Experience

UK TOTE GROUP

• United Kingdom
• Gambling Facilities and Casinos
• 100 - 200 Employee

• UX Designer

  • Jul 2022 - Present

• Junior UX Designer

  • Sep 2020 - Sep 2022



VolkerStevin

• United Kingdom
• Civil Engineering
• 300 - 400 Employee

• Graduate customer experience coordinator

  • Feb 2020 - Sep 2020

  Represented United Utilities and Environment Agency whilst meeting with stakeholders and when on construction sites. Conducted customer site appraisals and risk assessments to ensure construction sites had minimal impact on the local area. Researched into local areas where construction sites were due to commence to identify potential risks and community engagement opportunities. Presented my research and stakeholder engagements in boardroom meetings. Communicated with the public using a wide range of methods including letters, door to door, focus groups, telephone calls. Committed to innovation through digitalising the business methods. Created my own workload and travelled across the north of England Show less



Asda

• Retail
• 700 & Above Employee

• Christmas temporary contract

  • Dec 2019 - Jan 2020

  One to one customer engagement through ‘Click and Collect’. Implemented a new parcel delivery system that significantly reduced customer waiting times. One to one customer engagement through ‘Click and Collect’. Implemented a new parcel delivery system that significantly reduced customer waiting times.



TOPSHOP TOPMAN

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Assistant

  • Sep 2018 - Apr 2019

  Offered exceptional customer service and communication delivery. Consistently met daily sales targets through using an extensive product knowledge. Enjoyed working effectively and productively as part of a team and contributed towards creating a welcoming and positive atmosphere for customers and colleagues. Offered exceptional customer service and communication delivery. Consistently met daily sales targets through using an extensive product knowledge. Enjoyed working effectively and productively as part of a team and contributed towards creating a welcoming and positive atmosphere for customers and colleagues.



Astley Limited

• Chorley, England, United Kingdom

• Office Administrator

  • Jun 2014 - Jun 2017

  Responded promptly to telephone queries from prospective clients, invoice management and maintaining the conference room. Experience of meeting deadlines through creating presentations. Would be outsourced to external businesses to gain experience and qualifications. Responded promptly to telephone queries from prospective clients, invoice management and maintaining the conference room. Experience of meeting deadlines through creating presentations. Would be outsourced to external businesses to gain experience and qualifications.