Experience

SandpiperCI

• Jersey
• Retail
• 1 - 100 Employee

• Director Of Retail Operations

  • Nov 2019 - Present



the food WAREHOUSE

• United Kingdom
• Retail
• 300 - 400 Employee

• Head of Stores South

  • Nov 2018 - Nov 2019



BinDawood Holding

• Saudi Arabia
• Retail
• 500 - 600 Employee

• Group Operations Director

  • Mar 2017 - Aug 2018

  • Promoted to govern the BinDawood stores in addition to the Danube portfolio – a total estate of 67 stores with a further 20 in development. • Directly managed BinDawood Operations Director and Danube Operations Director, and reported directly to the Chairman and Managing Director.• Garden leave from June 2018 to present. Key Achievements • Identified central way of working, developed to leverage the efficiencies of both businesses.• Project managed the roll out of 20 more store developments.• Introduced Home Shopping to 12 stores, receiving recognition from Forbes for its e-commerce strategy.• Led organisational design improvements following a 12 week review of Stores and Head Office structures, which led to more efficient, productive and profitable stores/central operations.• Implemented customer and colleague surveys to improve both divisional and local engagement strategies. Show less

• Director Of Operations Danube Stores & Bakery

  • Jun 2015 - Mar 2017

  • Full P&L accountability for Hyper and Superstores across all of Saudi Arabia that were increased from 14 stores to 50 in an 18 month period through a team of 7 Field Operations Managers and 10 Head Office staff. • Oversaw establishment of dedicated Central Operations, Logistics & Warehousing, Marketing, E-commerce, Training and Development, Compliance, Health & Food Safety, and Finance functions for the region. • Reported into HR worldwide sourcing, Trading and IT Departments. Key Achievements• Created Store Operating Procedures for all areas of operations; evolved Training Guides and materials; and put together a world class training facility to develop internal talent.• Achieved no1 ranking in 2015-2016 as fastest-growing Supermarket business in Saudi Arabia. Show less



Asda

• Retail
• 700 & Above Employee

• Senior Director

  • Jan 2013 - Jun 2015

  • Managed 27 stores, 8,000 colleagues and turnover of c£15m per week.• Took over a region that was repeatedly missing profit targets. Developed and executed against strategies to turnaround the business.• Focused on staff engagement, whether in regional management or stores, ensuring everyone understood commercial strategy and their contribution to it, and that achievement was recognised.• Instilled robust financial/operational controls whilst driving costs down. Successfully balanced controlling wage bill with improved customer service by aligning resources to key trading hours and customer needs.• Prepared region for expansion through new stores by building pipeline of GSM talent through performance management and succession planning.Key Achievements• Turned regional performance around so that by 2012/2013 it was £2.8m ahead of profit plan. • Opened 2 new stores in the region, with more planned for the future – establishing strong operational controls which have delivered ROI and growth far in excess of that delivered by legacy stores.• Successfully expanded talent pipeline to better reflect the community it serves in terms of diversity, identifying and mentoring future GSMs.• Worked with GSMs to reposition store offering to meet the needs/buying behaviours of local communities. Partnered with 3rd party suppliers to develop concessions such as Halal meat and Asian sweet centres at key stores such as the Hounslow Asda. • Key leader of Asda’s Community Life Programme. Organised activities around 4 pillars: Working Life, Greener Life, Charitable Activities (£30m raised to date for Tickled Pink, with significant amounts being raised for other charities) and Access to Store Space – opening up in-store facilities and meeting space to local community groups Show less

• Regional Operations Manager

  • Feb 2011 - Jan 2013

• 2010 – 2011: Area Supermarket Manager, South East England

  • May 2010 - Feb 2011



Asda

• Retail
• 700 & Above Employee

• Conversion Manager

  • Jan 2009 - Jan 2010

  • Worked with Asda Proposition Director to set and execute against strategy to transition 145 Netto stores into Asda Supermarkets.• Liaised with Property, Proposition and Logistics teams to rebrand and reshape stores. Coached Netto Store and Area Managers through the transition

• 2006 – 2009: Store Manager - Clapham Junction, Colindale, and Watford, Asda

  • Apr 2006 - May 2009

  • Accountable for average turnover of £75m, management of 20 managers and 500 colleagues.• Developed commercial vision and executed against strategy.• Total financial autonomy within agreed budgets.• Liaised with directors at all levels on new procedures, innovation and commercial trends.• Oversaw Health and Safety and Legal compliance, safeguarding customers and staff.Key Achievement• Walmart-Asda GSM of the year 2008.



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• 2001 – 2006: Store Manager, Tesco PLC, Various Locations

  • Jan 2001 - Apr 2006

  • Relocated several times, moving through range of Tesco stores to the Extra Format store. Managed Basildon, Sidcup, Cardiff, Bristol Extra and Brent Park stores. • At Brent Park store was accountable for turnover of £75m, 30 managers and 550 colleagues. • Managed the Finance Quadrant within the Group to ensure plans were implemented to deliver against KPIs. • Improved morale in Brent Park store by 20% on previous year by improving staff engagement and support. • Store was viewed as a benchmark for Non Food standards within the format; supported 3 Express sites and operated largest .com operation at the time - operating 35 Vans with an estimated turnover of £16m. Key Achievement • Profiled as a top retail performer within the Grocer in 2005. Show less



Lidl in Germany

• Germany
• Retail
• 700 & Above Employee

• District Manager/Operations

  • Jan 1995 - Apr 2001

  • Accountable for £250m turnover, 20+ managers and 350 staff. • Ran several districts over 3 years from Scotland, Northern Ireland and London. Then promoted to Operation Manager Level, directly reporting to the Board of Directors. Opened 28 new stores over 3-year period. • Seconded in Germany for 6 months to understand operational standards of Lidl warehouse operations. Subsequently appointed to Flagship warehouse operation in London Belvedere, managing it from start-up. • Worked with the logistics department at Head Office to gain an in depth understanding of the paragon routing system and managing haulier contracts. Show less