Experience

Le Manoir aux Quat'Saisons, A Belmond Hotel

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Reservations Specialist

  • Oct 2023 - Present



Straight Teeth Direct

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Specialist

  • Feb 2021 - Oct 2023

  • Responsible for liaising with clients on a daily basis to inform them of delayed deliveries, shipped products, and ongoing treatment progress. • Took on multiple roles within the company in different departments including customer services, logistics, and operations. • Responsible for creating and sending out agreements to clients when the user's terms and conditions have been breached. • Responsible for liaising with clients on a daily basis to inform them of delayed deliveries, shipped products, and ongoing treatment progress. • Took on multiple roles within the company in different departments including customer services, logistics, and operations. • Responsible for creating and sending out agreements to clients when the user's terms and conditions have been breached.



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Account Executive

  • Mar 2020 - Dec 2020

  • Pro-active communication with partners in your region by telephone and by internal messaging to assist with the development of Booking.com’s business. • Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed • Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer Booking.com’s customers the best availability and competitive pricing) • Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners • Identify opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritise Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2018 - Mar 2020

  • Handling incoming calls from guests assisting them with any complaints or issues they have with their reservations or the hotels in general. • To follow all the correct procedures of IHG to accurately case each issue the guest has and to use my own initiative when providing appropriate compensation. • Assist customers with their reservation enquiries and handle any other related issues. • Answer questions regarding prices, hotel details, reservation or payment conditions. • Up-sell the IHG brand, manage bookings and cross-sell promotions. Show less



Blacktower Financial Management Group

• Financial Services
• 1 - 100 Employee

• Business Development

  • Sep 2017 - Jul 2018

  The Blacktower Group was formed in 1986 to provide independent wealth management advice and a bespoke service for both individual and corporate clients. • Lead business development by identifying suitable prospects and arrange appointments based on their potential needs. • Administration and accurate record keeping in relation to communications with prospects and clients, related documentation required in the sales process. • Promoting product and services over the telephone with potential prospects and existing clients. • Attending and supporting company networking and prospect events. • Using initiatives to identify prospective clients to ensure success. • Assist with the launch of the new branch by compiling and improving on sales tools for the business development team. • Assist expats with questions surrounding their financial requirements and informing them of tax efficient retirement plans that are available in the German system Show less



deVere Group

• United Arab Emirates
• Financial Services
• 700 & Above Employee

• Associate Wealth Consultant

  • May 2017 - Aug 2017

  One of the world’s leading financial advisory organisations, deVere Group prides itself on providing high-class, professional advice to expatriate clients and investors all over the world. • To build and maintain a strong client base from the get go, effectively listen, understand and gather information on our client's financial goals to provide the best exclusive market leading products specifically tailored to their needs. • To collect own database full of potential clients to contact through various methods including networking events, hosting seminars and via social networking sites. • To book meetings that are either face to face with a client or for a telephone conversation to discuss their financial situation and explain the current options and benefits that may be available to them. • To achieve weekly/monthly/quartely targets that were set. • To keep updated with the latest economic news and to continually enhance my understanding of the financial products. Show less



DEGIRO

• Netherlands
• Financial Services
• 100 - 200 Employee

• Trading Assistant

  • Feb 2016 - Jan 2017

  DEGIRO is an online broker that serves both individual and professional investors. DEGIRO offers market access through a fast, high-performance online platform. • Give support in PR and Marketing activities which included heading up a project looking into improving the online registration process for Irish clients. This involved investigating the onboarding procedures of our competitors while also understanding Irish legislations. • Compile the morning report for the UK team as well as checking the morning reports from the other countries to then send to the directors. • To finalise payments for first time clients and for unmatched payments. To contact clients should we require further information in order to clarify the client’s identity or banking details. • Manage customer calls and e-mails in order to extend existing contracts and acquire new business. • Be knowledgeable about financial products traded on the financial markets. • Remain knowledgeable about all organization's products and services to facilitate sales efforts. • Educate myself with different disciplines needed to operate the broker. Show less



WCN Intelligent Talent Acquisition Suite

• United Kingdom
• Software Development
• 1 - 100 Employee

• Senior New Business Development Team Leader

  • Sep 2015 - Dec 2015

  • Work independently to achieve individual quarterly qualified meeting target of 6 per quarter.• To fully research allocated Top 100 prospect records in order to establish a relationship with decision makers that will facilitate booking 1 speculative meeting per quarter.• Be aware of our main competitors and their positioning in the marketplace. • To book attendees for bi monthly seminars and attend seminar as a table host.• To attend and take part in presentations and meetings when requested by NBD Team Manager.• Assist with coaching of new starters within the team.• To provide holiday cover for Team Leader. Show less

• New Business Development Executive

  • Mar 2014 - Sep 2015

  WCN is a pioneer and leading supplier of innovative e-Recruitment solutions, with over 15 years experience improving the business performance of many of the largest employers in the UK and across the globe. • Arrange meetings with new clients both in person and via online presentations while building up a pipeline of business.• Pursue existing leads, source new leads and generate new business. • Ensure all appointments are booked and confirmed in line with booking procedure. • Keep the sales database (goldmine) up to date and clean in line with database guide.• Provide a weekly/monthly/quarterly activity and prospecting report card. • To provide quarterly pipeline update for monthly review meeting. Show less