VP of Customer Success

• Jan 2018 - Present

Rivet is the solution for healthcare providers to collaborate with and approach insurance payers with sophistication, analysis, and a strategy to create a stronger partnership and better overall outcomes for providers, payers, and patients.Our flagship product organizes, analyzes, and optimizes payer reimbursement contracts and fee schedules to ensure providers'​ baseline for reimbursement is maximized to run a profitable operation.

Co-Founder

• Jan 2018 - Present

Consulting Supervisor (Healthcare)

• Sep 2016 - Jan 2018

Senior Consultant (Healthcare)

• Apr 2015 - Sep 2016

• Worked across front, middle and back functional areas of revenue cycle to provide assessment results leveraging data analytics and KPI benchmarking• Structured review of people, processes and technology to improve cash flow while reducing denials and increase point of service performance metrics• Mapped process deficiencies and worked with management team to turn individual/departmental performance into industry best practice through technology immersion and operational improvement programs• Communicated strategic goals to client executive (C-Suite) level while working within project scope to to build and follow through with project plan• Constructed strategic workflows for optimal productivity, efficiency and managerial ownership through EMR and automation systems• Analyzed processes ranging from small privately owned physician groups to $2B+ healthcare systems documenting and improving Patient Access, Coding/Charge Entry and Patient Account/Financial Services Show less

Healthcare Consultant & Implementation Specialist

• May 2012 - Mar 2015

• Organized operational metrics report quantifying revenue lift for $2B healthcare region • Led 3 regional Healthcare IT Implementations for 18 hospitals worth over $3B in Net Patient Revenue • Developed a strategic plan to boost patient pay residual, increase organizational excellence and reduce costs for the client through technology resources • Managed quality initiatives, front end performance goals and revenue cycle expansion • Led initiative to increase payer yield and reduce claim denials through technology solutions ultimately yielding a 3.9% increase in Net Revenue • Joined project based team as Front/Back end operations expert to deploy revenue cycle technology, manage change initiatives, map process flows and develop tailored solutions for clients ranging from $20M to $2B in net revenue • Mapped process flows using Lean tools to perform Value Stream Analysis on revenue cycle segments leading to a 43% reduction in authorization denials and an increase of 9% in patient cash collections • Brought in as front-end knowledge expert during Insurance Verification and Pre-Registration process redesign, leading to a 30% increase of pre-service financially cleared patients • Led weekly/monthly SQL based reporting drills clearing $3M in AR Reduction Hygiene Monthly • Implemented quality and productivity tracker leading to an increase in correctly billed claims and a reduction in unfilled AR • Utilized advanced Microsoft Office skills (Excel, Visio, Word, PPT) to develop scorecards and project management timeline Show less

Collegiate Athlete (Lacrosse)

• Jan 2009 - May 2012

BYU Lacrosse Offensive Player of the Year 2012 2nd Team All-American Attackman MCLA 2012 HM All-American Midfield MCLA 2011 2011 MCLA National Championship Team BYU Lacrosse Junior of the Year 2011 RMLC All-Conference 2011 MCLA All-American 2011 3rd Team All-American Midfielder MCLA 2010 1st Team RMLC All-Conference Midfielder 2010 1st Team MCLA 2010 All-Tournament Team BYU Lacrosse Offensive Player of the Year 2012 2nd Team All-American Attackman MCLA 2012 HM All-American Midfield MCLA 2011 2011 MCLA National Championship Team BYU Lacrosse Junior of the Year 2011 RMLC All-Conference 2011 MCLA All-American 2011 3rd Team All-American Midfielder MCLA 2010 1st Team RMLC All-Conference Midfielder 2010 1st Team MCLA 2010 All-Tournament Team