Andrew Garner
Senior Program Manager at Hitachi Solutions Europe- Claim this Profile
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Bio
Vineet Katarya
I had the pleasure of working for and with Andy as a lead solution architect . I valued and learnt a huge amount, to pick a few; - Big picture strategic thinking - genuine ability to connect the dots across multiple disciplines supported by engaging storytelling - Ability to take onboard varying stakeholder views and negotiate a successful outcome . He is outstanding in agile product management/ownership, bringing strategic challenge and a strong discipline about the need to deliver commercial outcomes. - I would recommend Andy wholeheartedly.
Chirag K.
I reported Into Andy on a major digital transformation programme within the Post Office. The programme was one of the first successful programmes within the business to be run in a truly Agile manner. Andy is one of those leaders you’re really grateful to have on your team. Provides strong direction to both internal and external stakeholders and is clear on programme objectives. Andy is totally committed, passionate about his team and their development. Always provides a combination of great technical and business knowledge which makes him a good leader. I would recommend Andy without any hesitation.
Vineet Katarya
I had the pleasure of working for and with Andy as a lead solution architect . I valued and learnt a huge amount, to pick a few; - Big picture strategic thinking - genuine ability to connect the dots across multiple disciplines supported by engaging storytelling - Ability to take onboard varying stakeholder views and negotiate a successful outcome . He is outstanding in agile product management/ownership, bringing strategic challenge and a strong discipline about the need to deliver commercial outcomes. - I would recommend Andy wholeheartedly.
Chirag K.
I reported Into Andy on a major digital transformation programme within the Post Office. The programme was one of the first successful programmes within the business to be run in a truly Agile manner. Andy is one of those leaders you’re really grateful to have on your team. Provides strong direction to both internal and external stakeholders and is clear on programme objectives. Andy is totally committed, passionate about his team and their development. Always provides a combination of great technical and business knowledge which makes him a good leader. I would recommend Andy without any hesitation.
Vineet Katarya
I had the pleasure of working for and with Andy as a lead solution architect . I valued and learnt a huge amount, to pick a few; - Big picture strategic thinking - genuine ability to connect the dots across multiple disciplines supported by engaging storytelling - Ability to take onboard varying stakeholder views and negotiate a successful outcome . He is outstanding in agile product management/ownership, bringing strategic challenge and a strong discipline about the need to deliver commercial outcomes. - I would recommend Andy wholeheartedly.
Chirag K.
I reported Into Andy on a major digital transformation programme within the Post Office. The programme was one of the first successful programmes within the business to be run in a truly Agile manner. Andy is one of those leaders you’re really grateful to have on your team. Provides strong direction to both internal and external stakeholders and is clear on programme objectives. Andy is totally committed, passionate about his team and their development. Always provides a combination of great technical and business knowledge which makes him a good leader. I would recommend Andy without any hesitation.
Vineet Katarya
I had the pleasure of working for and with Andy as a lead solution architect . I valued and learnt a huge amount, to pick a few; - Big picture strategic thinking - genuine ability to connect the dots across multiple disciplines supported by engaging storytelling - Ability to take onboard varying stakeholder views and negotiate a successful outcome . He is outstanding in agile product management/ownership, bringing strategic challenge and a strong discipline about the need to deliver commercial outcomes. - I would recommend Andy wholeheartedly.
Chirag K.
I reported Into Andy on a major digital transformation programme within the Post Office. The programme was one of the first successful programmes within the business to be run in a truly Agile manner. Andy is one of those leaders you’re really grateful to have on your team. Provides strong direction to both internal and external stakeholders and is clear on programme objectives. Andy is totally committed, passionate about his team and their development. Always provides a combination of great technical and business knowledge which makes him a good leader. I would recommend Andy without any hesitation.
Credentials
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ITIL v4 Foundation Certification
ITIL -
Scaled Agile SAFe Certified
Scaled Agile, Inc.
Experience
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Hitachi Solutions Europe
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United Kingdom
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IT Services and IT Consulting
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300 - 400 Employee
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Senior Program Manager
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Jan 2023 - Present
Agile Programme Delivery of Microsoft Agile Programme Delivery of Microsoft
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Computacenter
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United Kingdom
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Information Technology & Services
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700 & Above Employee
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Digital Programme Manager
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Nov 2020 - Jan 2023
Programme delivery of client global service desk PaaS & SaaS solutions. The digital product portfolio delivers omni-channel services integrated with ServiceNow in 30+ countries, 4k+ agents supporting 20 native languages. Programme delivery of client global service desk PaaS & SaaS solutions. The digital product portfolio delivers omni-channel services integrated with ServiceNow in 30+ countries, 4k+ agents supporting 20 native languages.
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Post Office Ltd
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United Kingdom
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Retail
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700 & Above Employee
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Agile Programme Director - Operations Transformation & TOM
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Sep 2019 - Jun 2020
Spearheaded the Post Office Operations Target Operating Model (TOM) programme, delivering digital automation to agents, reengineered finance management processes and optimised the operating model in the Network contact centres* Delivered digital omni-channel & integrated CRM D365 pilot (webchat, Virtual Assistant, Chatbot & Speech Analytics).* Implemented new lean organisational structure, including the removal of management layers, redefining roles & trainingKey achievements;* Implemented TOM digital omni-channel & D365 CRM to 500 FTE, 3 contact centres, £2m cost savings p.a.* Implemented Her Majesty's Passport Office Digital Check & Send service to 750 branches, reducing churn on exiting £10m contract. Show less
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Agile Programme Director - Retail Self Service portal
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Jul 2018 - Aug 2019
Led the transformation of the digital experience for all 10k branches through the agile delivery of a self-serve support portal and enhanced downstream processes on Azure public cloud.* Successfully managed 80 FTE, 6 onshore/offshore Fujitsu/Accenture scrum teams and 3rd party cash/ stock suppliers, establishing high maturity in agile methodology* Developed Data strategy with business stakeholders, built an Azure Data Lake & Machine Learning algorithm, integrated access to Embedded Power BI reports* Embedded DevOps and Continuous Delivery Pipeline practices whilst building Single Page Application and micro-services architecture (Azure Kubernetes PaaS) integrated with downstream stock ordering & despatch 3rd party systems.Key achievements;* Implemented digital self-service portal and deployment to 30k users (BYOD, PC and tablet), 50% adoption within 6 months, delivering £4m cost savings p.a.* Conducted a cash ordering Machine Learning pilot, confirming efficiencies in cash holding and distribution costs Show less
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Chief Information Officer (CIO) - Retail
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Jan 2017 - Jun 2018
Provided leadership and strategic direction in the delivery of £50m Retail IT Change Portfolio for a 11,500 branch network.* Spearheaded IT innovation, delivering cutting-edge customer analytics solutions as well as retail POS integration, self-service automation (£5m OpEx saving across 3k device estate) and PCI compliance* Deployed Home Office digital biometric identity service (AEI) to 750 branches, delivering £8m incremental p.a. * Prioritised the retail strategy and ensured alignment with IT whilst managing c100 development staff across on and offshore locations* Developed data strategy to extract, combine, obfuscate & delete prior to cloud migration* Successfully managed the implementation of AWS infrastructure and Accenture support model on Post Office website. Implemented AWS DevOps, Storage, Compute, Network, Security and Monitoring on Post Office website.Key achievements;* Headed the IT due diligence on the acquisition of the Payzone bill payment business and subsequent systems integration (this secured new British Gas contract, £5m incremental EBITA)* Led hardware & software refresh programme across 10k branches/30k counter positions (Cielo RPOS, Windows 10 O/S upgrade, O365 PaaS & telco infrastructure migration (£5m OpEx saving p.a.) Deployed O365 SaaS to 5k branch PCs, reducing operating costs by 20% (£2m)* Delivered digital POS integration to Post Office, Payzone & Bookers counters, £5m incremental income p.a.* Reduced contact centre operating costs by 20% (£1m p.a.) through CRM migration to D365 SaaS & retailer-operating costs by 20% through software upgrade of self-service kiosks* Deployed Home Office digital biometric identity service (AEI) to 750 branches, delivering £8m incremental p.a. Show less
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IT Operations Director
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Oct 2015 - Dec 2016
Promoted to IT Operations Director to lead Application Service Management, IT security/service, SOC, major incident and C-suite escalation management of 11,500 Post Office branches* Held full responsibility for internal colleague systems (SAP/Credence) and integration with c50 3rd party client/supplier partner systems including the UK Government and banks* Led the implementation of a broad range of ITIL best practices and held full ownership of service level, information security, service risk/compliance, operational change and release management of 20 IT vendors and 50 client partnersKey achievements* Successfully migrated +50 IT supplier contracts to a service integrator and 4 strategic supplier model and delivered £5M OpEx savings p.a. through the transition to the SIAM operating model Show less
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Head of IT & Managed Services
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Sep 2009 - Sep 2015
Motivated and managed a diverse and high performing IT service management team of 30 client relationship and service delivery managers* Secured a range of new/noteworthy contracts, including the DVLA, Santander, DWP, Royal Mail MDA, Fujitsu Telecom and Bank of Ireland* Delivered savings of up to £15M in FY 2012-13 through effective management of an OpEx budget over £100M as well as achieving increased cost efficiencies of £7M including £1M service credits and £1.5M income initiatives* Led negotiation of operational schedules within the Royal Mail/ Post office separation agreement and improved Mails Segregation performance (removing £2.5m service credit penalty)* Won Telephony and Financial Services tenders worth £90m in FY 2011 and £40m in FY 2013 Show less
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Head of BT Business Team
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Oct 2008 - Sep 2009
Responsible for the oversight of a commercial & operational BT Managed Services Contract* Oversaw a BT Managed Services contract, with £15m annual operational cost target* Full remit for commercial & product management, regulatory & product compliance issues* Accountability for product sales, complaint handling, customer services, billing and retention* Successfully migrated the contact centre and IT systems to new BT sub-contractors* Achieved the best contact centre sales, compliant handling & billing performance since product launch Show less
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Senior Product Manager
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Feb 2007 - Sep 2008
Responsible for the successful management of the Post Office telephony product portfolio* Owned product portfolio: telephony, broadband, e-top ups, directory enquiries, calling cards* Held responsibility for dealing with portfolio-related products, regulatory & operational issues* Negotiated BT Managed Services contract for POL broadband launch, securing £120m p.a.* Led high risk exit & migration from original telephony suppliers to BT with minimal impact on customers
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C&W Business
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United States
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Information Technology & Services
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200 - 300 Employee
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Commercial Manager
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Jan 1997 - Jan 2007
Responsible for negotiating contracts with Systems Integrators, including Logica CGI, Capita & Fujitsu * Negotiated the purchase and sale of data networks between wholesale telephony providers * Delivered £200m data network sales to other global telephony companies over a 2-yr period Responsible for negotiating contracts with Systems Integrators, including Logica CGI, Capita & Fujitsu * Negotiated the purchase and sale of data networks between wholesale telephony providers * Delivered £200m data network sales to other global telephony companies over a 2-yr period
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Education
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Saïd Business School, University of Oxford
Oxford Strategic Leadership Programme -
University of Birmingham
Degree in Mechanical Engineering
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