Andrew Heikaus
Vice President of Data Services at [s] Cube Inc- Claim this Profile
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Bio
Nic Lentini
Andrew's detail to attention, and forward thinking about automation have greatly helped the company maintain high level output while dealing with resource crunches.
Nic Lentini
Andrew's detail to attention, and forward thinking about automation have greatly helped the company maintain high level output while dealing with resource crunches.
Nic Lentini
Andrew's detail to attention, and forward thinking about automation have greatly helped the company maintain high level output while dealing with resource crunches.
Nic Lentini
Andrew's detail to attention, and forward thinking about automation have greatly helped the company maintain high level output while dealing with resource crunches.
Experience
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[s] Cube Inc
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United States
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Software Development
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1 - 100 Employee
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Vice President of Data Services
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Oct 2018 - Present
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Director, Viewpoint Services
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Jul 2013 - Oct 2018
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Operations Manager - Architecture, Software Development, Software Testing
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Mar 2012 - Jul 2013
Responsible for managing multiple teams of operation architects, software developers, and software testers with a focus on designing solutions to facilitate high-volume eDiscovery processing and mitigating associated risks.
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Operations Director - European Operations
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Jan 2011 - Mar 2012
Directed the creation of the European Operations division of XLS and was responsible for: • Managing and hiring associated teams. • Modeling workflows and security protocols to allow multi-region teams to work together while respecting international data privacy laws. • Working with US and UK system and network teams to design and implement highly-scalable, redundant, processing and hosting architecture and resolve system and network issues. • Working with clients and client services teams to coordinate eDiscovery cases. • Resolving real estate/facility issues. Show less
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Operations Manager - Off-Shift Processing
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Jul 2007 - Jan 2011
Managed all eDiscovery processing teams during off-shift hours and was responsible for system troubleshooting, workflow tracking, and collaboration with client services teams.
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HostRocket.Com, Inc.
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Network Operator
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Jan 2007 - Jun 2007
Was responsible for: • Diagnosing and resolving network issues. • Diagnosing and resolving Linux server issues. • Providing technical support to customers, including security best practices to prevent or recover from hacks. Was responsible for: • Diagnosing and resolving network issues. • Diagnosing and resolving Linux server issues. • Providing technical support to customers, including security best practices to prevent or recover from hacks.
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Circuit City
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Technology, Information and Internet
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700 & Above Employee
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PC Repair Lead
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Sep 2003 - Jul 2006
Lead a team of computer technicians and provided break-fix support for customers, including more complex tasks like component replacement and soldering of laptop hardware. Proudly never had to resort to formatting a computer to remove virus/malware infections, even after thousands of customers. Lead a team of computer technicians and provided break-fix support for customers, including more complex tasks like component replacement and soldering of laptop hardware. Proudly never had to resort to formatting a computer to remove virus/malware infections, even after thousands of customers.
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Jr. Network Administrator
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Jun 2002 - Sep 2003
Provided IT support to staff, developed internal company website, assisted network administration team with various tasks. Provided IT support to staff, developed internal company website, assisted network administration team with various tasks.
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Community
