Experience

Kennet School

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Special Education Teaching Assistant

  • Oct 2022 - Present

  I'm currently undertaking my level 3 teaching assistant apprenticeship working in a secondary school. I'm currently undertaking my level 3 teaching assistant apprenticeship working in a secondary school.



Teaching Personnel

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Teaching Assistant

  • Mar 2022 - Jul 2022

  Working across multiple schools within the Berkshire area as a teaching assistant. Working across multiple schools within the Berkshire area as a teaching assistant.



West Berkshire Mencap

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Support Worker

  • Jul 2021 - Jan 2022

  ∙ Support adults with learning difficulties; ∙ Day to day support on one to one basis in a supported living environment; ∙ Days out, activities specific to the person I’m supporting; ∙ Personal care; ∙ Administering prescribed medication; ∙ Managing and influencing support plans for individuals to enhance their quality of living; ∙ Ensuring safety and care of the people I support is my number one priority at all times. ∙ Support adults with learning difficulties; ∙ Day to day support on one to one basis in a supported living environment; ∙ Days out, activities specific to the person I’m supporting; ∙ Personal care; ∙ Administering prescribed medication; ∙ Managing and influencing support plans for individuals to enhance their quality of living; ∙ Ensuring safety and care of the people I support is my number one priority at all times.



Royal Mail

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• Postman with driving

  • May 2021 - Jun 2021

  Working for Royal Mail delivery mail and parcels in the local area. Working for Royal Mail delivery mail and parcels in the local area.



Dimensions UK

• United Kingdom
• Individual and Family Services
• 700 & Above Employee

• Support Worker

  • Jul 2019 - May 2021

  ∙ Support adults with learning difficulties; ∙ Day to day support on one to one basis in a supported living environment; ∙ Days out, activities specific to the person I’m supporting; ∙ Personal care; ∙ Administering prescribed medication; ∙ Managing and influencing support plans for individuals to enhance their quality of living; ∙ Ensuring safety and care of the people I support ∙ Support adults with learning difficulties; ∙ Day to day support on one to one basis in a supported living environment; ∙ Days out, activities specific to the person I’m supporting; ∙ Personal care; ∙ Administering prescribed medication; ∙ Managing and influencing support plans for individuals to enhance their quality of living; ∙ Ensuring safety and care of the people I support



Berkshire Linen Services

• United Kingdom
• 1 - 100 Employee

• Delivery Driver

  • Aug 2018 - Jan 2019

  ∙ Route planning; ∙ Ensuring deliveries arrived to the customer on time; ∙ Ensuring stock levels were correct at time of dispatch; ∙ Creating opportunities for new business by engaging with new/ existing customers; ∙ Ensuring daily KPIS are adhered to; ∙ Route planning; ∙ Ensuring deliveries arrived to the customer on time; ∙ Ensuring stock levels were correct at time of dispatch; ∙ Creating opportunities for new business by engaging with new/ existing customers; ∙ Ensuring daily KPIS are adhered to;



Sovereign Housing Association

• United Kingdom
• Real Estate
• 700 & Above Employee

• Customer Service Associate

  • Sep 2017 - Jul 2018

  ∙ Developing a rapport with customers to handle issues and queries effectively; ∙ Engaging with external contractors and scheduling works; ∙ Engaging with the extended team to ensure the customer is at the heart of everything; ∙ Dealing with complaints and providing a solution to minimize disruption; ∙ Providing advice and guidance to customers around a range of subjects. ∙ Developing a rapport with customers to handle issues and queries effectively; ∙ Engaging with external contractors and scheduling works; ∙ Engaging with the extended team to ensure the customer is at the heart of everything; ∙ Dealing with complaints and providing a solution to minimize disruption; ∙ Providing advice and guidance to customers around a range of subjects.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Representative

  • Aug 2016 - Feb 2017

  ∙ Ensuring daily KPIS are adhered to, in order to achieve sales targets; ∙ Upselling products through promotional offers; ∙ Merchandising of products as per store planogram; ∙ Dealing with customer account queries; ∙ Processing of new connections across a wide range of products and services; ∙ Setup of customer devices including data migration and downloading key applications. ∙ Ensuring daily KPIS are adhered to, in order to achieve sales targets; ∙ Upselling products through promotional offers; ∙ Merchandising of products as per store planogram; ∙ Dealing with customer account queries; ∙ Processing of new connections across a wide range of products and services; ∙ Setup of customer devices including data migration and downloading key applications.



Euro Car Parts Ltd.

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Logistics/Sales

  • Dec 2015 - Jul 2016

  ∙ Delivering parts to local garages; ∙ Networking and PR with local garages; ∙ Upselling products through promotional offers; ∙ Ensuring all parts are delivered within the designated timeslot ∙ Processing customer returns to ensure refunds/replacements are dealt with efficiently. ∙ Delivering parts to local garages; ∙ Networking and PR with local garages; ∙ Upselling products through promotional offers; ∙ Ensuring all parts are delivered within the designated timeslot ∙ Processing customer returns to ensure refunds/replacements are dealt with efficiently.



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Trainee

  • Jul 2014 - Jun 2015

  ∙ Ensuring daily KPIS are adhered to daily to achieve sales targets; ∙ Working as part of a team to ensure an exceptional level of customer service; ∙ Providing in depth demonstration of vehicle controls to customers; ∙ Carrying out basic vehicle maintenance including checking tyres pressure, oil & screen wash; ∙ Communicating with 3rd parties including insurance, body shop, breakdown and dealerships; ∙ Managing high value corporate accounts and finances linked to those accounts; ∙ Delivery and collection of cars to corporate and private customers. ∙ Collecting customers and bringing them to branch; ∙ Forecourt management, ensuring the fleet is clean and presentable. Show less



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Mar 2014 - Jun 2014

  ∙ Handling and balancing cash daily ∙ Ensuring daily KPIS are adhered to ∙ Working as part of a team ∙ Providing excellent customer service to drive sales ∙ Providing guidance to customers register for banking services and products ∙ Handling and balancing cash daily ∙ Ensuring daily KPIS are adhered to ∙ Working as part of a team ∙ Providing excellent customer service to drive sales ∙ Providing guidance to customers register for banking services and products



Costa Coffee

• United Kingdom
• Retail
• 700 & Above Employee

• Barista Meastro/Assistant Manager

  • Aug 2013 - Feb 2014

  ∙ Supervising a team of 6-10 employees implementing procedures, standards and training; ∙ Ensuring daily KPI's are adhered to; ∙ Liaising with area managers on a weekly basis; ∙ Stock management, checking incoming stock and delivery notes; ∙ Staff scheduling, ensuring all opening hours are covered; ∙ Balancing of tills and cash handling; ∙ Key Holder for the store, responsible for opening and closing. ∙ Supervising a team of 6-10 employees implementing procedures, standards and training; ∙ Ensuring daily KPI's are adhered to; ∙ Liaising with area managers on a weekly basis; ∙ Stock management, checking incoming stock and delivery notes; ∙ Staff scheduling, ensuring all opening hours are covered; ∙ Balancing of tills and cash handling; ∙ Key Holder for the store, responsible for opening and closing.



O2 Mobile Communications

• Newbury, England, United Kingdom

• Sales Advisor/Key Holder/Manager Cover

  • Sep 2006 - Aug 2013

  ∙ Supervised a team of four employees implementing procedures, standards and training; ∙ Ensuring daily KPI's are adhered to; ∙ Increased sales through excellent customer service and point of sale promotions; ∙ Liaised with area managers via conference calls on a weekly basis; ∙ Oversaw store refit in October 2010; ∙ Worked at many other o2 stores to help cover staffing issues; ∙ Stock management, checking incoming stock and delivery notes; ∙ Balancing of tills and cash handling. Show less