Experience

Caselle, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Quality Assurance Tester

  • May 2023 - Present



Pointe Marketing

• United States
• Consumer Services
• 1 - 100 Employee

• Team Lead

  • Mar 2022 - May 2023

  Builds effective relationships with service providers, dealers, customers and coworkers. Assisted in the training and mentorship of new sales representatives. Inspired positivity and made continuous improvements to sales processes

• Team Lead

  • Feb 2021 - Nov 2022

  Fielded customer complaints and issues to high rate of customer satisfaction. Added 175 accounts in 4 months to a sales data based through cold calling. Placed in top 15 sales agents for sales volume and customer satisfaction. Executed transactions quickly, accurately and efficiently. Maintains friendly and positive attitude. Adheres to company policy regarding safety, security, ethics and compliance



Freelance

• IT Support Specialist

  • Jun 2016 - May 2023

  Provides base level IT support for computer software, software installation, computer troubleshooting; intranet and WiFi networking/data connectivity; virtual assistant AI technology, smart hub installation. Informs customers about the issue resolution process and establishes clear expectations. Research issues on various computer systems and databases to resolve concerns, answer inquiries, and identify solutions Provides base level IT support for computer software, software installation, computer troubleshooting; intranet and WiFi networking/data connectivity; virtual assistant AI technology, smart hub installation. Informs customers about the issue resolution process and establishes clear expectations. Research issues on various computer systems and databases to resolve concerns, answer inquiries, and identify solutions



Rockwell Window Wells

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Composite technician

  • Sep 2020 - Feb 2021



Gray’s Handyman

• Programmer

  • 2014 - 2014

  Partnered with an India-based tech company to design and manage a website programming and development project. Partnered with an India-based tech company to design and manage a website programming and development project.