Andrew Henwood
Senior ServiceNow Administrator at Novavax- Claim this Profile
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Topline Score
Bio
Credentials
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ServiceNow: Basic Administration
LinkedInSep, 2022- Nov, 2024 -
ITIL v3
ITIL Certified -
Microsoft Certified Professional
Microsoft
Experience
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Novavax
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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Senior ServiceNow Administrator
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Sep 2022 - Present
Manage the configuration, development, support and maintenance of Novavax’s ServiceNow platform. • Collaborate with key stakeholders and third-party developers to understand, propose and deliver digital transformation solutions for Novavax. • Automate workflows through ServiceNow Service Catalouges and key ITIL processes. • Participates in the collection and implementation of tool requirements and investigates to determine the best solution or configuration options available based upon… Show more Manage the configuration, development, support and maintenance of Novavax’s ServiceNow platform. • Collaborate with key stakeholders and third-party developers to understand, propose and deliver digital transformation solutions for Novavax. • Automate workflows through ServiceNow Service Catalouges and key ITIL processes. • Participates in the collection and implementation of tool requirements and investigates to determine the best solution or configuration options available based upon the specific requirements. • Manage development efforts, modules, applications and major releases of the ServiceNow platform and Service Portal. • Maintain the overall health of the CMDB. • Collaborate with key stakeholders to develop service mappings for business-critical services. • Work closely with project managers and internal customers to implement ITIL best practices. • Collect and analyze metrics for reporting and Continuous Process Improvement. • Contributes to strategic development of new platform customizations based on business needs. Show less Manage the configuration, development, support and maintenance of Novavax’s ServiceNow platform. • Collaborate with key stakeholders and third-party developers to understand, propose and deliver digital transformation solutions for Novavax. • Automate workflows through ServiceNow Service Catalouges and key ITIL processes. • Participates in the collection and implementation of tool requirements and investigates to determine the best solution or configuration options available based upon… Show more Manage the configuration, development, support and maintenance of Novavax’s ServiceNow platform. • Collaborate with key stakeholders and third-party developers to understand, propose and deliver digital transformation solutions for Novavax. • Automate workflows through ServiceNow Service Catalouges and key ITIL processes. • Participates in the collection and implementation of tool requirements and investigates to determine the best solution or configuration options available based upon the specific requirements. • Manage development efforts, modules, applications and major releases of the ServiceNow platform and Service Portal. • Maintain the overall health of the CMDB. • Collaborate with key stakeholders to develop service mappings for business-critical services. • Work closely with project managers and internal customers to implement ITIL best practices. • Collect and analyze metrics for reporting and Continuous Process Improvement. • Contributes to strategic development of new platform customizations based on business needs. Show less
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AstraZeneca
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United Kingdom
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Pharmaceutical Manufacturing
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700 & Above Employee
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Campus IT Infrastructure Manager
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Jan 2015 - Dec 2021
Responsible for the Infrastructure, Project Management and End User Services for AstraZeneca Manufacturing sites in Philadelphia, Pennsylvania and Newark, Delaware • Provided support and solutions to solve complex operational and business challenges, enabled innovation, digital transformation, and increased growth by bridging Information Technology and science with superior technical expertise. • Point of accountability for Infrastructure and Operations services and IT Technical… Show more Responsible for the Infrastructure, Project Management and End User Services for AstraZeneca Manufacturing sites in Philadelphia, Pennsylvania and Newark, Delaware • Provided support and solutions to solve complex operational and business challenges, enabled innovation, digital transformation, and increased growth by bridging Information Technology and science with superior technical expertise. • Point of accountability for Infrastructure and Operations services and IT Technical Leadership to resources, vendors and IT capabilities delivering Workplace IT services to the PA and Newark sites. • Collaborated with Regional and Global Campus IT Infrastructure teams to establish and provide a responsive, customer focused IT Infrastructure service. • Implemented, managed, and monitored Service Improvement Plans for both sites. • Managed AskIT and onsite support services and led teams of IT Specialists/Vendors responsible for the delivery of IT services to agreed Service Levels and customer satisfaction requirements. • Acted as a key escalation point for high-priority service level failures and drove the resolution of issues in line with AstraZeneca business critical priorities. • Worked with Service Introduction managers to ensure that plans were in place for transitions into service according to agreed standards and procedures. • Ensured service delivery performance metrics against SLAs were analyzed and used metrics to benchmark future SLAs. • Led high-profile projects to completion. Managed budgets for the service areas and provided feedback to IT Financial Management. • Worked across IT functional boundaries to present a coordinated, consistent service delivery into AZ business areas.
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IS Site Lead
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Dec 2010 - Dec 2014
Responsibilities included the activities of tactical infrastructure needs, communication with IS departments on delivery capabilities to match those needs, and planning of service availability related to the strategic direction of the company and the business unit
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MedImmune
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United States
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Biotechnology Research
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700 & Above Employee
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Service Delivery Manager
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Apr 2004 - Dec 2010
Managed the internal delivery network to fulfill customer contracts in an outsourced managed services environment; ensured excellent levels of client satisfaction for operational, tactical and strategic service delivery
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Network Analyst
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Apr 2004 - May 2008
Provided level II & III technical knowledge and support for pc, network, and phone infrastructures •Appointed as sole IT contact for FDA inspections in PA
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Siemens
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Germany
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Automation Machinery Manufacturing
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700 & Above Employee
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Network Administrator
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Sep 2000 - Apr 2004
Provided level II technical support to over 5,000 Siemens Medical Solutions employees Provided level II technical support to over 5,000 Siemens Medical Solutions employees
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Education
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Misericordia University
Bachelor of Science (BS) – Management Information Systems
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