Area Sales Manager

• May 2022 - Present

Ventilation Specialist | The ventilation expert that can solve your damp and mould problems Ventilation Specialist | The ventilation expert that can solve your damp and mould problems

Territory Manager

• Feb 2019 - May 2022

Clubhouse Manager

• Aug 2015 - Feb 2019

Managing the Bar, Catering and Golf Club Facilities, providing legislative, efficient and profitable service on behalf of Billingham Golf Club. Ensuring a first class service and experience is delivered to all members and guests of the golf club. Managing the Bar, Catering and Golf Club Facilities, providing legislative, efficient and profitable service on behalf of Billingham Golf Club. Ensuring a first class service and experience is delivered to all members and guests of the golf club.

Quality and Performance Analyst

• Apr 2010 - Aug 2015

Managed and controlled Senior Stakeholder and Business Partner conference calls to identify and implement process improvements; this highlighted training needs for our offshore colleagues, proved vital in the continuous improvement of the Interactive Voice Recognition (IVR) system and ensured an improved experience for our Customers. Plan, organise and take an active part in call levelling sessions with Quality Analysts and Team Managers; this helps provide consistency and clarity across quality department. This is also an excellent way to bond with my peers. Identify the root cause of complaints through trend evaluation; producing reports to Business, delivering constructive feedback to colleagues and making recommendations for continuous improvement. Make recommendations for change to Stakeholders whilst adhering to the Treating Customers Fairly (TCF) principles at all times. Review Management Information (MI) and provide deep dive analysis reports and feedback findings on complaint drivers; recommend areas for improvement and deliver outstanding quality to all areas of the Business. Produced Excel spreadsheets to visualise findings. Engage in one to one performance reviews with colleagues based on trend analysis to build confidence and development enhancing future performance. Develop quality standards to maintain focus on the needs of the business to ensure the analysis provides the correct outcomes to drive performance. Show less

UK Distributor

• Aug 2013 - Jul 2014

UK Distributor

• Mar 2012 - Jul 2014

Sales Manager for the UK to develop interest received directly with the Head Office in Kuala Lumpur. Organise all import and export of stock from Kuala Lumpur, as well as sending stock to distributors in the Far East to help with providing for corporate events. Build and develop fantastic working relationships with Golf Club management, professionals, retail managers and Managing Directors of companies to help introduce the brand and build sales activity in the UK. Attend networking events with other business groups to help raise the Crestlink profile and create further business opportunities. Attend Annual golf shows, organising and presenting the latest designs of the Crestlink range to increase the brand awareness around the country. Recruit players from the different golf tours to be Brand Ambassadors for the Crestlink range in the UK. Create and manage all appointments where I have gained interest in the Crestlink brand. Presenting the product range directly in a face to face environment as well as using Power Point presentations via conferencing software where an urgent request has been received. Managed all invoices, receipts, payments schedules, stock level control and deliveries to manage orders and working relationships effectively. Show less

KYC and AML Manager

• Mar 2007 - Dec 2009

Provided comprehensive Compliance, Risk and Regulatory data to the Relationship Managers for new and existing customers; this ensured that the correct portfolios were recommended at all times, thus enhancing our customers’ experience. Worked collaboratively with Relationship Managers to draw up and finalise highly sensitive paperwork for customers to ensure all know your customer and anti money laundering requirements and protocols are adhered to at all times, for new to bank and existing customers within the portfolio; fully compliant with stringent FCA requirements and internal audit protocols. Continually built strong, lasting and effective relationships with a very diverse range of customers; namely from small to medium size Business backgrounds. Took an active role in monitoring customers impairment levels; liaised with credit team and group partners to provide solutions to customers in structured and empathic manner. This reduced overall debt levels, built trust and understanding with stakeholders and cemented long term relationships with customers. Show less

Golf Sales Executive

• Jun 2001 - Jan 2002

Clubhouse assistant

• Jan 2000 - Jun 2001

Golf Co-ordinator

• Jun 1999 - Sep 1999