Academy Performance Analyst

• Jul 2022 - Present

Performance Analyst

• Nov 2021 - Present

Owner

• Jul 2021 - Present

121 coaching for football players of all ages and abilities. 121 coaching for football players of all ages and abilities.

Football Coach

• Jul 2020 - Jul 2022

Football Coach

• Jul 2020 - Sep 2021

Performance Analyst Advisor

• Nov 2020 - Aug 2021

Central Operations Returns Administrator / Analyst

• Nov 2019 - Apr 2020

Contract Manager

• Jun 2018 - Jun 2019

Recruitment Consultant

• Mar 2018 - Jun 2018

Account Specialist

• Sep 2017 - Mar 2018

360° Industrial Recruitment Consultant

• Jun 2017 - Sep 2017

Recruitment Consultant

• Jul 2014 - Jun 2017

Dealing directly with multiple clients and over 200 temps. Completing many tasks included payroll, Ad-hoc client reports and staffing requirements, arranging and attending meetings with current and new clients. Experience as On-site Account Manager as well as office based. Dealing directly with multiple clients and over 200 temps. Completing many tasks included payroll, Ad-hoc client reports and staffing requirements, arranging and attending meetings with current and new clients. Experience as On-site Account Manager as well as office based.

Debt Consultant

• Sep 2007 - Jan 2013

Use call statistics to produce reports for Team Leader / Dept Manager Obtain monthly cash statistics and produce reports for the department Follow Data Protection legislation Dealing with customer telephone enquiries Take payments from customers Arrange suitable payments / arrangement with clients either consumer and/or business Provide feedback to staff regards statistics- ensuring staff engagement and understanding of the figures. Support staff with operation of computer systems and programs with 121 training Familiar with different Money Shop business lines, processes, systems, targets and issues. Designed and implemented interactive daily/weekly/monthly performance report for Dept Mgr. Designed, created and rolled out both an individual collections bonus calculator and a monthly liquidation figures matrix for staff.

Credit Controller

• Sep 2003 - Jul 2007

Training all new Virgin Media staff on the business history/vision and use of the computer systems Using call statistics to analyse data for reports on new staff performance – analysing call handling, length, wrap, resolution, quality. Develop, maintain and evaluate training material to ensure it is current and relevant Follow data protection legislation Assist with managerial duties including taking and resolving escalated calls, coaching/performance Researching, designing and delivering presentations to new and existing staff Dealing with customer enquiries over the telephone Taking payments from customers Giving feedback to managers regards development of staff with written reports or F2F information Participate in call recording and feedback to staff, coaching to improve performance and staff engagement. Interviewing new staff as required