Operations Manager

• Dec 2021 - Present

Trip Planning Coordinator

• Aug 2021 - Present

Ski Patrol

• Oct 2020 - Aug 2021

Program Director

• Nov 2017 - Aug 2020

- Solicit pricing and contractual agreements with 3rd party vendors for venues, instructors, transportation, for all aspects of Timberline programming (group excursions, lecture series, venues to hold lectures, venues for group outings, hotels for overnight trips) - Property management of student housing in Banff (monthly inspections, general maintenance of the building) - Delivering Timberline Programming while keeping students informed of all aspects and schedule - Liaising with local mountain guides/instructors about courses (AST 1 & 2, WAFA, Interpretive Guiding Association, Paddle Canada Moving Water Certification, SRT 3 certification) - Ensuring suppliers are paid in a timely manner - Sourcing and designing Timberline logo wear/uniform for students (The North Face, Arcteryx, Pukka, embroidering companies) - Creating application to Government of Alberta for a 2-year college diploma program (research into Alberta job trends, tourism in the Bow Valley, contacting local companies for additional input) - Creating relationships with local companies to establish internships for our students Show less

Guide

• Apr 2017 - Oct 2017

Operations Coordinator

• Oct 2015 - Apr 2017

- Plan every detail of 5+ programs per year- Create program calendar to be followed and implemented on destination- Confirm all elements of the on-site programming (programming space, excursions, night events etc.)- Coordinate with internal and external staff to finalize program logistics- Prepare administrative documents for programming needs- Pack program swag and supplies for on-site execution- Support in the training of destination staff for programs as per Best Practices- Executing programs using I Love Travel policies and procedures- Maintaining supplier relationships- Ensure a safe and enjoyable environment for all passengers on the trip- Managing destination staff on a daily basis to ensure smooth operations Show less

Program Director

• Feb 2013 - Apr 2017

- Create program calendar to be followed and implemented on destination- Coach new coordinators, overall staff support and getting traveler feedback- Build and maintain relationships with all suppliers before, during and after your program- Accounting and administration of entire program- Dealing with any escalated issues- Coordinate arrivals and departures to ensure a smooth check-in process

Program Facilitator

• Sep 2014 - Jan 2015

Instructing experiential and outdoor education with high schools and elementary schools from the Toronto area. Instructing experiential and outdoor education with high schools and elementary schools from the Toronto area.