vehicle IVA testing- Reviewing and Updating Current Build Manuals- Sub-Assembly Builds- Vehicle Prep for Photo/Media Events Show less



Halliwell Jones

• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Automotive Technician

  • Jun 2017 - Sep 2019

  - IMI Level 3 - Electric/Hybrid Vehicle System Repair and Replacement - IMI Level 3 Diploma - Motor Vehicle Maintenance and Diagnostics - Air Conditioning & Refrigerant Qualification (IMI Level 3 Automotive Refrigerant Handling) - Complying with manufacturers repair instructions, warranty guidelines and write ups. - Creating technical support cases with detailed fault information and photo/video evidence for BMW Technical Support to aid with complex vehicle repairs. - Example of work carried out; replacing main engine/gearbox/drivetrain components, complex wiring investigations and repairs, full vehicle geometry setups, full suspension repairs, and water ingress investigation and repairs. Complex investigations and repairs working with Manufacturer Technical Support. - Training Apprentices. Show less



McLaren Automotive Ltd

• United Kingdom
• Automotive
• 700 & Above Employee

• Process Audit Team Leader

  • Nov 2016 - Jun 2017

  Promoted to Manufacturing Systems & Process Audit Team Leader in November 2016.- Attended daily fault management meetings, supporting with RCA Investigations (4M), publishing results and proposed countermeasures to relevant departments.- Attended daily warranty meetings, reviewing claims, investigating current production quality, creating countermeasures and containments where necessary.- Supported with vehicle rework activities to ensure quality standards are met.- Supported new model launches into production, working alongside line operators. Worked with engineers regarding fit and finish, helping to adjust build processes, and created reports where necessary.- Created process change requests for Sub-Assembly and Production, along with supporting reports/documentation.- Created 3x sets of gateway checks for the audit team to ensure vehicle build quality standards are met.- General Team Leader duties for the Manufacturing Systems & Process Audit Team.- Reviewed & evaluated candidates applications and Interviews for job roles within the Manufacturing Systems & Process Audit Team. Show less

• Production Team Member

  • Jan 2016 - Nov 2016

  - Part of the General Assembly Line Quality Team which involved, inspecting vehicles, identifying faults, repairing vehicles and creating countermeasures for production.- Supporting new model launch team, assisting building new models in development stages, training production team members with new processes.- Attending daily quality meetings, and reporting key issues to heads of departments with relevant supporting information.- RCA on vehicles, creating reports and supporting documentation to the required department, for further internal investigations and component measuring.- Standing in for GA Line Quality Team Leader role from May 2016 - November 2016, where it i was then promoted into the Team Leader role. Show less



Ridgeway - A Marshall Company

• Retail
• 1 - 100 Employee

• Technical Service Advisor

  • Jan 2015 - Jan 2016

  BMW/MINI - Ridgeway HampshireTechnical advisor to Service Manager and other Staff Members.- 11 months Customer Facing Experience, working alongside Service Manager.- Liaising with Warranty and Insurance companies, creating full job estimates, invoicing andforwarding detailed documents to claims departments.- Contributed to increasing Customer Satisfaction scores in the Service Department.- Interpreting customer instructions and passing information to Workshop Control and technicians.- Proficient in Excel, Word, PowerPoint and Kerridge. Show less

• Service Technician

  • Sep 2011 - Jan 2015

  BMW/MINI - Ridgeway Hampshire- Completed 3 Year BMW ApprenticeshipIMI Level 3 Diploma - Motor Vehicle Maintenance and DiagnosticsIMI Level 2 Qualified to work on BMW i Cars & Hybrid Electric VehiclesAir Conditioning & Refrigerant QualificationContinued as Service Technician until being promoted to Technical Service Advisor.