Experience

On the Beach

• United Kingdom
• Technology, Information and Internet
• 200 - 300 Employee

• Travel Advisor

  • May 2022 - Present



EG Group

• United Kingdom
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Sep 2021 - May 2022



Bupa

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Member Services Associate

  • May 2020 - Dec 2021



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Oct 2019 - May 2020

  As a barista my job was to provide the Starbucks Experience for the customers by providing them with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment as well as acting in accordance with Starbucks guiding principles. Responsibilities and essential job functions were to act with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks, maintain a calm demeanor during periods of high volume, anticipate customer and store needs by constantly evaluating environment and customers for cues, contribute to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager, deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer, maintain a clean and organized workspace so that partners can locate resources and product as needed and provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards Show less



Jet2.com and Jet2holidays

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Passenger Service Agent

  • Jan 2019 - Oct 2019

  As a Passenger Service Agent it is my job to create a great first impression so that all our Customers receive a VIP service. I help and support customers throughout their journey in the airport, providing an efficient check-in service whereby I have the opportunity to offer additional products and services to Customers not only increasing additional sales but also really making the most of their experience with us. I also ensure that I deliver a safe and On Time boarding service as well as being the welcoming face that meets Customers on their arrival Show less



ODEON Cinemas Group

• United Kingdom
• Entertainment
• 700 & Above Employee

• Costa Supervisor

  • Sep 2018 - Jan 2019

  As a Costa Supervisors I took accountability for the day to day running of the Costa Store and in the Store Manager’s absence ensure that all tasks are completed to deliver great coffee to our guests. General day to day tasks would include; To Lead the team on shift to deliver the best coffee experience to every guest To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer To ensure the store is opened and closed-adhering to all Costa standards, policies & procedures To ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction-completing all relevant COSTAcheck, standards, food & health and safety checks and taking all necessary remedial action or escalating as required To train & coach team members as required to support them in delivering their roles effectively Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Jul 2018 - Oct 2018

  As a barista my job was to provide the Starbucks Experience for the customers by providing them with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment as well as acting in accordance with Starbucks guiding principles. Responsibilities and essential job functions were to act with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks, maintain a calm demeanor during periods of high volume, anticipate customer and store needs by constantly evaluating environment and customers for cues, contribute to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager, deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer, maintain a clean and organized workspace so that partners can locate resources and product as needed and provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards Show less



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Customer Service Advisor

  • Apr 2018 - Jul 2018

  As a Customer Service Advisor I speak with customers who have an issue or question about their Sky service. I understand their needs and resolve their queries to ensure repeat calls are not required, whilst also looking for additional sales opportunities which would enhance their Sky experience along the way, also ensuring I have great conversations and build a rapport.I have genuine enthusiasm for delivering the best possible service and love a challenge and am keen to meet a target that stretches me. Show less



Merlin Entertainments

• United Kingdom
• Entertainment
• 700 & Above Employee

• Guest Experience Host

  • Oct 2017 - Apr 2018

  As a Guest Experience Host at LEGOLAND Discovery Centre it is my job to deliver incredible memorable experiences for the thousands of guests who visit us each week. I would undertake a variety of roles, including manning rides and taking on the role of Professor Brick for our factory tour as well as operating the 4D cinema and hosting Creative Workshop classes where I would have to teach children of all ages how to build a LEGO model all whilst being enthusiastic and approachable as well as insuring that all Health and Safety standards are being followed, especially in ride areas. Show less



Jet2.com and Jet2holidays

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Passenger Service Agent

  • Jul 2017 - Sep 2017

  As a Passenger Service Agent it is my job to create a great first impression so that all our Customers receive a VIP service. I help and support customers throughout their journey in the airport, providing an efficient check-in service whereby I have the opportunity to offer additional products and services to Customers not only increasing additional sales but also really making the most of their experience with us. I also ensure that I deliver a safe and On Time boarding service as well as being the welcoming face that meets Customers on their arrival. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Apr 2016 - Jul 2017

  As a barista my job was to provide the Starbucks Experience for the customers by providing them with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment as well as acting in accordance with Starbucks guiding principles. Responsibilities and essential job functions were to act with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks, maintain a calm demeanor during periods of high volume, anticipate customer and store needs by constantly evaluating environment and customers for cues, contribute to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager, deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer, maintain a clean and organized workspace so that partners can locate resources and product as needed and provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Show less



Build-A-Bear Workshop

• United States
• Retail
• 700 & Above Employee

• Bear Builder

  • Jul 2015 - Mar 2016

  Working at Build-A-Bear has provided me a unique opportunity to develop my skills in retail as it is unlike any other company. As a Bear Builder my main roles were to provide a personalised, enjoyable and memorable experience for guests of all ages, assist guests in stuffing, dressing, naming and taking home (purchasing) there new furry friend, greet all guest in store and explain the process, maintain visual standards to create the brand experience as well as cash management and general housekeeping of the shop floor and office. Working at Build-A-Bear has taught me how to maintain high standards thought my working hours to ensure a professional service no matter the situation as well as working together in a large team or completing tasks as an individual as well as learning more office based roles such as cashing up, stocking shelves, and deliveries. Show less



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Consultant

  • Dec 2015 - Feb 2016

  Dixons Carphone has allowed me to progress even further within retail mainly due to the fact it is all target based, from the amount of contracts I sell to how many people take out insurance with us its all measured. It has meant that whilst working at Dixons Carphone I have improved on my selling skills and my approach with customers so that it’s in more of a friendly way. As a Customer Consultant it was my job to help the customers with whatever they need, actively approaching them on the shop floor to ask and answer questions, and taking them through our products and services until they have what’s right for them. As well as making sure I give customers the best possible advice. Whilst working at Dixons Carphone I learnt that its all about the way you talk to customers and interact with them to insure a successful conversation that turns into a transaction. Show less