Experience

Welch's Transport Ltd

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Class 2 Driver

  • Aug 2022 - Present



Kinetic

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Analyst

  • Jan 2020 - Aug 2022

  Milton Keynes, United Kingdom

• Application Support

  • Jan 2018 - Jan 2020

  Milton Keynes, United Kingdom



ESP Global Services

• United Kingdom
• IT Services and IT Consulting
• 300 - 400 Employee

• IT Desktop Support and Airports Engineer - easyJet contract

  • Nov 2016 - Jan 2018

  Luton, United Kingdom

• IT Service Desk Analyst - easyJet contract

  • Mar 2015 - Nov 2016

  Luton, United Kingdom My role included taking calls and emails alongside assisting customers in person with IT issues with desktop PCs, laptops, telephones and printers, as well as software. I worked as part of a team to ensure customer satisfaction in a timely and effective manner. I worked with both internal and external resolver teams to allow for all incidents and requests to be handled by the correct departments, and for the correct procedures to be followed at all times. I supported users with Windows 7 using… Show more My role included taking calls and emails alongside assisting customers in person with IT issues with desktop PCs, laptops, telephones and printers, as well as software. I worked as part of a team to ensure customer satisfaction in a timely and effective manner. I worked with both internal and external resolver teams to allow for all incidents and requests to be handled by the correct departments, and for the correct procedures to be followed at all times. I supported users with Windows 7 using Microsoft Office, a range of in-house and web-based applications, and mobile phones running iOS and Android. I was heavily involved with priority incident management, making sure the relevant people were aware as soon as an incident was identified to ensure it was resolved quickly.



Impellam Group

• United Kingdom
• Staffing and Recruiting
• 400 - 500 Employee

• IT Service Desk Analyst

  • Aug 2011 - Mar 2015

  Luton, United Kingdom My role included logging calls using internet based software. I was responsible for speaking with customers both over the phone and in person, providing support for customers with IT related issues including desktop PCs, thin clients, laptops, printers and telephones. I worked closely with external companies to organise tasks to be completed in order to provide the best level of support and customer service. I performed troubleshooting tasks to identify the cause of problems and then continued… Show more My role included logging calls using internet based software. I was responsible for speaking with customers both over the phone and in person, providing support for customers with IT related issues including desktop PCs, thin clients, laptops, printers and telephones. I worked closely with external companies to organise tasks to be completed in order to provide the best level of support and customer service. I performed troubleshooting tasks to identify the cause of problems and then continued to analyse the issue in order to resolve. I supported customers using Windows Operating Systems ranging from Windows XP to Windows 7 and a variety of different applications including citrix. Show less



Zenos IT Training

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• First Line Support Trainee

  • Feb 2011 - Jul 2011

  My role involved updating software and hardware, call logging, networking and using software applications. I gained a vast knowledge and understanding within the IT industry. I performed troubleshooting, repairing and maintenance tasks for IT systems. The role included installing Windows XP, Vista and 7 along with upgrading and migrating operating systems. Back ups and restores were performed and different types of networks were implemented.



Argos

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Advisor

  • Oct 2010 - Dec 2010

  This role involved customer service and completing tasks quickly and accurately. I was a member of the stock team, which involved collecting items quickly and safely when a customer placed an order and delivering the item to them. I had to do this correctly to ensure complete customer satisfaction